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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
1,992 Reviews

1,992 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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September 11, 2024

They do great work quite time great attitude. Great waiting area for their customers friendly More

by ltylerhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot her name but she was very helpful
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Sep 12, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We at Advantage Chevrolet of Hodgkins truly appreciate your kind words about our team's work and the experience you had while waiting. I strive to create a welcoming environment for all our customers. I look forward to serving you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 11, 2024

I would appreciate a much less lengthier wait for my vehicles service to be completed I was there for 3 hours for an oil change More

by mceja87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback. I understand that a 3-hour wait for an oil change can be frustrating, and I appreciate you bringing this to my attention. At Advantage Chevrolet of Hodgkins, I strive to provide efficient service, and your experience is important to me. Please feel free to contact me directly if you would like to discuss this further. I hope to provide you with a better experience next time! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 11, 2024

Fixed my headlight, had my car washed in a timely manner very polite and courteous More

by shannonsircher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Serwas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with Advantage Chevrolet of Hodgkins! I'm thrilled to hear that we could assist you with your headlight and provide a timely car wash. Our team takes pride in being polite and courteous to our customers. I look forward to seeing you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 11, 2024

3hrs for oil change is ridiculous. I got filters changed & gas conditioner which cost $77 in labor? Absolutely insane! This service was dragged out for whatever reason and I’m extremel More

by lisa.gnoffo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Salcido
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us, Lisa. We understand your frustration regarding the extended wait time for your oil change and service. Your feedback is important, and we appreciate you bringing this to our attention. Please feel free to reach out to me directly to discuss this matter further. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 10, 2024

Waited over 2 hours for an oil change and tire rotation and they never rotated the tires but charged me for it. Then wanted me to wait another 20-30 minutes to get car washed More

by Bg20526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carolina Wetzel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. I understand your frustration regarding the lengthy wait time for your oil change and tire rotation at Advantage Chevrolet of Hodgkins. We appreciate your feedback and want to assure you that we take these concerns seriously. Please reach out to me directly so we can address this matter and work towards a resolution. Your satisfaction is important to us. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

Sep 12, 2024 -

Bg20526 responded

Sorry but I don’t trust you guys and will never do business with you again. I thought that maybe the Advantage Chevrolet in bridgeview was an anomaly with a poorly run service department but it seems to be company wide.

September 09, 2024

Very friendly and fast service. My truck was ready in an hour and they fix my recall. More

by JUANARAMOS8889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We're delighted to hear that you received friendly and fast service at Advantage Chevrolet of Hodgkins. We're glad we could take care of your truck and get your recall fixed efficiently. We look forward to seeing you again for any future needs! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 07, 2024

Great service as always. Friendly and fast interactions. Really appreciate the video updates that get sent to my phone. Thanks. More

by dariomireles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Dario! We truly appreciate your kind words about the great service and friendly interactions you experienced at Advantage Chevrolet of Hodgkins. We're glad to hear that you found the video updates helpful. Your feedback means a lot to us! We look forward to seeing you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 06, 2024

Owen was very friendly and explained everything. This is my new dealership for oil changes. More

by Rampord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback! We’re thrilled to hear that you found our team friendly and helpful. Advantage Chevrolet of Hodgkins looks forward to being your go-to dealership for oil changes and much more. We can’t wait to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 04, 2024

Process to schedule was super easy, staff really great. Especially the customer service rep Emily Salcido. Thanks for everything!!! More

by JGIGNAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reidl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for your kind words! I'm thrilled to hear that scheduling was easy and that Emily provided great service. At Advantage Chevrolet of Hodgkins, I always strive to ensure a positive experience for our customers. I look forward to serving you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 03, 2024

The initial inspection took over two hours, so I rescheduled the fix for the following Monday morning. I dropped my Malibu off on Sunday so it could be worked on the first thing Monday. Service said More

by rmanderson81964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Salcido
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with Advantage Chevrolet of Hodgkins. I understand your frustration with the delay regarding your Malibu's service. I appreciate your feedback and want to assure you that we take all customer concerns seriously. Please feel free to reach out to me directly to discuss this matter further. Your satisfaction is important to me, and I am here to help. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

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