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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
August 25, 2019
Knock My Socks Off Fantastic Service This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to making the follow up appointment was easy as a walk in the park. Not to play second fiddle was Parts Counterperson Mark McGowin. He was so knowledgeable and helpful about my 2012 MDX. I would recommend Acura Pleasanton to anyone that demands impeccable service. More
by 2012 MDX Owner
Verified CustomerEmployees Worked With
Gary Chan, Mark McGowin
August 25, 2019
Acura Customer Service My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and address my concerns. Their customer service is the reason I continue to go to the Pleasanton Acura dealership despite the overpriced services. More
by MDX 15
Employees Worked With
Jerry Pico, Robert Whitlow, Landon Bura
August 24, 2019
Supportive Good Customer service and attention to details.good follow up. Keep me informed and explain the purpose of the Service being done. Deliver persona Good Customer service and attention to details.good follow up. Keep me informed and explain the purpose of the Service being done. Deliver personal experience. More
by REENA211
Employees Worked With
Robert Whitlow, Ashley Fritze
August 24, 2019
Excellent Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. More
by DENNIS.RATHINAM
Employees Worked With
Gary Chan
August 24, 2019
Service much improved I've been a customer of Acura of Pleasanton since 2014 when I purchased a 2015 RDX from them. Previous service appointments have been disappointing an I've been a customer of Acura of Pleasanton since 2014 when I purchased a 2015 RDX from them. Previous service appointments have been disappointing and frustrating: bringing car in for 7:30am appointment and being told that tech don't start until after 8, having to leave car all day for service that should only take an hour or two, poor communication -- several times I've had to call 3 or 4 times to connect with a service representative to find out the status of my car or when it would be ready (apparently, only the person you check in with can answer these questions which is bizarre), etc. This sort of thing was consistently my experience over several years. So I only had service there for things that seemed best suited to a dealer service department. Fortunately, my recent service appointment was a much better experience: checked me in before 7:30am appointment and had me in a Lyft ride to work promptly, service representative left me both a text and phone message about the status of my car and the car was ready in about 3.5 hours. I hope that this was not an exception and that the quality of service remains improved. More
by rhornung31
Employees Worked With
Landon Bura
August 23, 2019
Great service experience! B1 2 service was performed swiftly. They also checked parking brake noise, and ordered parts to fix. Excellent service as usual from the dealership. B1 2 service was performed swiftly. They also checked parking brake noise, and ordered parts to fix. Excellent service as usual from the dealership. Thanks! More
by SGPENCE0
Employees Worked With
Marisol Arvizu, Shaun Dortch
August 23, 2019
Minor Service Needed a minor service and a diagnostic for a battery drain problem. Shaun Dortch handled the service and the diagnostic for me professionally and cou Needed a minor service and a diagnostic for a battery drain problem. Shaun Dortch handled the service and the diagnostic for me professionally and courteously. More
by SCHARFSJ
Employees Worked With
Shaun Dortch
August 22, 2019
Battery/Electrical Issue Marisol without a doubt is the greatest asset Pleasanton Acura has!! I've had 4 Acuras over the past 25 years (NSX, TL, TSX, and a TLX) and from a se Marisol without a doubt is the greatest asset Pleasanton Acura has!! I've had 4 Acuras over the past 25 years (NSX, TL, TSX, and a TLX) and from a service perspective, no one comes close to Marisol. Her client focus and warm approach is outstanding. Gary did a quality job too! More
by TONY D
Employees Worked With
Jerry Pico, Gary Chan, Marisol Arvizu
August 22, 2019
Great new car buying experience This might be a oxymoron,but buying a new car (my fourth) is a very pleasant experience at Acura Pleasanton .Robert Witlow and the staff are very prof This might be a oxymoron,but buying a new car (my fourth) is a very pleasant experience at Acura Pleasanton .Robert Witlow and the staff are very professional and you walk away feeling good working with them. Robert explains all the functions on my new RDX ,which I know I will have to return to get refresher . More
by STEVEKOFF
Employees Worked With
Robert Whitlow, Marisol Arvizu
August 21, 2019
Customer Service is Great at Acura of Pleasanton We've been using Acura of Pleasanton for our Acura car maintenance for twelve years and have never had to complain about anything. They take very g We've been using Acura of Pleasanton for our Acura car maintenance for twelve years and have never had to complain about anything. They take very good care of our car and us too. More
by RQULY
Employees Worked With
Gary Chan
