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Acura of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.9
651 Reviews
Serving the Salem area, Acura Of Salem, located at 2475 Commercial St. Se in Salem, OR, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today! Acura Of Salem is part of Donofrio Dealerships, a group started by Don Donofrio in 1962 with his first dealership, Skyline Ford. The family-owned business has expanded over the past five decades to include a number of makes, with Acura Of Salem opening in 1989. This was just three years after Acura models were first offered to the American marketplace, making Acura Of Salem the premier dealership to offer the brand to Willamette Valley and Salem drivers.
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2475 Commercial St SE

Salem, OR

97302

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Showing 651 reviews

May 05, 2023

Can always count on the best service done right & efficiently! Kevin is amazingly competent & helpful! More

by BEJO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Acura of Salem responded

You can always count on us! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 05, 2023

Excellent from start to finish. Except they forgot to take off the 20% coupon I had 😪 I didn't realize till today. More

by ruddenkl@viclink.com
Recommend Dealer
Yes
Employees Worked With
Anna Coreas, Anna Coreas
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May 10, 2023 -

Acura of Salem responded

Give us a call so we can work on this with you right away. Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 04, 2023

Kevin and Mark were very helpful and friendly. I have been going to acura in Salem for years and have always been treated very well. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark in Parts , Anna Coreas
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May 10, 2023 -

Acura of Salem responded

Here's to many more years to come! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

April 30, 2023

Acura was very friendly, professional and worked hard to help us find a vehicle that fits our needs. They were very responsive to our questions, providing any information about the car they had. We would be More

by GAYBIE.PITTMAN@MAC.COM
Recommend Dealer
Yes
Employees Worked With
Abel Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Cardona
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May 10, 2023 -

Acura of Salem responded

We would be delighted to work with you again as well! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

April 30, 2023

Great service, friendly personnel, and very helpful in answering our questions and concerns. Would recommend. More

by Jaime.glez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bernardo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Acura of Salem responded

We love a good recommendation! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

April 28, 2023

Service B calls for rotating tires, the last two times we were in the tires were not rotated either time? We've drove 19,000 miles in the last year, and no rotation? The wait for the last service was exc More

by brentcarlson1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Coreas
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Apr 28, 2023 -

Acura of Salem responded

Sorry for the confusion but we did not rotate the tires because the best tires were already on the front. Acura original equipment tires if properly maintained get right at 40,000 miles which your vehicle did. We provided you with a quote for tires also. We agree that the service times were long. We have just added additional staff to help improve those times. We are happy to discuss this further if you have other questions or would like a different tire quote. We can be reached at (503)588-5000! Thank you for choosing Acura of Salem!

April 28, 2023

Friendly and professional staff, everyone was very helpful and easy to deal with to meet my needs. More

by JAYENANORIA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cyndy Patterson
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May 10, 2023 -

Acura of Salem responded

Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

April 27, 2023

Kevin is always so helpful and knowledgeable. He takes time in explaining everything- from basic service info to more complicated services. The availability and flexibility for appointments is al More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Acura of Salem responded

Kevin is pretty great! Thank you for choosing Acura of Salem!

April 26, 2023

Not happy w/the work done on my car at all still have same issues paid 4372.00 to still have same problems! More

by Bevweissenfels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Acura of Salem responded

We would like to investigate this matter further to ensure that we identify any potential issues and provide you with a resolution. Please feel free to contact us at your earliest convenience to discuss the specific problems you are experiencing with your car.

April 26, 2023

I had a great experience, Bernardo is the man. He helped me find a great car. More

by JAKEPASCHELL97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Acura of Salem responded

Enjoy your new car! Thank you for choosing Acura of Salem!

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