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Acura of Salem
Salem, OR
648 Reviews
Serving the Salem area, Acura Of Salem, located at 2475 Commercial St. Se in Salem, OR, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
Acura Of Salem is part of Donofrio Dealerships, a group started by Don Donofrio in 1962 with his first dealership, Skyline Ford. The family-owned business has expanded over the past five decades to include a number of makes, with Acura Of Salem opening in 1989. This was just three years after Acura models were first offered to the American marketplace, making Acura Of Salem the premier dealership to offer the brand to Willamette Valley and Salem drivers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 648 reviews
September 24, 2018
Great experience Great Experience buying our 2019 RDX with Gayle Rachtman and a big thank you to Octavio Hernandez. We are a repeat customer and look forward to contin Great Experience buying our 2019 RDX with Gayle Rachtman and a big thank you to Octavio Hernandez. We are a repeat customer and look forward to continuing our relationship. Thank you Acura!! More
by Glcclg
Employees Worked With
Other Employees :
Octavio Hernandez,, Gayle Rachtman, Dan Gonzales
August 29, 2018
Test Drive with Ingrid We had the pleasure of meeting Ingrid at your dealership. We went on a test drive and decided the vehicle did not meet our needs. Although we did no We had the pleasure of meeting Ingrid at your dealership. We went on a test drive and decided the vehicle did not meet our needs. Although we did not purchase, Ingrid was very professional and considerate of our time and provided us with everything we needed to know without the pressure. We will definitely consider Acura of Salem in the future and would share our positive experience with friends and neighbors. More
by MELAW
Employees Worked With
Ingrid
July 15, 2018
Disappointed in my scheduled appointment I had a 9AM appointment for a northwest treatment package. This day you were short on help moving cars through the service line. I was taken to the s I had a 9AM appointment for a northwest treatment package. This day you were short on help moving cars through the service line. I was taken to the show toom and told my sales girl would come to help me. After waiting about 20 minutes I called her and was told she quit yesterday. No one still in his area to answer questions or help. Pulled through to the other side of the building but no one around. Drove down the road and come back through the service line. A nice young girl went to find me help. Almost an hour from my appointment time she takes me to Duane. He sad he had a meeting and gave a half hearted sorry. He did not call to let me know my car was ready for pickup. He didn’t know where the keys were when we arrived. No follow-up instructions on treatment. Just a good bye. wish I would have bought a Toyota. They rock! More
by Elenamichelle12
Employees Worked With
Duane Smiley
July 10, 2018
Purchase of New Truck We worked with Gayle Rachtman, and what a great experience from the moment we walked on the lot, until we drove off the lot owning a new truck. It w We worked with Gayle Rachtman, and what a great experience from the moment we walked on the lot, until we drove off the lot owning a new truck. It was a very smooth experience and would highly Recommend Gayle for any vehicle purchase. The whole team was great! They were all helpful, courteous and knowledgeable. I will recommend this Dealership and Gayle to all my family and friends. We will be back for our next purchase as well. More
by alexatkinsonjr
Employees Worked With
Gayle Rachtman, Duane Smiley
July 06, 2018
Thank you Lisa Upex! Our experience was amazing! I called Lisa on Thursday afternoon and drove my new RDX off the lot on Friday afternoon. She was responsive, attentive a Our experience was amazing! I called Lisa on Thursday afternoon and drove my new RDX off the lot on Friday afternoon. She was responsive, attentive and professional through and through! She spent a ton of extra time going through everything with us on our new car. I’ve never had an experience like that. Thank you Acura of Salem AND Lisa!! We can’t wait to finish falling in love with our new RDX! More
by Justbeeb
July 05, 2018
Great place to buy We had a very positive experience buying our new Acura here. Lisa was knowledge and great to work with. This dealership went a step above to meet our We had a very positive experience buying our new Acura here. Lisa was knowledge and great to work with. This dealership went a step above to meet our needs and help us with our purchase. More
by Elenamichelle12
June 30, 2018
Gayle was woonderful... Quick, Friendly, Professional. I had a smooth experience with the entire group but it was Gayles expert service that made it all flow together so nicely. I would highly encourage an I had a smooth experience with the entire group but it was Gayles expert service that made it all flow together so nicely. I would highly encourage anyone in need of a new or used vehicle to contact her directly for great low pressure buying experience as well as a beautiful smile. Go Gayle!! :-D More
by POOKEY
Employees Worked With
Gayle Rachtman
June 19, 2018
klaus was very knowledgable and was very easy to deal with. I would will recommend this dealership to others looking to purchase a new car. Klaus was patient and wanted to make sure we made an informed decisio I would will recommend this dealership to others looking to purchase a new car. Klaus was patient and wanted to make sure we made an informed decision. More
by johns
Employees Worked With
Klaus Laetsch
June 14, 2018
A Great Dealership to Buy an Acura My wife and I purchased a brand new 2019 RDX Advanced along with a list of Accessories that my wife picked out. The sales person Lisa Upax was fantas My wife and I purchased a brand new 2019 RDX Advanced along with a list of Accessories that my wife picked out. The sales person Lisa Upax was fantastic to work with as she showed us all the new things for Acura in 2019. Lisa knew her stuff and we were impressed with her and the car as we test drove it. The dealership was easy to work with as we found our correct financing option and the rest is history as we now own this beautiful white 2019 RDX. The service department put on or installed all our requested vehicle options and everything was done on time and the car looked immaculate. This was our easiest and finest car buying experience thus so far and we look forward to Salem Acura keeping our car in tip top shape while we put on the miles from days to come. Sincerely, Patti and Scott Hunziker. More
by The Pie
June 08, 2018
Lisa was great ! Lisa made the buying experience fun! She knew all about the car we wanted and enthusiastically showed us all the great features. She took care of ou Lisa made the buying experience fun! She knew all about the car we wanted and enthusiastically showed us all the great features. She took care of our needs. Thank you Lisa ! More
by DJ
Employees Worked With
Lisa Upex
