Acura of Ramsey

INCOMPETENCE or HONEST MISTAKE? Got an offer letter from Acura of Ramsey to buy my car. So I call them up...I speak to Jayline (Internet Sales Mgr). I send her my lease (Leasin Got an offer letter from Acura of Ramsey to buy my car. So I call them up...I speak to Jayline (Internet Sales Mgr). I send her my lease (Leasing Company clearly noted on lease) and pics of jeep. I tell her to please check everything out, make sure we can do a deal, because I don't want to go 20 minutes to NJ to the dealer if this deal cant happen! She responds all good, even sends a text offer to buy my car.....so it all looks good! I make the appt next day with Artie (Sr Sales Rep at Acura) at dealership for jeep inspection. Again...I double check with him, just to make sure no issues or deal breakers with the story Jayline told me. Yep ...Artie says we're still a go! So my wife an I drive to dealership and meet Artie. He takes some basic info and leaves to the backroom... 15 minutes later .....NO DEAL!!!! They can't buy my car... my lease is with CAL!! You decide... Did Jayline really forget to check my lease to see who held the lease? And did Artie...the senior sales rep on site....really forget to ask a basic question like who holds my car lease??? When I email the GM of the dealership...he tells me this was unfortunate but his team was under the impression my lease was with Chrysler capital... Now why would they have assumed that? More

Norman was quick to get us the car we wanted at a reasonable price. They didn’t have to considering we are all in a bit of a crunch with new car builds right now. He was very forthcoming with us and reasonable price. They didn’t have to considering we are all in a bit of a crunch with new car builds right now. He was very forthcoming with us and made sure we had everything we needed from start to finish. More

I loved my experience at Acura of Ramsey! Norman was a great help and really made me feel comfortable buying my first car! Everything from start to finish was a very easy process. Definitely Norman was a great help and really made me feel comfortable buying my first car! Everything from start to finish was a very easy process. Definitely recommend people to go here for their cars! Thank you again Norman! More

excellent service department, everyone goes above and beyond, couldn't ask for a better service department beyond, couldn't ask for a better service department More

Anthony is great sales rep. He was calm and a great listener. He asked great questions and truly understood my needs. He worked hard to get the deal done and I’m very happy abou He was calm and a great listener. He asked great questions and truly understood my needs. He worked hard to get the deal done and I’m very happy about the purchase. I highly recommend and I will be purchasing from them again. More

Service department is not helpful at all. They just take your money and won’t help. They scream and yell at you on the phone. Avoid all costs many other helpful and friendly Acura dealers. They just take your money and won’t help. They scream and yell at you on the phone. Avoid all costs many other helpful and friendly Acura dealers. More

Best experience thus far buying a car. Sal was extremely efficient and understanding of getting me in and out super quick at a fair price! Would recommend 10/10!! Sal was extremely efficient and understanding of getting me in and out super quick at a fair price! Would recommend 10/10!! More

Good dealership! They were very helpful in getting me my new car. I am a first time car owner so they tried their best to help me :) Sal was very patient and helpful They were very helpful in getting me my new car. I am a first time car owner so they tried their best to help me :) Sal was very patient and helpful in the process. Thanks Acura Ramsey! More

Sal was excellent ! !! Made sure I walked out with the vehicle. Great customer service experience!!!! Definitely recommend Sal at Ramsey Acura !!!! !! Made sure I walked out with the vehicle. Great customer service experience!!!! Definitely recommend Sal at Ramsey Acura !!!! More

The experience was friendly and professional. Sal was key in getting me a great deal! Sal was key in getting me a great deal! More