Acura of Salem | Page 11

Was told shop Foreman needed to have owner/driver take him for drive. So he talking about friggin wheel bearings. No do not feed us this kind of xx and attempting to side track our issue. It’s the dang ti him for drive. So he talking about friggin wheel bearings. No do not feed us this kind of xx and attempting to side track our issue. It’s the dang tires and Kevin knows it! We have been driving this car for over 7000 miles and it’s so dang noisy inside the car we are hollering at one another to hear. Buying an Acura MDX I expected better. Very poor insulation in car is the bottom line. No protection from road noise for riders in this car. So we are told (Kevin)the Bridgestones are noisy and we could put Continentals on the car but buyer must pay… Hmmm shop foreman says just keep them and buy Michelins down the road. I do not like either suggestions. If that’s all we get for advice then why ask Salem Acura. Very disappointed. We paid cash for a car that we expected to be above satisfactory and keep for a while. Sorry again no way getting 5 stars.. More

Kevin was amazing, great communication. Very happy with the end result. My car was brought in on a recall and Kevin and his team took care of the procedure. I had extra work done while i Very happy with the end result. My car was brought in on a recall and Kevin and his team took care of the procedure. I had extra work done while it was there, very satisfied. More

Good communicator. Very efficient. Friendly and fixed the problem. I would not hesitate to return. Very efficient. Friendly and fixed the problem. I would not hesitate to return. More

Kevin was great! Very helpful and respectful. Will definitely will come back. 100% recommend they will take care of you! Very helpful and respectful. Will definitely will come back. 100% recommend they will take care of you! More

Kevin the service writer was fantastic and very knowledgeable and helpful. The service technicians, Travis and Spencer, did a great job and cleaned up after the work. I’ll be back for further veh knowledgeable and helpful. The service technicians, Travis and Spencer, did a great job and cleaned up after the work. I’ll be back for further vehicle service needs. More

The used car I purchased had an issue the first day I purchased it. The dealer fixed the issue at no charge and gave me a loaner car for the time it took. purchased it. The dealer fixed the issue at no charge and gave me a loaner car for the time it took. More

First time using this dealership and was impressed as too how professional the employees are. how professional the employees are. More

Abel was the most honest and kind car salesman I’ve ever had the pleasure of dealing with. The process was so easy! had the pleasure of dealing with. The process was so easy! More

Super friendly, did exactly what they said they would do called me with the estimate. When I came to pick up my car they were quick to get me in and out. I would recommend their service and sales depart called me with the estimate. When I came to pick up my car they were quick to get me in and out. I would recommend their service and sales department to everyone! Thank you Acura for taking great care of me! More

I recently visited Acura of Salem to get new tires installed on my vehicle. Although they were able to complete the work, my experience wasn’t exactly pleasant, and I’m hesitant to return.I scheduled installed on my vehicle. Although they were able to complete the work, my experience wasn’t exactly pleasant, and I’m hesitant to return.I scheduled my appointment for early in the morning, taking time off work specifically to get this done. When I arrived at the service bay at opening, no one greeted me. I eventually went inside, where I saw several staff members talking near the coffee machine without acknowledging me. After a while, I had to speak up to get noticed, which felt rather cold. I was then assisted by the service manager, Kevin.Kevin seemed surprised that I had an appointment and had to search through their records to find it. I explained that I had confirmed the appointment over the phone, and specifically booked it for the morning to minimize my time away from work. Unfortunately, Kevin informed me that, due to shared equipment with other vehicles, it could take the whole day to complete. I was frustrated because this information wasn’t provided over the phone, and I had expected the job to take only a couple of hours, as it has at other dealerships.I asked if a loaner car was available, but was told there were none, though they offered a ride. Eventually, Kevin suggested that a technician could drop off my vehicle at my home once the work was completed, which I appreciated. Fortunately, a family member was there to give me a ride to work, so I could leave my car.The work was completed in about four hours, and the invoice was sent to me promptly. I paid and arranged for the vehicle to be dropped off, which happened around 11:30 a.m which caused to miss more time from work than originally thought. Overall, while the actual service work was satisfactory, the lack of friendliness from staff and the lack of transparency about service times over the phone made for a frustrating experience. I wish the staff had been more welcoming and upfront about the timing when I scheduled my appointment. Based on this experience, I probably wouldn’t recommend Acura of Salem and would likely only return if absolutely necessary. More