Advantage Chevrolet of Hodgkins - Service Center

I have always loved coming here. It’s easy to get to. Friendly staff. We love Juan Martinez. The process it’s always fast. It’s easy to get to. Friendly staff. We love Juan Martinez. The process it’s always fast. More

Had a scheduled appointment, was taken early. I love the fact that they send you a link letting you know who's working on your car and whats wrong with it. I love the fact that they send you a link letting you know who's working on your car and whats wrong with it. More

car done on time wait time was not long tv was on coffee was great was great More

Explain very well with an issue with the vehicle. Detail in the report as well. Detail in the report as well. More

Great service and very fast. Great communication. Had my car ready faster than I was told. Great communication. Had my car ready faster than I was told. More

A plastic piece on my door handle was broken. I was told I had to bring the car in to assess. I waited while they told me what I already knew, that they need to order the part. I paid for the I was told I had to bring the car in to assess. I waited while they told me what I already knew, that they need to order the part. I paid for the part and was told they would let me know as soon as it came in, and when I returned they would simply need to “pop the part on.” I reached out to the dealership after I did not hear from them after a couple of weeks. They said my part was there and I scheduled service. When I arrived I was greeted by no one, and once helped I found that it would take at least an hour and a half. I clarified if I was there for the correct service as I was told my return visit would be very quick. The employees seemed annoyed by my asking and insisted it would take at least that long. The labor for the piece to be put on would have taken under 5 minutes (and that’s being generous). Your scheduling issues should not result in my waiting over 2 hours! The only individual who showed a smile or any kindness was the cashier, who was lovely and warm. I will try a new dealership for future service as I was not pleased with the poor communication, poor scheduling, and overall poor attitude of everyone I encountered. More

They don’t keep you Updated on your service. The video is a joke because the mechanic talks too fast to hear anything. They leave the seat and floor covers in the vehicle and the free car wash i The video is a joke because the mechanic talks too fast to hear anything. They leave the seat and floor covers in the vehicle and the free car wash is a joke. I could do a better job with a wet paper towel. More

Great customer service. The service department was great no issues at all easy check in kept me updated on my vehicle. The service department was great no issues at all easy check in kept me updated on my vehicle. More

All went well and I will look forward to future dealings. Thank you for your service. Thank you for your service. More

I was told squeaky brakes are normal on a new truck and the engine brake still doesn't work. the engine brake still doesn't work. More