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Acura of Pleasanton

Pleasanton, CA

4.9
1,158 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,158 reviews

August 09, 2019

Always the greatest service in the service dept! Working with Marisol always is a pleasant experience. She knows her craft! She is gracious and gets you in and out and she communicates with you throu More

by Deliciosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Aug 11, 2019 -

Acura of Pleasanton responded

Thank you Deliciosa for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Marisol Arvizu and our team to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you again for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 07, 2019

Purchasing an Acura My husband and I were referred to the Pleasanton Acura dealership by one of our friend. We had a great experience purchasing our first Acura MDX. Step More

by SWT_ELI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Aug 08, 2019 -

Acura of Pleasanton responded

Swt_eli, we're glad you had such a wonderful experience with us! Congratulations on your first Acura MDX! We're happy you found teammate, Stephen Lao to be so supportive during your experience here at Acura of Pleasanton while shopping for your next vehicle. It's great to hear that someone you knew too had a great experience with us. We are committed to be a part of your Acura journey and should ever there be any questions or inquiry about your new MDX, please feel free to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 07, 2019

2014 Acrua RDX We have always received top service from Acrua of Pleasanton. We purchased our car there, and they are the only dealership we let service our RDX. W More

by CPQ94550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Aug 08, 2019 -

Acura of Pleasanton responded

Cpq94550, thanks for your praise and kind comments about our team. We appreciate allowing us the opportunity to earn your original Acura purchase and for us to continue our partnership for the past 5 years. Shaun Dortch and our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 06, 2019

Follow Up on routine service I have only used Acura of Pleasanton for servicing my Acura TL since I purchased it there. They are always the best. If they give you a time the vehic More

by DRUMNWALT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Aug 08, 2019 -

Acura of Pleasanton responded

Thank you DRUMNWALT for choosing our dealership and allowing us another opportunity to earn your business with your Acura TL. When it comes to maintenance or repairs, we know our guests have choices and we are happy to continue to be yours. Having teammates that are passionate about customer service can make all the difference and we appreciate your feedback. Thank you for sharing of your recent service visit with teammate Landon Bura. We look forward to being your Acura partner, so please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 05, 2019

Finally a great person in sales. I tried to buy my last two MDX's from you (2005 and 2017) and was left standing in the parking lot after initial contact so those sales went to Concor More

by bkollo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Andrews
Aug 06, 2019 -

Acura of Pleasanton responded

Bkollo, we are very happy we could provide you with a positive experience! Thank you for sharing of both your previous and recent visits with our dealership. We appreciate allowing our dealership another opportunity to try to earn your business. It is never our intent to ignore any of our guests and we are always trying to improve our processes to ensure this doesn't ever happen. Congratulations on your next Acura purchase and thank you for letting us know about your visit with teammate Ron Andrews. We depending 100% on our teammates to represent our dealership and guests. As your Acura partner, please feel free to let us know if there is ever any questions about your new Acura, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 03, 2019

70K maintenance Great service advice and fast speed, friendly service. Complimentary car wash is a nice touch at the time and I hope this is something that Acura Ple More

by SATSUKI_NAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Aug 06, 2019 -

Acura of Pleasanton responded

Thank you Satsuki_Nan for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Shaun Dortch to be a part of your Acura ownership experience. We know finding time for maintenance or repairs is rarely a highlight of anyone's schedule but having teammates that are committed to provide the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 03, 2019

Great job This was an Amazing level of service. Appreciated the speedy closing and the car delivery. My new car buying experience was made incredibly joyful by More

by SHESKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Aug 06, 2019 -

Acura of Pleasanton responded

Congratulations Ms. Heske on your new Acura delivery and we're happy you found our dealership to be so supportive during your visit here at Acura of Pleasanton. Earning the confidence of our guests is a top priority for all our teammates. We appreciate allowing Stephen Lao to be a part of your Acura journey. Shopping or leasing for a new vehicle is still a huge life event to many owners and we thank you for providing us the opportunity to be a part of it. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 03, 2019

Excellent service center Very satisfied with the service for my Acura TLX. Marisol was exceptionally helpful. She went above and beyond to fix the TLS issue with gear shifter More

by AJAYP97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Aug 06, 2019 -

Acura of Pleasanton responded

Hello AJAYP97, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura TLX. Your feedback is valuable and will be use to improve our guest experiences. We appreciate allowing teammate Marisol Arvizu be a part of your service visit. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 02, 2019

A1 Service for My 2019 RDX I have used this dealer for many years. I have a 2019 RDX but I previously had a 2005 TL. All the service had been done by Acura of Pleasanton. This d More

by PEGGYP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Aug 05, 2019 -

Acura of Pleasanton responded

Peggyp, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Thank you for all the years of allowing our dealership to be a part of your Acura ownership experience, starting with your 2005 Acura TL and now with your new 2019 Acura RDX. We appreciate allowing Shaun Dortch to earn your business at this visit and we look forward to another 14 years! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 01, 2019

Shaun is amazing From the minute I walking in to drop my car off, Shaun greeted me and kept me informed of the status of my car. Thank you Acura if pleasanton More

by MOCEAN_9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Pico, Shaun Dortch
Aug 02, 2019 -

Acura of Pleasanton responded

Hi MOCEAN_9, we strive for 100% satisfaction, and it is great to see you had such a positive service experience. We understand our guests have choices when it comes to a dealership and appreciate allowing teammates Jerry Pico and Shaun Dortch to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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