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Acura of Pleasanton
Pleasanton, CA
1,182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,182 reviews
August 24, 2019
Supportive Good Customer service and attention to details.good follow up. Keep me informed and explain the purpose of the Service being done. Deliver persona Good Customer service and attention to details.good follow up. Keep me informed and explain the purpose of the Service being done. Deliver personal experience. More
by REENA211
Verified CustomerEmployees Worked With
Robert Whitlow, Ashley Fritze
August 23, 2019
Great service experience! B1 2 service was performed swiftly. They also checked parking brake noise, and ordered parts to fix. Excellent service as usual from the dealership. B1 2 service was performed swiftly. They also checked parking brake noise, and ordered parts to fix. Excellent service as usual from the dealership. Thanks! More
by SGPENCE0
Employees Worked With
Marisol Arvizu, Shaun Dortch
August 23, 2019
Minor Service Needed a minor service and a diagnostic for a battery drain problem. Shaun Dortch handled the service and the diagnostic for me professionally and cou Needed a minor service and a diagnostic for a battery drain problem. Shaun Dortch handled the service and the diagnostic for me professionally and courteously. More
by SCHARFSJ
Employees Worked With
Shaun Dortch
August 22, 2019
Battery/Electrical Issue Marisol without a doubt is the greatest asset Pleasanton Acura has!! I've had 4 Acuras over the past 25 years (NSX, TL, TSX, and a TLX) and from a se Marisol without a doubt is the greatest asset Pleasanton Acura has!! I've had 4 Acuras over the past 25 years (NSX, TL, TSX, and a TLX) and from a service perspective, no one comes close to Marisol. Her client focus and warm approach is outstanding. Gary did a quality job too! More
by TONY D
Employees Worked With
Jerry Pico, Gary Chan, Marisol Arvizu
August 22, 2019
Great new car buying experience This might be a oxymoron,but buying a new car (my fourth) is a very pleasant experience at Acura Pleasanton .Robert Witlow and the staff are very prof This might be a oxymoron,but buying a new car (my fourth) is a very pleasant experience at Acura Pleasanton .Robert Witlow and the staff are very professional and you walk away feeling good working with them. Robert explains all the functions on my new RDX ,which I know I will have to return to get refresher . More
by STEVEKOFF
Employees Worked With
Robert Whitlow, Marisol Arvizu
August 21, 2019
Customer Service is Great at Acura of Pleasanton We've been using Acura of Pleasanton for our Acura car maintenance for twelve years and have never had to complain about anything. They take very g We've been using Acura of Pleasanton for our Acura car maintenance for twelve years and have never had to complain about anything. They take very good care of our car and us too. More
by RQULY
Employees Worked With
Gary Chan
August 21, 2019
Excellent staff. No high pressure sales. Great service I previously purchased a car through this dealership. I appreciate the excellent service. No high pressure sales works with you and your budget Trie I previously purchased a car through this dealership. I appreciate the excellent service. No high pressure sales works with you and your budget Tried to find vehicle through other deal ships Dealerships to make sure that all our needs are met More
by MARIANNE.JOHNSON
Employees Worked With
Helder Pereira
August 20, 2019
Good Customer Service Acura o Pleasanton has great customer service. I recently brought my car in for service. I didn’t have to wait long and everything was handled smoothl Acura o Pleasanton has great customer service. I recently brought my car in for service. I didn’t have to wait long and everything was handled smoothly. Gary Chan is the best. He made sure I understood what was happening and even suggested I wait until the next day for pick up to avoid the Friday afternoon traffic. I really appreciate his attention to this detail and his making me feel like he was handling my situation. More
by JRUSHING
Employees Worked With
Gary Chan
August 20, 2019
Great buying experience! Stephen Lau was a pleasure to deal with. He was knowledgeable, patient, understood our needs and wishes, and not pushy. We were able to discuss many d Stephen Lau was a pleasure to deal with. He was knowledgeable, patient, understood our needs and wishes, and not pushy. We were able to discuss many details over email, phone, and text before even going to the dealership, which made the car-buying experience very efficient and non-intimidating. This is the way car-buying should be! More
by 2019MDX_Buyer
Employees Worked With
Stephen Lao
August 19, 2019
Great staff Staff made the new car purchase smooth and stress-free. Xaviaer the sales person, his manager, Justin from the finance all were easy to work with. Staff made the new car purchase smooth and stress-free. Xaviaer the sales person, his manager, Justin from the finance all were easy to work with. More
by BIKASH
Employees Worked With
Igor Finkel, Justin Hernandez, Xaviaer DuRousseau
