Acura of Salem

Thank you for the amazing experience Lisa! My experience at Acura of Salem was outstanding! Lisa was truly incredible to work with. She was knowledgable, friendly, personable, and thorough with My experience at Acura of Salem was outstanding! Lisa was truly incredible to work with. She was knowledgable, friendly, personable, and thorough with showing me the car and with any questions I had. I felt very cared for and no pressure at all. I will send anyone looking for a car to Lisa for sure. Chris Wagner was also excellent with the purchasing process. Thank you so much! More

Above and beyond When I took my car in for the first oil change every employee went above and beyond to make my visit comfortable, quick and thorough. Within the first When I took my car in for the first oil change every employee went above and beyond to make my visit comfortable, quick and thorough. Within the first week of purchasing my car I got a scratch on the door and without question they fixed it completely and without charge. Their customer service was the best I've experienced at any business. I will be a customer for life! More

Terry keeps me coming back to Acura of Salem! I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car that I met Terry and his service team. Terry ability to handle all of our service needs in a professional and knowledgeable manner is the main reason for our second and third Acuras. I am in the service industry, and I wish I could clone Terry's positive, "can do" attitude. That, combined with his knowledge is a win-win for customer and business. Thanks Terry!! More

Great Salem Experience! This was my first car shopping experience at Salem Acura. Steve Fortier, my salesman, was awesome to work with. He was friendly and professional wit This was my first car shopping experience at Salem Acura. Steve Fortier, my salesman, was awesome to work with. He was friendly and professional with no high pressure tactics--truly comfortable experience. I would highly recommend Salem Acura and Steve Fortier. More

Excellent experience!! We have to give Ingrid 5 stars because there was not an option for 10 which I strongly feel she deserves. She went above and beyond to make the purcha We have to give Ingrid 5 stars because there was not an option for 10 which I strongly feel she deserves. She went above and beyond to make the purchasing of my car totally painless. I would recommend her to anyone needing or wanting a new or used car. More

Best Acura Customer Service I have been having my Acura vehicles serviced at the Salem location for over 20 years and during that time Terry Mosgrove has been my go to guy. I hav I have been having my Acura vehicles serviced at the Salem location for over 20 years and during that time Terry Mosgrove has been my go to guy. I have always felt comfortable asking him questions and I trust his advice when it comes to keeping my Acura TL in great condition. I commute long distances for work and Terry always makes sure that my car has just what it needs to keep it running long term. I look forward to my visits with him and his team during my service appointments and feel like I'm working with a family member who truly has my best interest at heart. -Gloria A. More

RDX service Excellent customer service from Terry. Excellent shuttle to and from work from Pat. Prompt service work from shop. Had airbag actuator replaced and t Excellent customer service from Terry. Excellent shuttle to and from work from Pat. Prompt service work from shop. Had airbag actuator replaced and transmission fluid replaced at Terry's suggestion. Fixed rough transmission shifting. Great service for sure. More

GREAT SERVICE TEAM!!! As always, I was very pleased and impressed with Terry Mosgrove and his technical crew (Todd and Doug) for providing me (and my TLX) with exceptional As always, I was very pleased and impressed with Terry Mosgrove and his technical crew (Todd and Doug) for providing me (and my TLX) with exceptional service and prompt attention to my issues. This entire team always has a positive "can do" attitude with a friendly approach to resolving whatever problem I bring to them. You guys are a great team!!! More

Mahalo STEVE for the best "first car" experience!!! This was my very first car shopping experience and although I started off nervous, I was surprised at how smooth the process actually went. The Acura This was my very first car shopping experience and although I started off nervous, I was surprised at how smooth the process actually went. The Acura of Salem team was very welcoming and made everything easy to understand. I was in contact with Steve Fortier for a couple of weeks prior to making the purchase - he just so happened to pick up the phone one day when I called to inquire, and he continued to follow up and help me out! He was able to give me a great deal on my 2017 Acura RDX, and took the time to search their lot (on the spot, over the phone) for the specific model/color I was looking for. Steve is so genuinely kind, personable, and made me feel very comfortable with the entire process. He was not at all pushy, but very helpful to me making an appropriate decision for myself. Mike and Chris were also super friendly, informative, and patient with the details. They all collectively gave me a stress-free and caring experience. To top off the AMAZING customer service in the buying process, when I came to pick it up - Steve surprised me with a big bow on my brand new car! He really made my "first car" experience extra special. A big MAHALO to Steve and the Acura of Salem team for all of your help!!! I'm so happy to have connected with you all, and look forward to keeping in touch! More

Superior Sales Experience We had our 2013 RDX in for service at Salem Acura while we were on vacation. It has an extended full warranty, but with 82,000 miles on it we were goi We had our 2013 RDX in for service at Salem Acura while we were on vacation. It has an extended full warranty, but with 82,000 miles on it we were going to have to trade it shortly after we got home to get maximum value out of it as a trade. While the service was being performed I went to look at the 2018 RDX. Steve Fortier, a salesman, came out to talk to me. we discussed a number of things before talking about cars. He suggested letting Salem Acura price a new RDX for us. The sales process was probably the best and easiest I have had in my 50 plus years of driving. There was no pressure, they did not have the color I thought my wife wanted but found it and were prepared to get it and when she decided on another color they found it. Our dealings were with Steve and the Manager, Mike, both of whom made the process very enjoyable. They worked with us to accommodate our return to home so that the 21 trip ticket would cover our return travel time. We were pleased with the deal we got and the process. My wife hates buying cars, but she enjoyed this experience. More