Acura of Salem

Amazing buying experience! I don't think anyone looks core to buying a new car. This dealership is in a word "AMAZING"! Bernard, my salesman was ready and waiting at my schedu I don't think anyone looks core to buying a new car. This dealership is in a word "AMAZING"! Bernard, my salesman was ready and waiting at my scheduled appointment time. Every person I interacted with was fire sly, helpful, and professional. The transaction was fast and effortless! I'll never buy a car anywhere else and highly recommend them! More

GREAT JOB ACURA OF SALEM! Ingrid helped us find the car I wanted and the whole experience went very smoothly! This is the third Acura I have purchased and I think it is a gre Ingrid helped us find the car I wanted and the whole experience went very smoothly! This is the third Acura I have purchased and I think it is a great brand and Ingrid and Mike both provided excellent service and answered all my questions. I felt great driving off the lot with my new car!! Thank you Ingrid! More

WOW! Loved the experience Ingrid Wik helped us buy a car that I absolutely love! No pressure, was constantly available for questions. Easiest vehicle purchase ever when it shou Ingrid Wik helped us buy a car that I absolutely love! No pressure, was constantly available for questions. Easiest vehicle purchase ever when it should have been the hardest. We came in from our of state with our own financing. The finance manager really took care of everything for us! A++++!!! More

Pleasantly surprised Update to the below review: The shift solenoid ended up coming in today (Friday 3/22/2019) after all. Bret called to let me know the part was in. Wh Update to the below review: The shift solenoid ended up coming in today (Friday 3/22/2019) after all. Bret called to let me know the part was in. When I stopped in to pick-up the part, Bret was very nice. In fact he apologized for our earlier interaction, which I appreciated and frankly thought took some guts. Bet also explained how part of the problem was the quoted time frame of 4-5 days, when it should have been 7-10 days, and he mentioned that this issue of misquoting time frames has already been addressed with his staff. Truth be told, had they told me 7-10 days, I would have likely ordered the part online. That said, it certainly seems like this was just a misunderstanding, and I appreciate that Bret was quick to correct the issue. Original review: I ordered a shift solenoid first thing Monday morning 3/18/2019 and I was told that it would be available for pick-up in 4-5 days. Today is day 5, so I called to see if it was in. I spoke to the parts manager Bret. Not only was Bret incredibly rude when I asked if the part was in, but worst of all the part is not in and Bret's now telling me that it will be another 3-4 days. If when I had originally called about the part, had they told me that it was going to be 8-9 days, I wouldn't have ordered the part from them. This is what I get for trying to keep the business local and help out a local company. Fair warning, do not buy parts from Acura of Salem. Save yourself the hassle, time, and some money and order parts from one of the many Acura/Honda dealerships online. Not only will it save you the hassle of dealing with a bonehead like Bret, you'll save some money as well. More

Genuine and supportive service! Abel was fantastic! He was friendly, informative, and patient. I liked how I could take my time in making my decision, and he made me feel at ease by Abel was fantastic! He was friendly, informative, and patient. I liked how I could take my time in making my decision, and he made me feel at ease by answering any questions that I had. I would definitely recommend him. Loving my new 2018 Acura ILX! More

Prompt, efficient and friendly Kyle Jones was great to work with. Came in with little notice and was able to accomplish more than I originally expected. The work was accomplished in Kyle Jones was great to work with. Came in with little notice and was able to accomplish more than I originally expected. The work was accomplished in a timely manner and I was keep informed of the progress. Very helpful and professional. Randy H. More

Great Service I came in for the first time and was treated very well. Kyle was outstanding and made sure I was given great service. I will be a long time customer. I came in for the first time and was treated very well. Kyle was outstanding and made sure I was given great service. I will be a long time customer. More

thank you Ingrid was great to work with finding a vehicle to fit our needs. She took time when our schedules allowed and answered every question we had. Thank Ingrid was great to work with finding a vehicle to fit our needs. She took time when our schedules allowed and answered every question we had. Thank you! More

Best Friendly & Professional Service Acura of Salem proved to be a friendly, prrofessional, exceptional experience. The employees were fantastic and incredibly helpful. I look forward to Acura of Salem proved to be a friendly, prrofessional, exceptional experience. The employees were fantastic and incredibly helpful. I look forward to doing future business with the great men and women there. More

Kindness was my experience. Being a new widow making big decisions was hard for me. Ingrid Wik was my first sales consultant I dealt with and all the way through to purchase. H Being a new widow making big decisions was hard for me. Ingrid Wik was my first sales consultant I dealt with and all the way through to purchase. Her kind, gentle and no pressure approach was a welcomed touch for me. She was knowledgeable about the car I was interested in and answered all my questions. Mike Harder was also kind and easy to talk with as well. I highly recommend Acura of Salem to anyone looking for a comfortable, knowledgeable experience. And, I LOVE MY ACURA RLX car! More