Acura of Pleasanton

Communicate and set realistic time frame In the past Acura service has been great. I was asked when I would like to have my car back for a routine A1 service I said 4 pm, the response I recei In the past Acura service has been great. I was asked when I would like to have my car back for a routine A1 service I said 4 pm, the response I received was, "that shouldn't be a problem". I called around 4:20 pm and didn't receive a call back so I just showed up around 4:30 to get my car. The car was ready however there were some items found such I needed a new air filter. I would have authorized the items mentioned if I had received a call. Now, I have to make another appointment to get the items addressed. I understand that the traffic accident on 580 impacted Acura's resources and would have understood if things couldn't be addressed or the completion time couldn't be met due to resources if this was communicated. More

Great customer service Brought my 2017 Acura MDX in for recall notice and regular service. Gary kept me well informed and the Lyft shuttle was a real convenience. Brought my 2017 Acura MDX in for recall notice and regular service. Gary kept me well informed and the Lyft shuttle was a real convenience. More

Joey was a pleasure to deal with Took care of my car needs and a ride out for shopping and back while the service was being performed. Battery was covered under the warranty Took care of my car needs and a ride out for shopping and back while the service was being performed. Battery was covered under the warranty More

As expected-professional and simple In and out, no problems. And out sooner than expected. Everyone was polite, didn’t experience any problems or issues and got just the service request In and out, no problems. And out sooner than expected. Everyone was polite, didn’t experience any problems or issues and got just the service requested. More

Great Service My service experience was excellent. Gary provided outstanding service and went above and beyond to make my visit quick and easy. Probably one of be My service experience was excellent. Gary provided outstanding service and went above and beyond to make my visit quick and easy. Probably one of best service visits I have ever had at any dealer. More

Outstanding Experience. My experience in leasing this was the best I have ever had. Robert Whitlow was extremely thorough, and was attentive to all of my needs. I will defini My experience in leasing this was the best I have ever had. Robert Whitlow was extremely thorough, and was attentive to all of my needs. I will definitely do business with him again. More

Awsome dealership, great experience I queried the price of a new Acura MDX from TrueCar. Got prompt response from Victor at Pleasanton Acura. Completed my purchase within 2 hours. Very n I queried the price of a new Acura MDX from TrueCar. Got prompt response from Victor at Pleasanton Acura. Completed my purchase within 2 hours. Very nice representatives and staff. Very happy purchase experience. Thank you Victor! More

Customer Service was AWESOME Good Morning, My rep Gary was Awesome!! He went above and beyond to help me with my navigation update. I really appreciated the effort. Thanks Good Morning, My rep Gary was Awesome!! He went above and beyond to help me with my navigation update. I really appreciated the effort. Thanks, Tonya More

Wonderful Service Shaun is a great asset to your company, and he provides excellent service. He goes the extra mile for you. He also explains everything in detail on wh Shaun is a great asset to your company, and he provides excellent service. He goes the extra mile for you. He also explains everything in detail on what was completed with the vehicle. Shaun is awesome. Thank you for all you do...All the best, ML More

Kept Me Well Informed I brought my 2014 Acura TL in for routine maintenance and to ask about two recall notices I had received by mail. Joey Aria was my service adviser an I brought my 2014 Acura TL in for routine maintenance and to ask about two recall notices I had received by mail. Joey Aria was my service adviser and quickly answered my questions about the recall notices and recommended some additional maintenance which I agreed was a good idea. He explained the amount of time it would take and kept me informed as I waited to let me know it was progressing. Great service team there at Plesanton Acura. I have been servicing my car there for over three years and plan to continue. More