Acura of Pleasanton

Service Gary is amazing. Always helpful and on time! He is easy to schedule with and always has my car out front when I arrive. If it’s hot he even has it ru Gary is amazing. Always helpful and on time! He is easy to schedule with and always has my car out front when I arrive. If it’s hot he even has it running with the AC on. He’s personable, and super organized. More

very helpful Very helpful and awesome experience.My schedule was readjusted and service done before expected time. Also there was clean explanation provided for ea Very helpful and awesome experience.My schedule was readjusted and service done before expected time. Also there was clean explanation provided for each service items done. More

New car Thank you Steven for making the process quick and easy. Always a pleasure to work with the people at Acura of Pleasanton. Thank you again. Thank you Steven for making the process quick and easy. Always a pleasure to work with the people at Acura of Pleasanton. Thank you again. More

Good. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. More

Excellent customer service as usual Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously focused on customer experience and satisfaction. Shaun was my advisor again, made some recommendations on the 60k list that I thought were reasonable, he didn't push it or sell it. Simply recommended. Could I have had brake and transmission fluids done elsewhere for less? Well yeah. Being in the customer service industry, I sell on the value of customer service. This team at Acura of Pleasanton: Shaun, Landon, Gary, exemplify customer service. You aren't just another car, another service order. More

Outstanding Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank you for a great experience. More

Knock My Socks Off Fantastic Service This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to making the follow up appointment was easy as a walk in the park. Not to play second fiddle was Parts Counterperson Mark McGowin. He was so knowledgeable and helpful about my 2012 MDX. I would recommend Acura Pleasanton to anyone that demands impeccable service. More

Acura Customer Service My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and address my concerns. Their customer service is the reason I continue to go to the Pleasanton Acura dealership despite the overpriced services. More

Excellent Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. More

Service much improved I've been a customer of Acura of Pleasanton since 2014 when I purchased a 2015 RDX from them. Previous service appointments have been disappointing an I've been a customer of Acura of Pleasanton since 2014 when I purchased a 2015 RDX from them. Previous service appointments have been disappointing and frustrating: bringing car in for 7:30am appointment and being told that tech don't start until after 8, having to leave car all day for service that should only take an hour or two, poor communication -- several times I've had to call 3 or 4 times to connect with a service representative to find out the status of my car or when it would be ready (apparently, only the person you check in with can answer these questions which is bizarre), etc. This sort of thing was consistently my experience over several years. So I only had service there for things that seemed best suited to a dealer service department. Fortunately, my recent service appointment was a much better experience: checked me in before 7:30am appointment and had me in a Lyft ride to work promptly, service representative left me both a text and phone message about the status of my car and the car was ready in about 3.5 hours. I hope that this was not an exception and that the quality of service remains improved. More