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Acura of Pleasanton

Pleasanton, CA

4.9
1,166 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

September 10, 2019

Well taken care of When ever I came here for service always treated me with the utmost respect always friendly if needed a loaner car was always available thank you More

by BANANAMAN55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Sep 10, 2019 -

Acura of Pleasanton responded

Hello Bananaman55, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! We appreciate allowing teammate Gary Chan to earn your business and be a part of your Acura journey. We sincerely thank you for taking the time to let us know about our positive service experience. If there are ever any inquiry, please let us know. Otherwise, when its time for your next maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 10, 2019

Check car battery Thought my battery was dead and wanted it checked. Joey had it checked Out and it was not completely goner and was re charged. Braking fluid needed c More

by SIMON.DAVID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 12, 2019 -

Acura of Pleasanton responded

Simon.david, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Joey Aria to be a part of your Acura ownership experience. We know bringing one's vehicle in for unexpected repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so and glad that we were able to make the accommodation. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 08, 2019

review of service review we have purchased two vehicles and leased three, all from Robert W at Hendrick-Acura in pleasanton and have been happy with our vehicles every More

by MONICA.ANGELICA83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Whitlow, Peter Han
Sep 10, 2019 -

Acura of Pleasanton responded

Congratulations Monica on your recent new Acura delivery and thank you for sharing of your experience with teammates Robert Whitlow (once again), Peter Han and with our dealership. With so many choices in the market we appreciate allowing Robert and our dealership to be a part of your continued Acura journey and to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 07, 2019

Great service Awesome and friendly staff. My rep, Marisol went extra mile by doing the wash herself as it was closing time. Really appreciate the friendly servi More

by ASHR_PH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 10, 2019 -

Acura of Pleasanton responded

Ashr_ph7, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with teammate Marisol Arvizu while visiting us at Acura of Pleasanton! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 07, 2019

Acura services for safety recall Joey Aria was very courteous and helpful. He provided status update promptly and was pleasant to work with. I'd recommend him to anyone interested in More

by KENTYOO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 10, 2019 -

Acura of Pleasanton responded

Kent Yoo, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to share your recent service visit details with teammate Joey Aria and our dealership. We appreciate the feedback as it helps us to know how we are doing. Whether shopping for your next vehicle or for a safety update, we know having an Acura performing its best and safe is the highest priority for our guests and dealership. We thank you for allowing us to earn your business. We want to be a part of your Acura journey, so please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 07, 2019

Thank You Guys! Great and Easy! This is my second time coming here for the service. Thank you guys for the quick and easy oil change! Special thanks to Geary and to the guy (I don’t More

by VIRTU8ER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze, Gary Chan, Shaun Dortch
Sep 10, 2019 -

Acura of Pleasanton responded

Virtu8er, we are so pleased you enjoyed your visit to Acura of Pleasanton and thank you for your kind review; we are happy to pass along your comments to the service team, Gary, Ashley and Shaun! We know you have options when it comes to maintenance and appreciate choosing our dealership and allowing us a second opportunity to earn your business with your Acura. Your feedback is valuable and will be use to improve our guest experiences. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 06, 2019

Great service advisor! Other than check in wait time experience was overall very positive. Joseph Aria was very knowledgeable and helpful with decisions regarding service op More

by Bskier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 10, 2019 -

Acura of Pleasanton responded

Hello Bskier, we appreciate you taking the time to leave us this feedback. Its valuable to us to know how we are doing in all aspects of our service department. Your comments have been shared with our management for review. When it comes to maintenance or repairs we know our guests have choices. Thank you for allowing teammate Joey Aria and our dealership the opportunity to earn your service business. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 06, 2019

Great customer experience Thank you for the great service! Gary Chan took great care me. I was fully informed at every step and all commitments were fulfilled on time and to More

by Stefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Sep 10, 2019 -

Acura of Pleasanton responded

Hi Stefan, we are very happy to have provided you with such a positive experience! Thank you very much for allowing our dealership and teammate Gary Chan to be a part of your Acura ownership. When it comes to routine maintenance or factory campaigns, our goal to ensure your Acura MDX is performing at its best with the least amount of disruption to your day. We are always more than happy to assist you if anything else comes up. Take care! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 06, 2019

Service Great service experience. A pleasure to work with Acura. We are moving across country so this is the last time for this service center in Pleasanto More

by BARDEN144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell Cash, Joey Aria
Sep 10, 2019 -

Acura of Pleasanton responded

Hello Bskier, we appreciate you taking the time to leave us this feedback. Its valuable to us to know how we are doing in all aspects of our service department. Your comments have been shared with our management for review. When it comes to maintenance or repairs we know our guests have choices. Thank you for allowing teammate Joey Aria and our dealership the opportunity to earn your service business. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 05, 2019

Great service rep. Very friendly service rep. He was very knowledgeable about my car Acura RDX. I bought my car last December and this was my first car service. I had a More

by SAHAMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Sep 06, 2019 -

Acura of Pleasanton responded

Thank you CCHSIN for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with teammate Gary Chan. Your feedback is valuable and has been shared with our management for consideration. If you have further needs or questions, please reach out! We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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