Acura of Seattle
Seattle, WA
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836 Reviews of Acura of Seattle
I worked with Preston over email and phone, he demonstrated a willingness to help me find what I was looking for even though inventory is limited. When I got to the dealership he he was busy but s demonstrated a willingness to help me find what I was looking for even though inventory is limited. When I got to the dealership he he was busy but still made sure we were taken care of. Really great experience, highly recommend working with Preston! More
I’ve been coming in here for sometime now and usually everyone is very friendly and makes you feel very welcomed. However, the past handful of times maybe more I’ve gone in the atmosphere has not been th everyone is very friendly and makes you feel very welcomed. However, the past handful of times maybe more I’ve gone in the atmosphere has not been the same. I used to always be greeted when walking in the door. A lot of people in the service department are not as friendly and not nearly as welcoming as they once were. And to be honest this has made me want to reconsider giving my business. I think had my mother not been there and she is a very well known customer here and she’s the one who got me started going here. The reason I came here and continued to do business here was mainly due to the customer service. More
Had a factory WiFi notification & contacted Anthony N. As expected, I was assisted immediately, scheduled appt., & had update completed efficiently. I can be quite demanding but Anthony is always patient, p expected, I was assisted immediately, scheduled appt., & had update completed efficiently. I can be quite demanding but Anthony is always patient, professional & helpful! He’s my car guy! Thanks, Anthony! More
I have received great service every time I take my car to Acura. My service provider Anthony, is really amazing. My only complaint is that their aren’t enough loaner cars. I have been waiting to something fi Acura. My service provider Anthony, is really amazing. My only complaint is that their aren’t enough loaner cars. I have been waiting to something fixed for a while because I need a loaner in order to do it. I think due to the pandemic their parts are moving slower and so people who have their loaners need them longer. Nonetheless, the service is great and fast if the parts are available in stock. I had a flat tire. They came and got my car for me, they got the car almost at closing and still had it ready by 8am the next day. They came and picked me up and brought me to my car so I callus pick it up. That’s service!!! More
Anthony has done it again! He provides excellent customer service and he knows his job. No questions ask. I came in due to my power steering having issues. Anthony look my car up and let me know My options. service and he knows his job. No questions ask. I came in due to my power steering having issues. Anthony look my car up and let me know My options. I come to this location for all my services and I’ve been coming here for over 5 years or so. Anthony always does a great job and he has always remain a great service provider. This location takes great care of you. Definitely in good hands here. Thanks Anthony for always being there for all my service needs. Keep doing a great job. If you have an Acura you should always bring it to a Acura dealer. Great quality and they know your vehicle. More
Must improve internal communications and no car wash status. However all staff in service willing and helpful and finally all resolved. Thank you front desk at Service Department. status. However all staff in service willing and helpful and finally all resolved. Thank you front desk at Service Department. More
Poor customer service. They don't even wash your car when you give it for servicing, happened to me always not just once. Not at all satisfied with servicing my car with Acura. They are equally bad when we c you give it for servicing, happened to me always not just once. Not at all satisfied with servicing my car with Acura. They are equally bad when we call them on there customer service number. happy with the car but 100% Unsatisfied with the service. Products they use in my car while servicing is also of poor quality. More