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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
September 01, 2019
Shaun is very attentive and helpful during the entire time. He took the time and made sure that my experience is a positive one considering its my first Service here. during the entire time. He took the time and made sure that my experience is a positive one considering its my first Service here. More
by Boom2x
Verified CustomerEmployees Worked With
Shaun Dortch
August 31, 2019
B 16 Service Service Rep was excellent, very informative and offered excellent customer service. I was a bit surprised that Sercice 6 was not included in my pre- Service Rep was excellent, very informative and offered excellent customer service. I was a bit surprised that Sercice 6 was not included in my pre-paid plan More
by RAVIN
Employees Worked With
Helder Pereira, Marisol Arvizu, Shaun Dortch
August 31, 2019
Parts replacement Excellent customer service, very friendly and courteous staff, had a great experience. I worked with Marisol and I was really impressed with her custo Excellent customer service, very friendly and courteous staff, had a great experience. I worked with Marisol and I was really impressed with her customer service skills, very professional and at the same time friendly. Had a great overall experience with this service. More
by SANJAY_PRADHAN
Employees Worked With
Marisol Arvizu
August 31, 2019
Acura Raving How I do love Acura! My MDX breathes safety and distinctive beauty in design. My goal in adulthood is to avoid taking second best, and Acura facilita How I do love Acura! My MDX breathes safety and distinctive beauty in design. My goal in adulthood is to avoid taking second best, and Acura facilitates my dedication to having and attaining my personal best. Thank you to the good people in the Acura family, striving to keep us safe and looking first rate, whether visiting family on long drives, shopping at a farmers market, or keeping open our garage door. More
by Wendy Ellison Rosenkilde
Employees Worked With
Helder Pereira, Victor Banales, Peter Han, Vanessa Strand, Landon Bura, Marisol Arvizu, Lynn Tiret
August 30, 2019
Check Charging System I was driving home and message “check charging system” appeared where my odometer is usually displayed. I then headed to the Acura Dealership. I drove I was driving home and message “check charging system” appeared where my odometer is usually displayed. I then headed to the Acura Dealership. I drove to the service department and asked if they could look into the problem. I was told I could have my car checked without an appointment. When a service representative was free she put together the paperwork and got me a Lyft ride to get home. After waiting at home for a couple of hours I received a call that my car was fixed. I told her I was ready to get my car back. I was sent a Lyft ride to get back to the dealership. After paying the bill I drove my car home. More
by RN
Employees Worked With
There was a person who greeted me when I drove up and checked to see if I could have my car serviced., Marisol Arvizu
August 30, 2019
Efficient I request my service advisor be Gary Chan. He works extremely hard to make sure I’m in and out of the service department as quick as possible I request my service advisor be Gary Chan. He works extremely hard to make sure I’m in and out of the service department as quick as possible More
by Tony
Employees Worked With
Gary Chan
August 29, 2019
My service provider Marisol is amazing. Cares about her customers. Explains time frames and keeps customers informed of progress. She is outstanding. I can’t say enough p Marisol is amazing. Cares about her customers. Explains time frames and keeps customers informed of progress. She is outstanding. I can’t say enough positive things about her Ii have been going to Acura of Pleasanton for 8 years and have been happy except one time when I was taken care of by the service manager. I don’t recall his name. I now make sure I get Marisol every time because I know I will walk out happy More
by DIANE meredith
Employees Worked With
Helder Pereira, Marisol Arvizu
August 29, 2019
Landon Bura 's service is good. Landon Bura 's Service is good, and I am very satisfied with it . My English is not good , but I understand it all. Thank you! Landon Bura 's Service is good, and I am very satisfied with it . My English is not good , but I understand it all. Thank you! More
by MICHELLE.T
Employees Worked With
Landon Bura
August 29, 2019
Very good Gary is the best!! He always goes the extra mile to make customers happy. He goes through what’s needed for the car and will suggest the right things. Gary is the best!! He always goes the extra mile to make customers happy. He goes through what’s needed for the car and will suggest the right things. More
by Santhi
Employees Worked With
Gary Chan
August 28, 2019
Purchased four new tires for my RDX. I like working with the advisor Landon Bura. He's helpful with making decisions on my vehicle. Like requesting for him to help with my vehicle when I like working with the advisor Landon Bura. He's helpful with making decisions on my vehicle. Like requesting for him to help with my vehicle when I take it in. More
by TONI-ROBINSON
Employees Worked With
Landon Bura
