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Acura of Seattle

Seattle, WA

4.9
836 Reviews

301 Baker Blvd.

Seattle, WA

98188

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836 Reviews of Acura of Seattle

January 20, 2022

I worked with Preston over email and phone, he demonstrated a willingness to help me find what I was looking for even though inventory is limited. When I got to the dealership he he was busy but s More

by Lv4SEA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
O'Brien Auto Group
January 20, 2022

Dary takes great care of me. Everyone is friendly and professional. The work done is top notch. More

by lcorvari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dary, O'Brien Auto Group
January 18, 2022

I’ve been coming in here for sometime now and usually everyone is very friendly and makes you feel very welcomed. However, the past handful of times maybe more I’ve gone in the atmosphere has not been th More

by sdnelliott
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
January 14, 2022

Had a factory WiFi notification & contacted Anthony N. As expected, I was assisted immediately, scheduled appt., & had update completed efficiently. I can be quite demanding but Anthony is always patient, p More

by Carol Matsui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service techs, O'Brien Auto Group
January 14, 2022

I have received great service every time I take my car to Acura. My service provider Anthony, is really amazing. My only complaint is that their aren’t enough loaner cars. I have been waiting to something fi More

by Janelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Napenia , O'Brien Auto Group
January 13, 2022

Dary has always provide excellent service. He’s prompt and professional and takes a good care of you. Always a great visit. More

by Andphan.90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dary chum
Jan 13, 2022 -

Acura of Seattle responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. Cheers, Acura of Seattle

January 12, 2022

Anthony has done it again! He provides excellent customer service and he knows his job. No questions ask. I came in due to my power steering having issues. Anthony look my car up and let me know My options. More

by K.Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony , O'Brien Auto Group
Jan 13, 2022 -

Acura of Seattle responded

Thank you for the wonderful review, Ken! We are thrilled to hear that our service team took great care of you and your car. We look forward to see you again soon! Cheers, Acura of Seattle

January 08, 2022

Must improve internal communications and no car wash status. However all staff in service willing and helpful and finally all resolved. Thank you front desk at Service Department. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
O'Brien Auto Group
Jan 13, 2022 -

Acura of Seattle responded

Thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us.We apologize for any inconvience the car wash being closed caused you! Cheers, Acura of Seattle

January 08, 2022

The service was great and I was given a loaner car. I was looking forward to having my car wash but they were unable to clean because of Covid. More

by M C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jan 13, 2022 -

Acura of Seattle responded

Thank you for the wonderful review, M C! We are thrilled to hear that our service team took great care of you and your car. We apologize for any inconvience the car wash being closed caused you! We hope see you again soon! Cheers, Acura of Seattle

January 07, 2022

Poor customer service. They don't even wash your car when you give it for servicing, happened to me always not just once. Not at all satisfied with servicing my car with Acura. They are equally bad when we c More

by Kitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
Jan 13, 2022 -

Acura of Seattle responded

Thank you for your feedback. We are sorry to hear about your negative experience with us. We want to learn more about your visit; what is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group

Jan 15, 2022 -

Kitty responded

Sent you an email. Thanks

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