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Acura of Pleasanton
Pleasanton, CA
1,182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 30, 2019
Efficient I request my service advisor be Gary Chan. He works extremely hard to make sure I’m in and out of the service department as quick as possible I request my service advisor be Gary Chan. He works extremely hard to make sure I’m in and out of the service department as quick as possible More
by Tony
Verified CustomerEmployees Worked With
Gary Chan
August 30, 2019
Check Charging System I was driving home and message “check charging system” appeared where my odometer is usually displayed. I then headed to the Acura Dealership. I drove I was driving home and message “check charging system” appeared where my odometer is usually displayed. I then headed to the Acura Dealership. I drove to the service department and asked if they could look into the problem. I was told I could have my car checked without an appointment. When a service representative was free she put together the paperwork and got me a Lyft ride to get home. After waiting at home for a couple of hours I received a call that my car was fixed. I told her I was ready to get my car back. I was sent a Lyft ride to get back to the dealership. After paying the bill I drove my car home. More
by RN
Employees Worked With
There was a person who greeted me when I drove up and checked to see if I could have my car serviced., Marisol Arvizu
August 29, 2019
My service provider Marisol is amazing. Cares about her customers. Explains time frames and keeps customers informed of progress. She is outstanding. I can’t say enough p Marisol is amazing. Cares about her customers. Explains time frames and keeps customers informed of progress. She is outstanding. I can’t say enough positive things about her Ii have been going to Acura of Pleasanton for 8 years and have been happy except one time when I was taken care of by the service manager. I don’t recall his name. I now make sure I get Marisol every time because I know I will walk out happy More
by DIANE meredith
Employees Worked With
Helder Pereira, Marisol Arvizu
August 29, 2019
Landon Bura 's service is good. Landon Bura 's Service is good, and I am very satisfied with it . My English is not good , but I understand it all. Thank you! Landon Bura 's Service is good, and I am very satisfied with it . My English is not good , but I understand it all. Thank you! More
by MICHELLE.T
Employees Worked With
Landon Bura
August 29, 2019
Very good Gary is the best!! He always goes the extra mile to make customers happy. He goes through what’s needed for the car and will suggest the right things. Gary is the best!! He always goes the extra mile to make customers happy. He goes through what’s needed for the car and will suggest the right things. More
by Santhi
Employees Worked With
Gary Chan
August 28, 2019
Purchased four new tires for my RDX. I like working with the advisor Landon Bura. He's helpful with making decisions on my vehicle. Like requesting for him to help with my vehicle when I like working with the advisor Landon Bura. He's helpful with making decisions on my vehicle. Like requesting for him to help with my vehicle when I take it in. More
by TONI-ROBINSON
Employees Worked With
Landon Bura
August 28, 2019
Mr Omar help us bringing home the right family car The sale representative, Mr Omar, Not only patiently worked with me and my wife for two full days to overcome some of the problems during our car purc The sale representative, Mr Omar, Not only patiently worked with me and my wife for two full days to overcome some of the problems during our car purchase, he also did his best to provide the best discounts according to that we were entitled, even some of the discounts we didn't aware of before we made the decision to buy the car. another sales representative, Robert, explained all the technical details of the SUV that we were interested, and compared other SUV in the similar sector. With his help, we made our decision to buy the exact SUV, and satisfy since the day took it home. More
by ZHILING
Employees Worked With
Farooq Omar, Robert Whitlow
August 27, 2019
Winshield Wipers Could not correctly install wiper inserts- did not test them. Had to bring it back. If they had tested it it would not have happened. Dumb Could not correctly install wiper inserts- did not test them. Had to bring it back. If they had tested it it would not have happened. Dumb More
by LEOFOX0
Employees Worked With
Gary Chan
August 27, 2019
Sales rep team Shoot out to Xavier who was our sales rep/ dealer for purchasing my RDX SUV. He was professional, very knowledgeable, and awesome personality which a Shoot out to Xavier who was our sales rep/ dealer for purchasing my RDX SUV. He was professional, very knowledgeable, and awesome personality which are all very important for us car buyers. I will 100% recommend this location because of the great experience we had. Thank you very much Acura staff ! More
by VORTEGA_07
Employees Worked With
Xaviaer DuRousseau
August 26, 2019
Good experience. The experience was good and timely drop off. Landon went over the inspection in detail when I picked up the car. Was confident in the service performe The experience was good and timely drop off. Landon went over the inspection in detail when I picked up the car. Was confident in the service performed by Acura. More
by ROSE11
Employees Worked With
Landon Bura
