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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
September 12, 2019
Service with a smile I dropped off my car for a 2pm service ...was helped in less than 10 minutes and they had an Uber take me home right away. When I returned to pick up I dropped off my car for a 2pm service ...was helped in less than 10 minutes and they had an Uber take me home right away. When I returned to pick up my car it had been washed and parked right out front. My customer service man Gary was awesome...even found a coupon for a discount. I have been buying and servicing my cars here for over 9 years I highly recommend More
by FLEEBAY
Verified CustomerEmployees Worked With
Gary Chan
September 12, 2019
Online buying Fast and to the point, best experience ever! Stephen was very helpful , knew what he was doing, i spend less than 30 min filling up paper work. Fast and to the point, best experience ever! Stephen was very helpful , knew what he was doing, i spend less than 30 min filling up paper work. More
by XENA2376
Employees Worked With
Stephen Lao
September 12, 2019
Recall notice We certainly liked the convenience of scheduling online. The Pleasanton dealership has great service and pleasant staff that we had the opportunity to We certainly liked the convenience of scheduling online. The Pleasanton dealership has great service and pleasant staff that we had the opportunity to interact with. Thank you. More
by Theresa Healy
Employees Worked With
Marisol Arvizu
September 12, 2019
Excellent customer service Marisol went above and beyond to Arron’s ride back and forth to work, addressed my concerns and informed me a recall I never received any notification Marisol went above and beyond to Arron’s ride back and forth to work, addressed my concerns and informed me a recall I never received any notification from Acura. More
by HISATOMI_2003
Employees Worked With
Marisol Arvizu
September 12, 2019
Great Dealership This is a great dealership. I love all the service team, especially Marisol!!! Everyone goes above and beyond to make sure that you leave the dealer This is a great dealership. I love all the service team, especially Marisol!!! Everyone goes above and beyond to make sure that you leave the dealership with a better understanding of your vehicle, and that you are satisfied! More
by STEPH77446
Employees Worked With
Marisol Arvizu
September 11, 2019
Top notch customer service This service center has consistently provided top notch customer service. Even when understaffed they take the time to explain what work is being done This service center has consistently provided top notch customer service. Even when understaffed they take the time to explain what work is being done and why and to recommend future service needs so that I can plan my budget accordingly. I live in Oakland and drive here as my regular service center because of the customer service and excellent work by their technicians. More
by JOSH.BLISSETT
Employees Worked With
Landon Bura, Marisol Arvizu, Shaun Dortch, Joey Aria
September 11, 2019
Great experience Leased my second Acura here (with the help of her Cartelligent). Super easy to work with and got a fabulous deal. Stephen Lao was a pleasure to work Leased my second Acura here (with the help of her Cartelligent). Super easy to work with and got a fabulous deal. Stephen Lao was a pleasure to work with and even went the extra mile helping me move car seats between vehicles. More
by FIONADOYLE
Employees Worked With
Stephen Lao
September 11, 2019
Quick, thorough Thank you for getting this started right when I arrived and for reviewing the results before giving me the paperwork. I appreciate your thoroughness Thank you for getting this started right when I arrived and for reviewing the results before giving me the paperwork. I appreciate your thoroughness and responsiveness. More
by KLMO
Employees Worked With
Gary Chan
September 11, 2019
I had a good experience The service team has consistent been courteous and friendly giving the feeling that customer service is their first priority. I get this feeling from The service team has consistent been courteous and friendly giving the feeling that customer service is their first priority. I get this feeling from Acura of Pleasanton’s service staff a lot . More
by HMINOUI
Employees Worked With
Gary Chan, Marisol Arvizu
September 10, 2019
Very good experience Joey was very polite and professional, and he provided a detail list of future services recommended for our car. I liked the shuttle service (lyft) a Joey was very polite and professional, and he provided a detail list of future services recommended for our car. I liked the shuttle service (lyft) as well. Recall repair service was done on time. More
by SMETHI
Employees Worked With
Joey Aria
