Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,180 reviews
October 01, 2019
Acura MDX 2016 Excellent service for the past several years on my Acura 2006 MDX. Recommend service that are required. Kept the car running in excellent condition. K Excellent service for the past several years on my Acura 2006 MDX. Recommend service that are required. Kept the car running in excellent condition. Keep up the good work. More
by ASHKAR_RAMESH
Verified CustomerEmployees Worked With
Michael Capas, Ashley Fritze
October 01, 2019
Best Service Advisor Ever! Marisol is always a pleasure to work with. She’s a true professional and always friendly no matter how busy she is. She’s the reason I take my Acura Marisol is always a pleasure to work with. She’s a true professional and always friendly no matter how busy she is. She’s the reason I take my Acura to service at the Pleasanton location. More
by DEIDRE0
Employees Worked With
Marisol Arvizu
September 29, 2019
Outstanding. Can’t have enough words Ashley was simply outstanding. I have never experienced just a great service at any dealership! She went above and beyond to make sure all the service Ashley was simply outstanding. I have never experienced just a great service at any dealership! She went above and beyond to make sure all the services were performed! She personally even washed my Car! Thank You Ashley! More
by hitenkapadia
Employees Worked With
Ashley Fritze
September 29, 2019
Great Service! The service reps I dealt with at the center weren’t Very professional with Excellent customer service. My car was serviced within the allotted time. T The service reps I dealt with at the center weren’t Very professional with Excellent customer service. My car was serviced within the allotted time. The waiting room area had complimentary coffee and snacks. More
by MOHKAM
Employees Worked With
Marisol Arvizu
September 28, 2019
Marisol is wonderful The title says it all....great customer service and attention to detail...Marisol is absolutely terrific....they went out of the way to accommodate my The title says it all....great customer service and attention to detail...Marisol is absolutely terrific....they went out of the way to accommodate my every request.... More
by PHILIP_BLANK
Employees Worked With
Marisol Arvizu
September 28, 2019
Five stars The service consultant gave very detail descriptions for this service, and gave the best recommendations. I only wait 75 minutes for this service, al The service consultant gave very detail descriptions for this service, and gave the best recommendations. I only wait 75 minutes for this service, all set and very satisfying this kind of service. More
by TIMC5
Employees Worked With
Gary Chan
September 28, 2019
maintenance Gary is always very helpful, reliable, informative and consistent with his customer care service. I am always very pleased with the service he provid Gary is always very helpful, reliable, informative and consistent with his customer care service. I am always very pleased with the service he provides. I have had other service reps and am also very pleased with the service provided. More
by AYCHUONG
Employees Worked With
Ashley Fritze, Gary Chan
September 27, 2019
Average First , the waiting time I was promised was 90 minutes , if I am not mistaken , in reality - I left the facility around 1:00 - so wasted a lot of First , the waiting time I was promised was 90 minutes , if I am not mistaken , in reality - I left the facility around 1:00 - so wasted a lot of my time .. When I went home i’ve noticed that my car’s a dash camera was disconnected - I did not requested that ! If somebody was going to do this - they should ask me first ! I was there the whole time . More
by OLYA_WA
Employees Worked With
Shaun Dortch
September 27, 2019
Recall handled efficiently and courteously. I appreciated Shaun's service and manner. He kept me apprised of progress on my vehicle and got me on my way as soon as possible. I also received a I appreciated Shaun's service and manner. He kept me apprised of progress on my vehicle and got me on my way as soon as possible. I also received a phone call from my mechanic to discuss an issue that cropped up during my service. He did a great job consulting with me and handling the situation effectively and efficiently. Thank you! More
by mfquinn51
Employees Worked With
Shaun Dortch
September 27, 2019
Oil change left mirror issue adjustment service was exceptional from the person who checked me in to the other three employees I had conversation with. Employee who finalized document Very k service was exceptional from the person who checked me in to the other three employees I had conversation with. Employee who finalized document Very knowledgeable. More
by VNAV1953
Employees Worked With
Didn’t get the other thre employees names. They were all awesome. , Shaun Dortch
