Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,180 reviews
October 28, 2019
Consistently excellent service Have been taking my beloved 2008 MDX here for service for 11 years, and the service has always been consistently above par. The customer service perso Have been taking my beloved 2008 MDX here for service for 11 years, and the service has always been consistently above par. The customer service personnel are friendly, helpful and professional. The service techs and the parts department folks really know what they’re doing.They’ve always been great about giving me a ride to/from work, or a loaner vehicle if needed. All of this is why I’ve been a loyal customer all these years. More
by Maddox2008
Verified CustomerEmployees Worked With
Gary Chan, Marisol Arvizu, Shaun Dortch, Mitchell Cash, Mark McGowin
October 27, 2019
Service at Acura Pleassanton I arrived at 8:20am for my 8:30am appointment on Saturday, October 26. Shaun Dortch customer service was excellent! He answered my questions on the pa I arrived at 8:20am for my 8:30am appointment on Saturday, October 26. Shaun Dortch customer service was excellent! He answered my questions on the past services performed on my 2002 MDX, and also recommended to change the break pads, and replace transmission fluid. He also ordered hoses for the power steering which is leaking so I could bring my car for service on Friday, November 8. Shaun, thank you for the excellent service!!!!! Fariborz Heydari More
by Service at Acura of Pleassanton
Employees Worked With
Shaun Dortch
October 27, 2019
Service Always very friendly, helpful staff. Nice waiting area. I travel to this dealership instead of going to closer dealers, because of the great service e Always very friendly, helpful staff. Nice waiting area. I travel to this dealership instead of going to closer dealers, because of the great service every time More
by RHONDA_CHOCOLATE
Employees Worked With
Landon Bura
October 27, 2019
Great service No waiting time, quick check in, promptly updated over the phone, good waiting room facilities, the car is cleaned and vacuumed after service. Overall No waiting time, quick check in, promptly updated over the phone, good waiting room facilities, the car is cleaned and vacuumed after service. Overall it is a great service. More
by MSHAMET
Employees Worked With
Landon Bura
October 27, 2019
Excellent Everything was done in timely manner. The cost was expected and finish within time frame. I would certainly recommend Gary for next service. Thank Everything was done in timely manner. The cost was expected and finish within time frame. I would certainly recommend Gary for next service. Thank you More
by PSUWCC112
Employees Worked With
Gary Chan
October 26, 2019
Excellent professional Very good experience z........ first time at this location.Time safer and move in. The recall effort was painless and made it easy to do business at t Very good experience z........ first time at this location.Time safer and move in. The recall effort was painless and made it easy to do business at this dealership. More
by Manish
Employees Worked With
Gary Chan
October 26, 2019
Sales Professional: I was very pleased with the professional approach by all, especially Helder Pereira. Customer service came first and all questions answered in a frien I was very pleased with the professional approach by all, especially Helder Pereira. Customer service came first and all questions answered in a friendly and professional.manner. This is the reason for my purchase. More
by BUCKLEY3338
Employees Worked With
Young lady who took me through the workings of the controls, etc., Helder Pereira, Sam Alroubai
October 25, 2019
Battery replacement Very flexible appointment scheduling. Super fast service. Nice interior and friendly staff. This is my second interaction and don’t see any reasons no Very flexible appointment scheduling. Super fast service. Nice interior and friendly staff. This is my second interaction and don’t see any reasons no to come next year More
by Alex
Employees Worked With
Shaun Dortch
October 25, 2019
Average Waited more than 90 mins. Explain the problem and the solution is okay.need to improve the time of the service.thats it. Everything else is okay. Waited more than 90 mins. Explain the problem and the solution is okay.need to improve the time of the service.thats it. Everything else is okay. More
by GADDENC
Employees Worked With
Ashley Fritze
October 25, 2019
friendly, attentive Explained what the service look like. Very friendly environment. Took care of customers. Arranged rides promptly. Knowledgeable about the service item Explained what the service look like. Very friendly environment. Took care of customers. Arranged rides promptly. Knowledgeable about the service items. Made sure customer feels comfortable. More
by YMYSUN
Employees Worked With
Marisol Arvizu
