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Acura of Ramsey
Ramsey, NJ
1,773 Reviews
New and Certified Pre-Owned Acura Dealer located in Bergen County, NJ!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,773 reviews
December 03, 2008
This may be the worst dealership experience I've ever had. And this would have been my third purchase from these guys! Suffice to say, they are not interested in fair service. Specifically, when signin had. And this would have been my third purchase from these guys! Suffice to say, they are not interested in fair service. Specifically, when signing forms with the Business Manager, do not sign anything which waives your right to 48-72 hours to review the contracts. They put this sheet in front of me to sign with about 10 other forms, and, because I trusted them, I signed it. Then when I changed my mind about the car, they used this form to tell me I had no recourse! NJ Law provides for the 48-72 hour review period. Why would they even create a form for prospective buyers to sign unless they were planning to use it against them. Simply, this is a very dishonest dealership. Buyer Beware! Customer service means nothing to them. More
by M48
Employees Worked With
Managers
October 30, 2006
Only had one sales person for pre-owned vehicles on a Saturday. Several customers were waiting to be helped with the pre-owned vehicles. After very long wait, was treated very poorly by used car manage Saturday. Several customers were waiting to be helped with the pre-owned vehicles. After very long wait, was treated very poorly by used car manager. Once he actually came out to help me, I put my hand out and told him my name. He barely shook my hand and didn't even bother to tell me his name (hence me referring to him as the used car manager). Then he asked my what I wanted, as if I were inconveniencing him. He had a major chip on his shoulder and was extremely unprofessional. It is a beautiful dealership, which is a convenient location for me, but I will never buy a car there and will tell everyone I know how poor their customer service is!!! By the way, it turns out my neighbor had a similar experience there as well and ended up purchasing from a different dealership located farther away. More
by LuvMyHonda
Employees Worked With
Used Car Manager
July 29, 2005
After a horrible experience with Acura Manhattan, I went out to Ramsey Acura because they were open late (9pm) on weekdays. This was one year ago. They honored the price they discussed on the phone and ma out to Ramsey Acura because they were open late (9pm) on weekdays. This was one year ago. They honored the price they discussed on the phone and made sure they had the exact type of car I was looking for before I went there. They provided me a test drive without any problems and were happy to discuss what needed to be done to get me the car the following day. Even though we ended up in the showroom 30 minutes after closing, they never pushed us out or made excuses to finish up later. Walked out with a fully loaded CL-Type S w/nav in the exact color I was looking for. Went back over the year to service the car and the service dept has always been professional and accurate in estimating time and cost. Could not be happier. Ramsey Acura was light years ahead of Manhattan Acura in professionalism and helpfulness. More
by pinot
Employees Worked With
Sales Mgr
