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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
August 28, 2019
Mr Omar help us bringing home the right family car The sale representative, Mr Omar, Not only patiently worked with me and my wife for two full days to overcome some of the problems during our car purc The sale representative, Mr Omar, Not only patiently worked with me and my wife for two full days to overcome some of the problems during our car purchase, he also did his best to provide the best discounts according to that we were entitled, even some of the discounts we didn't aware of before we made the decision to buy the car. another sales representative, Robert, explained all the technical details of the SUV that we were interested, and compared other SUV in the similar sector. With his help, we made our decision to buy the exact SUV, and satisfy since the day took it home. More
by ZHILING
Verified CustomerEmployees Worked With
Farooq Omar, Robert Whitlow
August 27, 2019
Sales rep team Shoot out to Xavier who was our sales rep/ dealer for purchasing my RDX SUV. He was professional, very knowledgeable, and awesome personality which a Shoot out to Xavier who was our sales rep/ dealer for purchasing my RDX SUV. He was professional, very knowledgeable, and awesome personality which are all very important for us car buyers. I will 100% recommend this location because of the great experience we had. Thank you very much Acura staff ! More
by VORTEGA_07
Employees Worked With
Xaviaer DuRousseau
August 27, 2019
Winshield Wipers Could not correctly install wiper inserts- did not test them. Had to bring it back. If they had tested it it would not have happened. Dumb Could not correctly install wiper inserts- did not test them. Had to bring it back. If they had tested it it would not have happened. Dumb More
by LEOFOX0
Employees Worked With
Gary Chan
August 26, 2019
Good experience. The experience was good and timely drop off. Landon went over the inspection in detail when I picked up the car. Was confident in the service performe The experience was good and timely drop off. Landon went over the inspection in detail when I picked up the car. Was confident in the service performed by Acura. More
by ROSE11
Employees Worked With
Landon Bura
August 25, 2019
Outstanding Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank you for a great experience. More
by Don M
Employees Worked With
Marisol Arvizu
August 25, 2019
Excellent customer service as usual Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously focused on customer experience and satisfaction. Shaun was my advisor again, made some recommendations on the 60k list that I thought were reasonable, he didn't push it or sell it. Simply recommended. Could I have had brake and transmission fluids done elsewhere for less? Well yeah. Being in the customer service industry, I sell on the value of customer service. This team at Acura of Pleasanton: Shaun, Landon, Gary, exemplify customer service. You aren't just another car, another service order. More
by jackie.luu
Employees Worked With
Gary Chan, Landon Bura, Shaun Dortch
August 25, 2019
Service Gary is amazing. Always helpful and on time! He is easy to schedule with and always has my car out front when I arrive. If it’s hot he even has it ru Gary is amazing. Always helpful and on time! He is easy to schedule with and always has my car out front when I arrive. If it’s hot he even has it running with the AC on. He’s personable, and super organized. More
by Alram5676
Employees Worked With
Gary Chan
August 25, 2019
very helpful Very helpful and awesome experience.My schedule was readjusted and service done before expected time. Also there was clean explanation provided for ea Very helpful and awesome experience.My schedule was readjusted and service done before expected time. Also there was clean explanation provided for each service items done. More
by tapas-panda
Employees Worked With
Joey Aria
August 25, 2019
New car Thank you Steven for making the process quick and easy. Always a pleasure to work with the people at Acura of Pleasanton. Thank you again. Thank you Steven for making the process quick and easy. Always a pleasure to work with the people at Acura of Pleasanton. Thank you again. More
by KIMBERLY1266
Employees Worked With
Stephen Lao
August 25, 2019
Good. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. More
by BWEERAMANTRY
Employees Worked With
Shaun Dortch
