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Acura of Salem

Salem, OR

4.9
648 Reviews
Serving the Salem area, Acura Of Salem, located at 2475 Commercial St. Se in Salem, OR, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today! Acura Of Salem is part of Donofrio Dealerships, a group started by Don Donofrio in 1962 with his first dealership, Skyline Ford. The family-owned business has expanded over the past five decades to include a number of makes, with Acura Of Salem opening in 1989. This was just three years after Acura models were first offered to the American marketplace, making Acura Of Salem the premier dealership to offer the brand to Willamette Valley and Salem drivers.
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2475 Commercial St SE

Salem, OR

97302

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Showing 648 reviews

September 27, 2024

Had a great experience with Acura of Salem dealership. Abel and team were very efficient. Thank you Abel for all your effort and hardwork to ensure great customer satisfaction. More

by MUTIGZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Acura of Salem responded

Enjoy your new vehicle! Thank you for choosing Acura of Salem!

September 26, 2024

Bernardo is very helpful and easy to work with. And the dealer also made it a smooth transaction. More

by vnv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

September 24, 2024

Salem Acura diagnosed and repaired a difficult issue in a timely manner and reasonable cost. More

by jane.kunkler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

September 21, 2024

Provided service's on time and on budget. Kept well informed of progress and completion of services. More

by Acura10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

September 20, 2024

Through email and providing all contact information, I scheduled to drive over 2 hours one way to buy a car that was advertised. Upon arrival the car was no where to be found. Salesman was gracious, man More

by Kmm
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Bernardo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager came across as uncaring and a smooth talker.
Oct 01, 2024 -

Acura of Salem responded

Driving over two hours with the expectation of purchasing a vehicle, only to find out it wasn't available, is unacceptable, and we take full responsibility for the miscommunication. While we're glad to hear that the salesman was gracious, we are deeply sorry that our management team did not make the situation right when you arrived. We understand the time and resources you invested in coming to see us, and we should have done everything possible to ensure your visit was positive. Please reach out to us at your convenience, and we'd be happy to explore how we can better assist you. Our goal is to rebuild your trust, and we’d love the opportunity to show you the level of service you deserve.

September 18, 2024

The service is always top notch. I wouldn’t take my Acura anywhere else! Thank you. More

by airsail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

September 17, 2024

I am absolutely happy with my new vehicle! I could not ask for more! Brent my sales person, was very professional, kind ,amazing and he knew exactly what my needs were! after we purchased More

by aurora.preyes58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Menser
Oct 01, 2024 -

Acura of Salem responded

Ask for Brent! Thank you for choosing Acura of Salem! Enjoy your new car!

September 13, 2024

A real go-getter, very professional, very knowledgeable, he made the experience a very quick and enjoyable experience. I will give him 10 if you would let me give him 10. More

by kevin.tillett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cyndy Patterson
Oct 01, 2024 -

Acura of Salem responded

Thank you for choosing Acura of Salem! We'll ask them about tacking on another 5-stars!

September 13, 2024

The second I drove up to the Acura dealership, Kevin was there to ask how he could help! Oil change went great & I was on my way quickly! More

by T.BEARJOHNNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Acura of Salem responded

We're glad we could serve you! Thank you for choosing Acura of Salem!

September 13, 2024

Staff were very helpful and friendly. Kevin kept me well informed and updated me regularly. More

by cwheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

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