Advantage Chevrolet of Hodgkins

I’m a bit upset that my month-old car has issues. I understand it’s a new model, and parts may not be readily available. However, this isn’t the first new model Chevy has released. Why didn’t someone I understand it’s a new model, and parts may not be readily available. However, this isn’t the first new model Chevy has released. Why didn’t someone foresee the need to order parts? I really don’t like waiting until the end of March to have this resolved. I realize the dealership may not be solely to blame, so I’ll share this feedback with Chevy as well. However, since I purchased the car from this dealership, I’m holding them accountable. More

The service personnel is amazing…Jeff, Patryck, and Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same exact thing (no heat). The water pump was replaced and still the heat wasn’t working properly. They called me to pick it up and said it was working. Nope! A coolant flush was done and the system was “burped” still same problem after pick up. On the 3rd inconvenience of taking it back, Felipe, the service manager was called to inspect. He immediately gave me a whole rant about the fan blowing too hard and it cooling the air as the air enter the cabin and that was the reason. Mind you, it was never an issue. He went further to accuse me of putting a “liquid” into the radiator after they had done the coolant flush and pump replacement. I didn’t appreciate that as a customer. After some back and forth and me continuing to stay adamant about the problem, he decided to keep it over night to have the thermostat checked in the morning. Morning after, One technician checked it and said, word for word, what Felipe said. After getting a 2nd opinion from the actual tech, who perform the replacement of my water pump, he found that the heater core was damaged and leaking. This is after taking it back 3 times and Felipe telling me it was normal. Unacceptable! I felt like I wasn’t being heard and he kept pushing that he knew what he was talking about not giving me the opportunity to be right. Days later, coming to find out that there was a fully a damaged heater core which then had to be ordered. They ask for the rental car back and had me pick up my vehicle, which the the heater did not work properly and it was freezing cold out, and come back when the part was delivered to have me take it in yet a 4th time in a week span, I have a lot more to say about the manager’s professionalism but for the sake of a long review I will not unless someone would like to reach out to me. Thank you. More

Buena atención al cliente siempre son excelentes en la descripción del servicio estoy muy muy satisfecho descripción del servicio estoy muy muy satisfecho More

Josh was great he did a great job come see him for your next car he is great next car he is great More

My visit was good with Jocelyn and I was able to drive away the same day away the same day More

Always have done excellent work! ...Customer Service ..Fantastic...continue support Great Service! And expertise! Dedication ...Customer Service ..Fantastic...continue support Great Service! And expertise! Dedication More

Cyril is the best sales person! Highly recommend. Everyone is friendly and helpful. Made my purchase experience smooth and easy. Highly recommend. Everyone is friendly and helpful. Made my purchase experience smooth and easy. More

Emily was professional and communication was outstanding. I would use Advantage anytime I need service. I would use Advantage anytime I need service. More

The buying process was easy, from trade in to final sale. It doesn’t look like your service department and your sales department communicate too well as there were instances where basic information about my It doesn’t look like your service department and your sales department communicate too well as there were instances where basic information about my trade-in car, which was at the service dept, was not at the ready. Like the location of the car to exchange plates, for example. Also, the first car we drove (a Jaguar) had the check engine light on to the surprise of your sales person with no explanation of what the code meant. This prevented me for even attempting to get any more info on the car. If your service department communicated better with sales, that information could have been given to us before the test drive, which ended up being pointless because of this issue. More

My visit to the Advantage Chevrolet Service department was exceptional. I was fully informed and treated with complete professionalism. was exceptional. I was fully informed and treated with complete professionalism. More