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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
October 12, 2019
MDX Door Locks Replacement As has been the case for nearly 15 years, the Acura Service Department has been exceptional!! I will definitely continue to bring my MDX (no longer ha As has been the case for nearly 15 years, the Acura Service Department has been exceptional!! I will definitely continue to bring my MDX (no longer have TL, but purchased Lexus from next door). More
by SONISPEED18
Verified CustomerEmployees Worked With
Marisol Arvizu
October 11, 2019
Oil change The service was excellent. I trust Marisol with all my car needs. The greeting once I come into the driveway makes me feel important customer The service was excellent. I trust Marisol with all my car needs. The greeting once I come into the driveway makes me feel important customer More
by MRS_AQUINTANA
Employees Worked With
Marisol Arvizu
October 11, 2019
Great service Gary was attentive and great to deal with. He understood the issues of the car and kept me up to date as I was waiting. Gary was attentive and great to deal with. He understood the issues of the car and kept me up to date as I was waiting. More
by WING.H.WOO
Employees Worked With
Gary Chan
October 10, 2019
Matched competitors offer We chose to purchase from Pleasanton Acura so we could work with Shahab. He was so kind, patient and personable. He made the car buying experience (wh We chose to purchase from Pleasanton Acura so we could work with Shahab. He was so kind, patient and personable. He made the car buying experience (which can be stressful) fun and exciting. No games either, he was a great communicator with full transparency. We had a very aggressively low offer from another Acura dealer and Pleasanton Acura matched the offer and threw in a little something extra. We would highly recommend buying through them. And Please make sure to ask for Shahab, he is an amazing person. More
by ashtex12
Employees Worked With
Shahab Alizadeh, Shahab Alizadeh
October 08, 2019
Polite and efficient service The team at Acura is extremely efficient, and obviously cares about their customers time. Shaun got me checked in promptly without skipping over any o The team at Acura is extremely efficient, and obviously cares about their customers time. Shaun got me checked in promptly without skipping over any of the important details. When the Lyft ride they organized did not arrive at the agreed time, the team quickly arranged another ride for me and apologized for the inconvenience. Great customer service! More
by MORTONI22
Employees Worked With
Shaun Dortch
October 08, 2019
Gary Chan was great Gary went it off his way to make this great customer experience. He personally drove our cars over to be washed. Pricing, even with coupons, was a Gary went it off his way to make this great customer experience. He personally drove our cars over to be washed. Pricing, even with coupons, was a little high but ok. More
by DE
Employees Worked With
Gary Chan
October 08, 2019
Replaced a front headlight bulb and a switch Gary is a very friendly, good service advisor, good follow through and he kept me updated on the work activity. I am happy with the service quality Gary is a very friendly, good service advisor, good follow through and he kept me updated on the work activity. I am happy with the service quality on my MDX. More
by DHONG
Employees Worked With
Gary Chan
October 08, 2019
Excellent Service, Honest, No Upsale Serviced vehicle. Very nice service manager. Honest. No trying to sell me anything I didn’t really need. And as a special courtesy, he washed my ca Serviced vehicle. Very nice service manager. Honest. No trying to sell me anything I didn’t really need. And as a special courtesy, he washed my car too! Thank you Acura Pleasanton. Always a good experience. More
by PACREIGHTON
Employees Worked With
Gary Chan
October 08, 2019
Consistent High Quality I come to this service center for all work on my MDX. My experience has always been positive. I was not expecting the quality follow through with the I come to this service center for all work on my MDX. My experience has always been positive. I was not expecting the quality follow through with the information on a new vehicle but Xavier was able to quickly check and get back to me with the information. More
by MARK
Employees Worked With
Gary Chan, Xaviaer DuRousseau
October 06, 2019
Servicing for my acura rdx Awesome customer experience, shaun was very friendly, patiently called several times when i missed the call or it keeps disconnecting due to network Awesome customer experience, shaun was very friendly, patiently called several times when i missed the call or it keeps disconnecting due to network issues to explain estimates, receive consent. During pick up i called at 6:02 when showroom closed at 6 already unknowingly, still shaun waited 30 min, booked my ride to reach there, handed over car same day Gave good discount , good advise and explained each repair details, free car wash, etc More
by CHANDASHASHIDEEP
Employees Worked With
Shaun Dortch
