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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
September 28, 2019
Five stars The service consultant gave very detail descriptions for this service, and gave the best recommendations. I only wait 75 minutes for this service, al The service consultant gave very detail descriptions for this service, and gave the best recommendations. I only wait 75 minutes for this service, all set and very satisfying this kind of service. More
by TIMC5
Verified CustomerEmployees Worked With
Gary Chan
September 28, 2019
maintenance Gary is always very helpful, reliable, informative and consistent with his customer care service. I am always very pleased with the service he provid Gary is always very helpful, reliable, informative and consistent with his customer care service. I am always very pleased with the service he provides. I have had other service reps and am also very pleased with the service provided. More
by AYCHUONG
Employees Worked With
Ashley Fritze, Gary Chan
September 28, 2019
Marisol is wonderful The title says it all....great customer service and attention to detail...Marisol is absolutely terrific....they went out of the way to accommodate my The title says it all....great customer service and attention to detail...Marisol is absolutely terrific....they went out of the way to accommodate my every request.... More
by PHILIP_BLANK
Employees Worked With
Marisol Arvizu
September 27, 2019
B 1-2 Excellent service. This is my second Accura that I’ve been having serviced at Accura of Pleasanton. I’ve worked with Marisol for ten years now and she Excellent service. This is my second Accura that I’ve been having serviced at Accura of Pleasanton. I’ve worked with Marisol for ten years now and she is always wonderful to work with. She knows her job very well, she always makes sure I get the best service on my vehicle. More
by rpcosta1
Employees Worked With
Marisol Arvizu
September 27, 2019
Average First , the waiting time I was promised was 90 minutes , if I am not mistaken , in reality - I left the facility around 1:00 - so wasted a lot of First , the waiting time I was promised was 90 minutes , if I am not mistaken , in reality - I left the facility around 1:00 - so wasted a lot of my time .. When I went home i’ve noticed that my car’s a dash camera was disconnected - I did not requested that ! If somebody was going to do this - they should ask me first ! I was there the whole time . More
by OLYA_WA
Employees Worked With
Shaun Dortch
September 27, 2019
Recall handled efficiently and courteously. I appreciated Shaun's service and manner. He kept me apprised of progress on my vehicle and got me on my way as soon as possible. I also received a I appreciated Shaun's service and manner. He kept me apprised of progress on my vehicle and got me on my way as soon as possible. I also received a phone call from my mechanic to discuss an issue that cropped up during my service. He did a great job consulting with me and handling the situation effectively and efficiently. Thank you! More
by mfquinn51
Employees Worked With
Shaun Dortch
September 27, 2019
Oil change left mirror issue adjustment service was exceptional from the person who checked me in to the other three employees I had conversation with. Employee who finalized document Very k service was exceptional from the person who checked me in to the other three employees I had conversation with. Employee who finalized document Very knowledgeable. More
by VNAV1953
Employees Worked With
Didn’t get the other thre employees names. They were all awesome. , Shaun Dortch
September 25, 2019
Ashley was great! Ashley helped me promptly when I brought in my car for service. While picking it up she was on he lunch break, but came back as soon as I reached the Ashley helped me promptly when I brought in my car for service. While picking it up she was on he lunch break, but came back as soon as I reached the dealership. She closed out the paperwork quickly and helped me with an estimate I requested for future service. Would definitely recommend this dealership for their friendly and professional service More
by SHOME5
Employees Worked With
Ashley Fritze
September 24, 2019
Excellent service I always receive excellent service. I feel I can trust this dealership - I hear horror stories from other places my family and friends have used. I I always receive excellent service. I feel I can trust this dealership - I hear horror stories from other places my family and friends have used. I am thankful to have found a place that takes great care of my car and I have the peace of mind that I am not being taken advantage of. More
by MICHNMICHK
Employees Worked With
Shaun Dortch
September 22, 2019
Return Visit Waited two hours for scheduled appointment to replace door lock actuator. Uber was down so service center not able to provide shuttle to nearby shopp Waited two hours for scheduled appointment to replace door lock actuator. Uber was down so service center not able to provide shuttle to nearby shopping center. However, Service rep Gary was great to work with. Then had to return again to service center today after my passenger was not able to open his door to exit the vehicle last night. Apparently, a clip was not attached to a cable at the time of repair. More
by DEETSCHATZINGER
Employees Worked With
Gary Chan
