Advantage Chevrolet of Bolingbrook - Service Center

Took my car in and the work was done quick and efficiently with timely updates on what was going on with my car. efficiently with timely updates on what was going on with my car. More

Quick and reliable service. The advisor are very polite and attentive to my mechanical concerns The advisor are very polite and attentive to my mechanical concerns More

Advantage has been fair in pricing and the service team is without a doubt #1 ! Kudos to Samantha and Eric, both of which are knowledgeable and pleasant to work with. I've a 2009 and they help keep her ro is without a doubt #1 ! Kudos to Samantha and Eric, both of which are knowledgeable and pleasant to work with. I've a 2009 and they help keep her rolling. More

Bottom line: I was somewhat taken aback at my experience with this service appointment. I've never had such an abrasive interaction with anyone at Advantage in the ~5 years I've been working with them. What with this service appointment. I've never had such an abrasive interaction with anyone at Advantage in the ~5 years I've been working with them. What happened to the standards of customer interaction with this location? Was this an off day? My assigned service advisor was okay. Dylan was polite when I arrived to check-in, and was prepared for my appointment. The (supervisor?) other service advisor was very curt and unhelpful when I produced a coupon for a discount, disputing that it didn't apply. Rather than argue with her (I don't desire or need an argument over $10 at 8 in the morning) I let the matter drop. Dylan showed me to the waiting room and then ... that was it. I sat in the waiting room for 2 hours, not knowing what the progress was, if problems had been found (work order was: oil change, tire rotation, 45k interval service inspection, engine intake filter replacement), how much longer I might expect to wait, if there was just a delay for my technician or what? Two hours, without any sort of information update at the 1h or 1h30m mark. Two hours after, Dylan showed up, saw I was on the phone (I'd given up any hope of getting to work at the time I expected and was making calls to reschedule morning meetings), and told me that when I was ready my papers would be waiting at the checkout counter. They were. I paid, collected my papers and key, and left. * Pros: The service was done, and it looks like the work went well? The printout said everything was nominal. So I guess that's good? * Cons: Two hours with zero communication is ridiculous. The last time I was here I was texted a video from the service technician showing me what he'd checked and that everything was fine. What happened to that feature? No offer to wash the truck, either. That used to be an every-time thing when I came to Advantage, even for scheduled parts replacement (failed rain sensor, failed headlamp assembly, tire rotation, etc). * Conclusion: The work was performed, and customer service experience was lacking from about 4 minutes after I arrived to the time I left. At least the cashier at the counter wished me a good day! More

Very professional and reliable for any service you may need on your car. Highly recommend. need on your car. Highly recommend. More

Advantage Bolingbrook staff is always professional and accommodating. It is always comforting to know that they will inform me if there’s anything wrong with my car. accommodating. It is always comforting to know that they will inform me if there’s anything wrong with my car. More

Everytime we make an appointment for our car and bringing it in for what work we have to have done. You always know you are in good hands. it in for what work we have to have done. You always know you are in good hands. More

Everyone there is very helpful and very easy to deal with!! I will recommend you every time!! Great customer service with!! I will recommend you every time!! Great customer service More

Excellent service, Jimmy was very good to work with a little pricey but good service. little pricey but good service. More

Our Saturn Outlook needed an oil change so I made appt with Samantha Jordan and requested Tom Cowie as our technician, because they’re both very thorough and efficient. I’m very satisfied with the oil cha with Samantha Jordan and requested Tom Cowie as our technician, because they’re both very thorough and efficient. I’m very satisfied with the oil change, the inspection, and the repairs done after Tom discovered some problems during the inspection. I’d also like to give excellent ratings to other staff members we worked with recently when we purchased a used car. More