Acura of Ramsey

I had an excellent experience in dealing with Norman Gravino, He explained the deal (in fairness, a no-haggle offer through the c*stco auto program), incentives & fees with great clarity & courtesy, and Gravino, He explained the deal (in fairness, a no-haggle offer through the c*stco auto program), incentives & fees with great clarity & courtesy, and was also quite helpful with a couple of issues that arose after the sale. More

I was neither in the market for a car nor did I need one (another). There is the saying that everything happens for a reason, and I guess one of the reasons I did actually buy a car from Acura of Ramsey was (another). There is the saying that everything happens for a reason, and I guess one of the reasons I did actually buy a car from Acura of Ramsey was the way I was treated (that and having the exact automobile I was interested in). Initially by Elbio D’Onofrio who thoughtfully replied to an inquiry I had made and then by the excellent General Sales Manager Justin Agamie. I’ve been in and out of dealerships for much of my life—I’m a car guy after all—and they are clearly not all created equal. Acura of Ramsey is a clear cut above and I could not recommend them more highly. More

I've been meaning to write this for awhile. We went to Acura of Ramsey to get a RDX after checking their stock online. We were met by Erica Grudinina. She was great. No pressure. She explained We went to Acura of Ramsey to get a RDX after checking their stock online. We were met by Erica Grudinina. She was great. No pressure. She explained everything about the vehicle we were interested in. When the deal was done, Erika went over all the features of the car and helped us set up our phones and other features. I was a great experience dealing with Erika. Most times you feel beaten up. Not this time. Thank you Erika for all your help and keep smiling. More

Working with Roddy and Justin was fantastic, and the sales process with them was amazing. I highly recommend Acura of Ramsey sales process with them was amazing. I highly recommend Acura of Ramsey More

Buying a new car is stressful, because you are always afraid a dealer will lie through omission. Fortunately I didn't have that experience at acura of ramsey, as the salesman Norm was courteous enough to afraid a dealer will lie through omission. Fortunately I didn't have that experience at acura of ramsey, as the salesman Norm was courteous enough to lie to my face. The short story: I asked for and was agreed to get black emblems for my new car. When the car came in, no black emblems(i get it, things happen). Discussed this with Norm, who would order the emblems, and have them put on when the plates came in. I initiated communication about the emblems and plates 2x in 3 weeks, which he then revealed the day before my plates expire that they would not be ordering emblems because i didn't pay for them yet. I came in ready to express my dissatisfaction with Norm, but when i walked in, he slinked to the back and had someone else hand me the plates. Pretty much this went from a sales story I happily told friends and family about my experience, to one I now bring up when discussing customer service nightmares. Kind of a weird flex to beat me out of a pre-promised 82 dollar piece of plastic when your livelihood thrives with positive word of mouth & online reviews, but here we are. 2/5 it's a very nice car, and I spoke to a friendly employee named Anthony and he had great demeanor and insight as I was leaving. More

Sales staff is excellent. Roddy went above and beyond to make the sale happen. All people we came into contact with were extremely helpful. Roddy went above and beyond to make the sale happen. All people we came into contact with were extremely helpful. More

I traveled nearly 2 hours from my home in upstate NY to check out a used EV at Acura of Ramsey and it was worth every mile. Their inventory of used EVs was the best of any dealer I contacted, and they wer check out a used EV at Acura of Ramsey and it was worth every mile. Their inventory of used EVs was the best of any dealer I contacted, and they were helpful in every step of my search, giving me a very honest appraisal of the good (and less good) features of each car. I worked closely with Ashawn Savage and he was impressively accommodating of my schedule and needs. I moved on the look at a range of vehicles from 4 other dealers, but, in the end, went back to negotiate a great deal with Ashawn - principally because he treated me like a person in need and not just as another customer. He went out of his way to get me a very respectful final price and agreement, and made all the complications of the transaction so easy. And he worked fast so that my elderly dog didn't have to hang out and wait too long. I drove away feeling great about the entire process, including the price - not an experience I have often had with other car dealers. Many friends are now eyeing my new EV and I will send them all to see Ashawn when they are ready. More

My family and I traveled over an hour and a half from South Jersey because of the inventory Acura of Ramsey had. Erika Grundinina was our sales person and she was awesome. She allowed us plenty of time t South Jersey because of the inventory Acura of Ramsey had. Erika Grundinina was our sales person and she was awesome. She allowed us plenty of time to look over the car and test drive it to make sure we liked it. She was helpful with any questions we had and was not pushy at all. Erika worked hard to help reach a price and finance rate we were comfortable with. The dealership was very clean, comfortable, and stocked with drinks and snacks. Very happy with our “like new” 2021 Acura ILX and the buying experience Erika provided. It was well worth the trip and we’ll be back to see her in the future for our next vehicle! More

Great hands down Ron and Tom took me in and was out in no time to rest a code that came out on my vehicle time to rest a code that came out on my vehicle More

I purchased a 2024 acura integra type S from acura of ramsey. i had a trade in. i owed 11,700 on this car. on my bill of sale they forgot to include this payoff so they undercharged me. after delivery of ramsey. i had a trade in. i owed 11,700 on this car. on my bill of sale they forgot to include this payoff so they undercharged me. after delivery of my car, with a certified check, looked over by everyone , they hit me up later for the 11,700. naturally I was upset , and asked for some sort of concession as this was an unfair blindside. instead of being kind and trying to come to an agreement , I was berated by management that I “should have known” about this despite the finance manager , financier, salespeople, floor manager not catching it either. until after delivery of the car. i was accused of trying to “get one over” on the dealer and called a liar and worse by a floor manager named Justin Agamie. eventually, ryan offered 500 bucks off with a vague legal threat. i declined and just paid my balance. for me , it’s worth 500 to spread the word about the dishonest and borderline abusive practices I experienced here. stay away and literally go anywhere else for any other car. More