Acura of Salem

Kevin was a lifesaver! He made a really stressful situation peaceful. He was very professionally, kind, and helpful. He went above and beyond to make me feel comfortable be He made a really stressful situation peaceful. He was very professionally, kind, and helpful. He went above and beyond to make me feel comfortable before and after the repair. Hands down the best service I have ever had. 10/10 recommendations! More

Bernardo was excellent in providing the information I requested. He was professional, personable, and knowledgeable. requested. He was professional, personable, and knowledgeable. More

Was told shop Foreman needed to have owner/driver take him for drive. So he talking about friggin wheel bearings. No do not feed us this kind of xx and attempting to side track our issue. It’s the dang ti him for drive. So he talking about friggin wheel bearings. No do not feed us this kind of xx and attempting to side track our issue. It’s the dang tires and Kevin knows it! We have been driving this car for over 7000 miles and it’s so dang noisy inside the car we are hollering at one another to hear. Buying an Acura MDX I expected better. Very poor insulation in car is the bottom line. No protection from road noise for riders in this car. So we are told (Kevin)the Bridgestones are noisy and we could put Continentals on the car but buyer must pay… Hmmm shop foreman says just keep them and buy Michelins down the road. I do not like either suggestions. If that’s all we get for advice then why ask Salem Acura. Very disappointed. We paid cash for a car that we expected to be above satisfactory and keep for a while. Sorry again no way getting 5 stars.. More

Kevin made sure I would have a loaner car while my car was being worked on. I like how the service technician (thanks Bo) drove with us to be clear about the noises that I was concerned about. One issue was being worked on. I like how the service technician (thanks Bo) drove with us to be clear about the noises that I was concerned about. One issue was cleared up easily and didn't require attention. The other was less apparent but diagnostics by the service team identified the problem. I was pleased to discover the issue had been resolved when I picked up the car two days later. I drive a 2013 Acura RDX with nearly 250,000 miles on it and Acura of Salem has provided excellent service throughout which I believe has extended the life of this car. Thanks Kevin and team Acura! More

Very nice people and prompt. Good service Fast and easy visit Car was very clean Good service Fast and easy visit Car was very clean More

Kevin was amazing, great communication. Very happy with the end result. My car was brought in on a recall and Kevin and his team took care of the procedure. I had extra work done while i Very happy with the end result. My car was brought in on a recall and Kevin and his team took care of the procedure. I had extra work done while it was there, very satisfied. More

Good communicator. Very efficient. Friendly and fixed the problem. I would not hesitate to return. Very efficient. Friendly and fixed the problem. I would not hesitate to return. More

Kevin was great! Very helpful and respectful. Will definitely will come back. 100% recommend they will take care of you! Very helpful and respectful. Will definitely will come back. 100% recommend they will take care of you! More

Kevin the service writer was fantastic and very knowledgeable and helpful. The service technicians, Travis and Spencer, did a great job and cleaned up after the work. I’ll be back for further veh knowledgeable and helpful. The service technicians, Travis and Spencer, did a great job and cleaned up after the work. I’ll be back for further vehicle service needs. More