Acura of Salem

We have been going to this dealer for several years and always have a good experience having service done. always have a good experience having service done. More

We recently had a unique situation occur when we found out we needed to have our TLX transmission replaced that thankfully was covered by Acura's extended warranty. When I discussed this with Kevin, the A out we needed to have our TLX transmission replaced that thankfully was covered by Acura's extended warranty. When I discussed this with Kevin, the Acura Service Advisor, he was very thoughtful, professional and willing to do whatever he could to get us back on the road ASAP. We were very impressed and thankful that the Acura service team was able to replace the transmission, radiator, hoses and a multitude of other parts to get our car running like new in only a couple of weeks. Kevin did a great job keeping us posted on progress throughout the entire process.. Great job by all those in volved!! More

Nice people. We got no manual with either of the cars we bought and our salesperson didn’t know how to use the computer screen on the dash. The first car we bo We got no manual with either of the cars we bought and our salesperson didn’t know how to use the computer screen on the dash. The first car we bought aggravated my disabled foot, so we traded 10 days later for another, more expensive car on the lot. We lost our $10,000 down payment because they would not apply it to the second car. VERY DISAPPOINTING! More

Service was excellent. Kevin was the best, he was knowledgeable and made the experience great. Appreciate the Master mechanic working on my complex front end problem when h Kevin was the best, he was knowledgeable and made the experience great. Appreciate the Master mechanic working on my complex front end problem when he was physically not 100%. More

Always inviting, helpful and happy to see customers. I brag about the service department all the time. I brag about the service department all the time. More

Best service I have ever experienced. Very professional, prompt and exceptional service. I only waiting maybe 30 minutes. Thanks you so much. Very professional, prompt and exceptional service. I only waiting maybe 30 minutes. Thanks you so much. More

Great service and no appointment necessary. Appreciate knowing my car has been evaluated and in good running shape! Appreciate knowing my car has been evaluated and in good running shape! More

The staff was extremely attentive, mindful, compassionate and competent. Kevin and Anna were extremely welcoming and upbeat with their greetings despite arriving during a Monday morning rush of customers. and competent. Kevin and Anna were extremely welcoming and upbeat with their greetings despite arriving during a Monday morning rush of customers. More

We have been taking are mdx to you guys for everything we need done and have not had any problems with the work you do and we like having a loaner car thanks need done and have not had any problems with the work you do and we like having a loaner car thanks More

This shop is excellent. Kevin is very knowledgeable and very committed to customer satisfaction. We’ve used this shop a number of times and would not go anywhere else. Al Kevin is very knowledgeable and very committed to customer satisfaction. We’ve used this shop a number of times and would not go anywhere else. All the staff, especially Kevin, have a strong customer service ethic, commitment to the customer, and excellent technical service. We’ve never had to go back for a redo on a repair. More