Acura of Pleasanton

OK. Had to wait extra hour I had a 3pm appointment. I arrived at 3:05. A tech checked me in relatively quickly as usual. He estimated the work will take 90 minutes (B1 service) I had a 3pm appointment. I arrived at 3:05. A tech checked me in relatively quickly as usual. He estimated the work will take 90 minutes (B1 service) I went to the lounge and starting doing my own work. ONE hour later, I was brought to the front -- I thought that was quick, they're done already, 30 minute ahead of schedule. Yay! NOPE, turned out my paperwork was just sitting there for the past hour. Nothing was done. I was then given a new time estimate of another 90 minutes. The service rep promised he would put my car to the front of the line. The work was completed about 80 minutes after that. I was busy doing my own work during all this time, so the extra time was not a deal breaker for me, but allowing a customer's paperwork to sit for 1 hour was poor service. More

Recall and Multipoint Inspection Scheduled an appointment online to address the drive shaft recall and a possible battery issue with my ILX. Brought the car to the dealership about 20 Scheduled an appointment online to address the drive shaft recall and a possible battery issue with my ILX. Brought the car to the dealership about 20 minutes earlier than my scheduled time and was informed by the technician that they don't do online booking for appointments and they will close in ~1.5 hours which isn't enough time to do a 30-60 minute appointment. After mentioning I am open to leaving the car overnight and just want the assessment done he relented and informed me to wait inside. I was later approached by Shaun in the customer lounge. He mentioned there was an hour left to complete the recall and multipoint inspection and affirmed it would be done to avoid leaving me without a car. It was completed within the hour, the cabin filter was replaced for free and he even offered a car wash which I obliged to. Despite the bumpy beginning, I got what I needed done with added bonuses. I appreciate Shaun's assistance with my service and will continue to frequent this dealership. More

Greatest service Couldn't be more pleased with Acura service. Marisol is the best service consultant on the planet! She takes the time to explain each procedure done Couldn't be more pleased with Acura service. Marisol is the best service consultant on the planet! She takes the time to explain each procedure done and why it's done. More

B 1 Service Experience with Marisol Stopped by Acura t 4 pm to see if i could get in for a B 1 service. I saw Marisol, who I have had the pleasure of working with for many years and many Stopped by Acura t 4 pm to see if i could get in for a B 1 service. I saw Marisol, who I have had the pleasure of working with for many years and many cars, and she took care of everything, of course. She even went out and washed my car! Marisol is the main reason I have always brought my cars to Acura of Pleasanton for service. More

it was great! Customer service was great, especially Marisol. My MDX has always had service done at this shop and I am very happy with it. Will continue to bring i Customer service was great, especially Marisol. My MDX has always had service done at this shop and I am very happy with it. Will continue to bring it in for servicing More

Great Customer Service! Landon and Marisol are accommodating and always helpful. They provide service and repair options and are knowledgeable. Repairs are done in a timely m Landon and Marisol are accommodating and always helpful. They provide service and repair options and are knowledgeable. Repairs are done in a timely manner and if they need to keep your car longer, loaner and/or shuttle options are provided. This is why I keep coming back to Acura of Pleasanton! More

A16 service done at Acura of Pleasanton Good service. Seemed like a bit more upsell that I would have preferred. For a simple service, it was on the high end. For 300 bucks you think you' Good service. Seemed like a bit more upsell that I would have preferred. For a simple service, it was on the high end. For 300 bucks you think you'd at least get your car washed. Not Johnny's fault they don't have a car wash but get on board with other dealerships. They all wash your car after a certain amount of spend. Pros: Service overall was excellent and Johnny was attentive. Cons: Price (pretty consistent with Acura) and no car wash More

Very friendly Helder was very friendly. Process was fast and easy as Peter was very knowledgeable in helping with finance process. Quite an assortment of used and n Helder was very friendly. Process was fast and easy as Peter was very knowledgeable in helping with finance process. Quite an assortment of used and new vehicles. More

Quick Service Had a recall notice. Went in and Shaun got me out in under an hour. He knew I was pressed for time as we had a conversation about me staying or gettin Had a recall notice. Went in and Shaun got me out in under an hour. He knew I was pressed for time as we had a conversation about me staying or getting a shuttle out. More

Well Taken Care Of I came in for service B on my Acura TL. Ashley made sure everything was taken care of. Thorough job was done doing the service. Other needs were di I came in for service B on my Acura TL. Ashley made sure everything was taken care of. Thorough job was done doing the service. Other needs were discovered and fixed. Ashley did a terrific job in explaining what needed to be done and what will need to be done in the future. A wonderful job Ashley! More