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Acura of Pleasanton
Pleasanton, CA
1,180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,180 reviews
October 08, 2019
Gary Chan was great Gary went it off his way to make this great customer experience. He personally drove our cars over to be washed. Pricing, even with coupons, was a Gary went it off his way to make this great customer experience. He personally drove our cars over to be washed. Pricing, even with coupons, was a little high but ok. More
by DE
Verified CustomerEmployees Worked With
Gary Chan
October 08, 2019
Replaced a front headlight bulb and a switch Gary is a very friendly, good service advisor, good follow through and he kept me updated on the work activity. I am happy with the service quality Gary is a very friendly, good service advisor, good follow through and he kept me updated on the work activity. I am happy with the service quality on my MDX. More
by DHONG
Employees Worked With
Gary Chan
October 08, 2019
Excellent Service, Honest, No Upsale Serviced vehicle. Very nice service manager. Honest. No trying to sell me anything I didn’t really need. And as a special courtesy, he washed my ca Serviced vehicle. Very nice service manager. Honest. No trying to sell me anything I didn’t really need. And as a special courtesy, he washed my car too! Thank you Acura Pleasanton. Always a good experience. More
by PACREIGHTON
Employees Worked With
Gary Chan
October 06, 2019
Servicing for my acura rdx Awesome customer experience, shaun was very friendly, patiently called several times when i missed the call or it keeps disconnecting due to network Awesome customer experience, shaun was very friendly, patiently called several times when i missed the call or it keeps disconnecting due to network issues to explain estimates, receive consent. During pick up i called at 6:02 when showroom closed at 6 already unknowingly, still shaun waited 30 min, booked my ride to reach there, handed over car same day Gave good discount , good advise and explained each repair details, free car wash, etc More
by CHANDASHASHIDEEP
Employees Worked With
Shaun Dortch
October 06, 2019
Excellent services This is trustable, honest car service I went there for almost 20 years. This time I met Gary, he provided excellent service by explaining all details This is trustable, honest car service I went there for almost 20 years. This time I met Gary, he provided excellent service by explaining all details about my car’s current condition and suggested future necessary maintenance. I really appreciate his advice, and will have future maintenance to be done there. More
by MINDYLE
Employees Worked With
Gary Chan
October 06, 2019
Great Customer Service My service rep, Gary, did an outstanding job in his flexibility as I had a tight turn around. He made sure the technicians had my car ready and re-bo My service rep, Gary, did an outstanding job in his flexibility as I had a tight turn around. He made sure the technicians had my car ready and re-booked me next Saturday to return for some re-call work. Thanks to Gary. More
by GOLFER1178
Employees Worked With
Gary Chan
October 04, 2019
It was good! Landon, as always took good care of me. I don’t have any complaints. I did not have to wait for too long and everything went well! Landon, as always took good care of me. I don’t have any complaints. I did not have to wait for too long and everything went well! More
by YURIYUKR@HOTMAIL.COM
Employees Worked With
Landon Bura
October 04, 2019
Excellent Service I hardly ever write a review for anyone but I sincerely felt this was deserving. Marisol focused on me as a customer and I felt she went above and b I hardly ever write a review for anyone but I sincerely felt this was deserving. Marisol focused on me as a customer and I felt she went above and beyond to try and address my issues. Hard to find this level of service nowadays.. She’s one of the reasons why I come back to Acura of Pleasanton. More
by MDX Driver
Employees Worked With
Marisol Arvizu
October 03, 2019
Extraordinary service The staff at Acura Pleasanton provides an outstanding service, from the moment you get greeted by the attendant to the moment you go pick up your car The staff at Acura Pleasanton provides an outstanding service, from the moment you get greeted by the attendant to the moment you go pick up your car when is ready. My attendant's name is Ashley, she went above and beyond to make sure I had my car maintenance needs met. Great professionalism. More
by FORTUNATO.KELVIN
Employees Worked With
Ashley Fritze
October 01, 2019
Excellent service Although the waiting area is small and not so pleasant, I didn’t have to wait long before Gary Chan took me to his desk. He was extremely friendly an Although the waiting area is small and not so pleasant, I didn’t have to wait long before Gary Chan took me to his desk. He was extremely friendly and knowledgeable, answered all my questions and concerns about the car, and explained everything that will be done to my car at the service clearly. When he realized I needed a ride back to the dealership, he arranged Lyft for me. Because it was my first time ever using lyft, he went through the procedures step by step with me so I knew exactly what to expect. He was busy yet he took his time and I appreciated it so much. When I got my car back, it was sparkling clean. Overall it was an excellent experience. More
by YIMINGCH
Employees Worked With
Gary Chan
