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Acura of Pleasanton
Pleasanton, CA
1,178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,178 reviews
September 01, 2019
Ashley our Service Representative We brought our 2017 Acura RDX in for a diagnostic review of our back hatch. Ashley was very interested in our problem and wanted to make sure we were We brought our 2017 Acura RDX in for a diagnostic review of our back hatch. Ashley was very interested in our problem and wanted to make sure we were well taken care of. As the problem is intermittent and didn't present while the vehicle was at the dealership she gave us a plan for when it happens again and had the vehicle car washed while we waited. thx Ashley. More
by KMG
Employees Worked With
Ashley Fritze
September 01, 2019
Acura RDX 2008 Starter Problem Our service advisor, Ashley was most helpful in figuring out why we had to replace the battery twice in two years. In the end we had to replace the st Our service advisor, Ashley was most helpful in figuring out why we had to replace the battery twice in two years. In the end we had to replace the starter. More
by SLVasquez
Employees Worked With
Ashley Fritze
September 01, 2019
Shaun is very attentive and helpful during the entire time. He took the time and made sure that my experience is a positive one considering its my first Service here. during the entire time. He took the time and made sure that my experience is a positive one considering its my first Service here. More
by Boom2x
Verified CustomerEmployees Worked With
Shaun Dortch
August 31, 2019
B 16 Service Service Rep was excellent, very informative and offered excellent customer service. I was a bit surprised that Sercice 6 was not included in my pre- Service Rep was excellent, very informative and offered excellent customer service. I was a bit surprised that Sercice 6 was not included in my pre-paid plan More
by RAVIN
Employees Worked With
Helder Pereira, Marisol Arvizu, Shaun Dortch
August 31, 2019
Parts replacement Excellent customer service, very friendly and courteous staff, had a great experience. I worked with Marisol and I was really impressed with her custo Excellent customer service, very friendly and courteous staff, had a great experience. I worked with Marisol and I was really impressed with her customer service skills, very professional and at the same time friendly. Had a great overall experience with this service. More
by SANJAY_PRADHAN
Employees Worked With
Marisol Arvizu
August 31, 2019
Acura Raving How I do love Acura! My MDX breathes safety and distinctive beauty in design. My goal in adulthood is to avoid taking second best, and Acura facilita How I do love Acura! My MDX breathes safety and distinctive beauty in design. My goal in adulthood is to avoid taking second best, and Acura facilitates my dedication to having and attaining my personal best. Thank you to the good people in the Acura family, striving to keep us safe and looking first rate, whether visiting family on long drives, shopping at a farmers market, or keeping open our garage door. More
by Wendy Ellison Rosenkilde
Employees Worked With
Helder Pereira, Victor Banales, Peter Han, Vanessa Strand, Landon Bura, Marisol Arvizu, Lynn Tiret
August 30, 2019
Check Charging System I was driving home and message “check charging system” appeared where my odometer is usually displayed. I then headed to the Acura Dealership. I drove I was driving home and message “check charging system” appeared where my odometer is usually displayed. I then headed to the Acura Dealership. I drove to the service department and asked if they could look into the problem. I was told I could have my car checked without an appointment. When a service representative was free she put together the paperwork and got me a Lyft ride to get home. After waiting at home for a couple of hours I received a call that my car was fixed. I told her I was ready to get my car back. I was sent a Lyft ride to get back to the dealership. After paying the bill I drove my car home. More
by RN
Employees Worked With
There was a person who greeted me when I drove up and checked to see if I could have my car serviced., Marisol Arvizu
August 30, 2019
Efficient I request my service advisor be Gary Chan. He works extremely hard to make sure I’m in and out of the service department as quick as possible I request my service advisor be Gary Chan. He works extremely hard to make sure I’m in and out of the service department as quick as possible More
by Tony
Employees Worked With
Gary Chan
August 29, 2019
Very good Gary is the best!! He always goes the extra mile to make customers happy. He goes through what’s needed for the car and will suggest the right things. Gary is the best!! He always goes the extra mile to make customers happy. He goes through what’s needed for the car and will suggest the right things. More
by Santhi
Employees Worked With
Gary Chan
August 29, 2019
Landon Bura 's service is good. Landon Bura 's Service is good, and I am very satisfied with it . My English is not good , but I understand it all. Thank you! Landon Bura 's Service is good, and I am very satisfied with it . My English is not good , but I understand it all. Thank you! More
by MICHELLE.T
Employees Worked With
Landon Bura
