Acura of Ramsey

Artie Nevruzian is the best. This is the 4th car we purchased from Ramsey Acura, all from Artie. He is knowledgeable, professional, and very helpful. Explains everything in detai This is the 4th car we purchased from Ramsey Acura, all from Artie. He is knowledgeable, professional, and very helpful. Explains everything in detail, works with you and tries his best to give you the best deal. I would definitely recommend Ramsey Acura to my friends and family. More

I had a problem with my tire today and although Tom was working with duress he handled my repair so well. He was pleasant and thorough working with duress he handled my repair so well. He was pleasant and thorough More

Stu Fogler was professional, knowledgeable and patient throughout the buying process. It was a no hassle and no pressure experience. He kept me posted during the entire process, and went above and beyond throughout the buying process. It was a no hassle and no pressure experience. He kept me posted during the entire process, and went above and beyond to make the purchase right. Paul More

Excellent service. Ashawn Savage was truly extraordinary. Professional, personable and trustworthy. I would recommend Ramsey Acura and Ashawn in particular to friends a Ashawn Savage was truly extraordinary. Professional, personable and trustworthy. I would recommend Ramsey Acura and Ashawn in particular to friends and family without hesitation. More

The buying experience at Ramsey Acura was smooth quick and hassle free. Despite the showroom renovation going on, the facility was clean and the staff was helpful. and hassle free. Despite the showroom renovation going on, the facility was clean and the staff was helpful. More

RAMSEY ACURA I had my oli change done and my oil filter was not changed, I spoke to Tom Sabiel service manager & Mark Renaldo service director & parts Manager I showed them the pics of my filter I marked was not changed, I spoke to Tom Sabiel service manager & Mark Renaldo service director & parts Manager I showed them the pics of my filter I marked with a sharpie, the pics were time stamped, the sad part is leaving the old filter on and Changing the oil and not the filter Contaminated the new oil why because what ever amount of old oil that was left in the Original filer mixed with the new engine oil. So I was told to have my wife get out of the car so they could bring it back into the shop.which I was reluctant to do. I said just give me the filter and I will change it when I get home. Tom said no I will watch the mechanic and make sure he does it and make sure he cleans it when he is done, which he did not clean it so Tom probably didn’t watch him , I checked when I got home with a light and I have oil all over the frame and the Axle boot now I have to put the car on ramps and clean it myself and I have all the pics to prove everything! Then my wife happened to be in the elevator with the mechanic and Manager, the mechanic was complaining the people (customers) have some nerve. I sure hope he was fired ! This is unacceptable and not forgiven ! This wasn’t the first time I had a problem, I bought all new black emblems from Ramsey Acura and set up a appointment with Jessie Arlington, brought my car in they did the emblems he came to me as said it’s free I was like thank you so much, then while driving home something clicked I said no one gives you anything for free so I checked the emblems when I got home and sure enough the rear truck lid emblem where the camera goes through was broken they pulled on it Assuming it was held on with double stick tape, Meanwhile, it was held on by two screws from inside the trunk but I guess the mechanic didn’t want to take the trunk apart seeing it was a two hour job alone so he pulled on it and broke it and tried to hide it with double stick tape again I took pics went to the dear and they ordered me a new Emblem which I had to drive back to the dealership once agin of many times, I drove around with temp tags for three months and they blamed it on DMV meanwhile other dealer had no problem getting plates, turns out the lady that handles that department was out sick. Sad part it I spent $55,000 on this car plus I bought $5,000 in upgrades and had them install them so over $60,000 ! I even had to buy a spare tire for the car and it comes as a two part kit costing over $500 but the manager said you have free towing so you don’t need it Really! Then I had to take the tire & rim to work to mount it! So will all of this Not even an apology to me or my wife from Assistant Service Manager Tom Sabiel or Parts & Service Director Mark Renaldo or anyone ! its really SAD that you can’t TRUST people today. I wonder how many other people have had this HAPPEN to them whether it was a part that was supposed to be changed or something being broken and hidden and not told about it. I have been in the industry 30 + years and I have never seen or experience anything like this before ! Months back half the work force left I wonder why ! I wish all the other customers the best ! My wife & I should be A+ customers seeing how all the money we spent, I just hope all the work I had done was done right ! George Michelle More

I had an excellent experience in dealing with Norman Gravino, He explained the deal (in fairness, a no-haggle offer through the c*stco auto program), incentives & fees with great clarity & courtesy, and Gravino, He explained the deal (in fairness, a no-haggle offer through the c*stco auto program), incentives & fees with great clarity & courtesy, and was also quite helpful with a couple of issues that arose after the sale. More

I was neither in the market for a car nor did I need one (another). There is the saying that everything happens for a reason, and I guess one of the reasons I did actually buy a car from Acura of Ramsey was (another). There is the saying that everything happens for a reason, and I guess one of the reasons I did actually buy a car from Acura of Ramsey was the way I was treated (that and having the exact automobile I was interested in). Initially by Elbio D’Onofrio who thoughtfully replied to an inquiry I had made and then by the excellent General Sales Manager Justin Agamie. I’ve been in and out of dealerships for much of my life—I’m a car guy after all—and they are clearly not all created equal. Acura of Ramsey is a clear cut above and I could not recommend them more highly. More

I've been meaning to write this for awhile. We went to Acura of Ramsey to get a RDX after checking their stock online. We were met by Erica Grudinina. She was great. No pressure. She explained We went to Acura of Ramsey to get a RDX after checking their stock online. We were met by Erica Grudinina. She was great. No pressure. She explained everything about the vehicle we were interested in. When the deal was done, Erika went over all the features of the car and helped us set up our phones and other features. I was a great experience dealing with Erika. Most times you feel beaten up. Not this time. Thank you Erika for all your help and keep smiling. More

Working with Roddy and Justin was fantastic, and the sales process with them was amazing. I highly recommend Acura of Ramsey sales process with them was amazing. I highly recommend Acura of Ramsey More