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Acura of Pleasanton
Pleasanton, CA
1,158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,158 reviews
July 07, 2019
A12 Service and Recall Service Shaun was professional, friendly and accommodating. He explained what the A12 service included, fixed the part associated with the taillight recall, a Shaun was professional, friendly and accommodating. He explained what the A12 service included, fixed the part associated with the taillight recall, and ordered another needed part for a broken door handle bracket. Although this required two visits, both services were completed in the promised time frame. Overall, a positive experience. More
by KRISNOLANYOUNG
Verified CustomerEmployees Worked With
Shaun Dortch
July 07, 2019
Battery drain Service was great.they found the problem and lucky for me it was related to another issue with the AC, saving me money by having both fixed in one sho Service was great.they found the problem and lucky for me it was related to another issue with the AC, saving me money by having both fixed in one shot. More
by MANIJASSAR
Employees Worked With
Janel Reavis
July 07, 2019
MDX - tail light recall/repair Prompt processing of work (I did my part, too - made an appointment & arrived on time). Was completed when promised. Service rep brought additional co Prompt processing of work (I did my part, too - made an appointment & arrived on time). Was completed when promised. Service rep brought additional concerns re extended warranty to cover peeling paint, recent service due date, etc, to my attention. Felt my needs as customer were important & was very taken care of. More
by LROTH
Employees Worked With
Gary Chan
July 07, 2019
Nice and fast experience I email the dealership and was in contact with Victor throughout the purchasing process. He response to my email was quick and we were able to hash ou I email the dealership and was in contact with Victor throughout the purchasing process. He response to my email was quick and we were able to hash out a price point I could agree on. I came there and he was very nice and made the car buying process quick and easy. More
by anh-lam
Employees Worked With
Victor Banales
July 06, 2019
New Car Purchase This is our second purchase from Robert Whitlow. Our first was back in 2003. Robert still remembers us and made the process very smooth and easy. He a This is our second purchase from Robert Whitlow. Our first was back in 2003. Robert still remembers us and made the process very smooth and easy. He and Igor Finkel(Sales Manager) were able to locate the vehicle of our choice with the color options we wanted and have it delivered shortly after completing the paperwork. The touch screen table made the signing of the paperback fast and simple. No more bundles of paperwork, just a flash drive with all signed paperwork. More
by ROLMARCOS
Employees Worked With
Igor Finkel, Robert Whitlow
July 06, 2019
Great customer seevice Great customer service , friendly. Will recommend to other friends. Keep up the good work and continue your good service. Looking forward to working Great customer service , friendly. Will recommend to other friends. Keep up the good work and continue your good service. Looking forward to working with your department again. More
by PHANIRAJ_HARAVU
Employees Worked With
Shaun Dortch
July 06, 2019
Outstanding customer service Overall great experience with my service visit. My family has purchased six Acuras over the past 20 years from this dealership. We have always had gr Overall great experience with my service visit. My family has purchased six Acuras over the past 20 years from this dealership. We have always had great customer service. I highly recommend this dealership. More
by MARCPERRY33
Employees Worked With
Shaun Dortch
July 06, 2019
Why I bought my Acura in Pleasanton I’ve been shopping for awhile and Acura of Pleasanton gave me a deal no one else could match! They are very professional and helpful! I’ve been shopping for awhile and Acura of Pleasanton gave me a deal no one else could match! They are very professional and helpful! More
by SKGARRIFIELD
Employees Worked With
Helder Pereira, Sam Alroubai, Justin Hernandez
July 05, 2019
Both the man who first came to the car and Landon were great Brought our MDX in for recall. Landon was very efficient. He also contacted me as soon as it was repaired and represented your dealership in very pr Brought our MDX in for recall. Landon was very efficient. He also contacted me as soon as it was repaired and represented your dealership in very professionally. More
by JerryS
Employees Worked With
Landon Bura
July 05, 2019
Air Conditioner Repair Service consultant Ashley was excellent. My one concern was the scheduling of the appointment. I needed to wait for the repair, but the appointment wa Service consultant Ashley was excellent. My one concern was the scheduling of the appointment. I needed to wait for the repair, but the appointment was scheduled for 1:00 PM. I got there on time, but when I finished with Ashley, all technicians went on lunch break. I ended up waiting 4 hours for the repair. If my appointment would have been scheduled for 2:30 PM, I could have saved myself 1.5 hours of sitting in the waiting area. More
by FLESSNER
Employees Worked With
Ashley Fritze
