Advantage Chevrolet of Hodgkins - Service Center

Still Broken Years Later. When I bought tires at the dealership years ago I complained that I thought my rear caliper was malfunctioning because it felt like the brake was grab When I bought tires at the dealership years ago I complained that I thought my rear caliper was malfunctioning because it felt like the brake was grabbing even though I wasn't touching it.. It was a violent wheel-locking experience. I was told nothing was wrong with the caliper. The problem continued and I continued to complain. Even though the vehicle was under warranty, I had one of my mechanics check my truck. He explained that the axle was off slightly and was probably locking up as I described. I forwarded this info to Deena and was told "Nothing is wrong. They took it for a test drive." My truck continues to lock up. I took matters into my own hands again and had Jiffy Lube do a differential service. The amount of metal, including a chunk of a gear, obtained from my rear axle was ridiculous. I kept the metal. I called Detroit for the second time this year to complain; especially loud since I now had proof of my axle problem and of the complete uselessness of the Hodgkins service department. Of course I was told a resolution would be forthcoming within 48 hours. I have called Detroit daily for a week. No one has contacted me. It has been 9 days. Serena (in Detroit) doesn't take or return my calls though I leave messages. My vehicle has been at this dealership for service more than 5 times in the last year yet my "Check Engine" light has been on every day but 3 over the last 14 months. They have returned my vehicle damaged. They have returned my vehicle with the tail lights unplugged. They have returned my vehicle without even attempting to explain why the check engine light is on. They have asked and received additional opportunities to "get it right" and have failed on all accounts. The final insult came when I was lied to after my last visit. This dealership's inability to do warranty work on my commercial vehicle has cost me thousands of dollars. I have let my feelings be known on their surveys. I have complained to Detroit, my commercial salesman Scott Yassinger, and Hodgkins Chevrolet. I have owned and maintained more than a dozen Chevy trucks. I will be ignored no longer. More

I came in for my regular oil change and while I waited, I ventured to the showroom. Since Nicky Chevez [the nice salesperson who sold me my '08 Tiburon roughly three and a half years ago] was not in this mor ventured to the showroom. Since Nicky Chevez [the nice salesperson who sold me my '08 Tiburon roughly three and a half years ago] was not in this morning, Tony Wyatt was kind enough to explain the specials they had going on with the new Camaro. He was very informative and friendly. Since in the near future I am wanting to buy a Camaro, he let me test drive one to get the feel of what I will hopefully be driving in the near future. It truly was great fun! I gave Advantage Chevrolet of Hodgkins great ratings because I do enjoy being there when I need service done to my car, and they're always polite and smiling! More

I took my husband's Chevrolet Colorado in to get an automatic start installed for Christmas. Being somewhat uneducated about this feature, I spoke with Mark Ott expensively about my options. He was v automatic start installed for Christmas. Being somewhat uneducated about this feature, I spoke with Mark Ott expensively about my options. He was very honest and pleasant to speak to. When I went to pick the truck up he came out personally to see if I was pleased with the service. I would definitely recommend working with him! More

I had a pleasant experience and overall I was very pleased with the level of customer service. I felt that I was treated with respect and kindness. I came into Advantage Chevrolet for last minute emer pleased with the level of customer service. I felt that I was treated with respect and kindness. I came into Advantage Chevrolet for last minute emergency service on my suburban, and even though I didn't buy the car from them, Raul treated me like the best customer he ever had!! While I waited, Emmanuel was extremely helpful with information on their 2013 new models and making my waiting experience extremely pleasant! Even though I wasn't looking into buying a new car I left knowing I will return to purchase a car from this amazing team, These guys (and ladies) are first-class all the way. More