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Acura of Pleasanton

Pleasanton, CA

4.9
1,166 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

October 24, 2019

Fast and Friendly I was greeted timely upon arrival, drop off was easy and Shaun was super friendly. Service was also completed when expected. Really happy with the se More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Oct 24, 2019 -

Acura of Pleasanton responded

Hello Happy Customer, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us another opportunity to earn your business with your Acura. Your feedback is valuable and we appreciate allowing teammate Shaun Dortch be a part of your service visit. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 24, 2019

Service Excellent service and great follow up. I’ve always been happy with the service and bring all our cars to this dealership. Marisol has been awesome a More

by SLYKMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 24, 2019 -

Acura of Pleasanton responded

Hello SLYKMY, we strive for 100% satisfaction, and it is great to see you had such a positive experience during your recent visit. We appreciate allowing teammate Marisol Arvizu to be a part of your family's Acura journey. Our goal is to provide the best possible service while ensuring all our guests have a safe and reliable vehicle. We hope to be of service to your family again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 24, 2019

Fantastic service and wonderful people Our vehicle was serviced in a timely manner and they went above and beyond inspecting all the systems and making sure everything was done on time and More

by MMBORDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Bordenave, Marisol Arvizu
Oct 24, 2019 -

Acura of Pleasanton responded

Thank you MMBORDO for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing service consultant, Marisol Arvizu and service rep, Andy Bordenave to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 24, 2019

Great experience Victor was a pleasure to work with on the deal. Beat the other Acura dealers hands down. Truly a great buying experience. Had a scratch on the win More

by NGUTIERREZ8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Banales, Gabriel Gonzalez, Michael Capas
Oct 24, 2019 -

Acura of Pleasanton responded

Congratulations Mr. Gutierrez on your recent new Acura purchase and thank you for sharing of your experience with teammates Victor Banalez, Gabriel Gonzalez in sales and Michael Capas in service during your visit at our dealership. There are so many choices in the marketplace we appreciate allowing us to earn your business. We know shopping for a car these days can be an non-personal experience but our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we deliver. Until your next visit to replace the windshield, please feel free to let us know if there are ever any questions about your new TLX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 24, 2019

A1 maintenances & tail light recall Services completed on-time and service advisor is excellent and professionalism. No issue to set up the appointment. The waiting area coffee machine More

by CALGEE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Robert Whitlow, Gary Chan
Oct 24, 2019 -

Acura of Pleasanton responded

Thank you CALGEE for sharing of your Acura service experience with our dealership. We appreciate allowing us an opportunity to serve you during your visit with teammate Gary Chan. Our dealership is committed to be a part of your ownership experience and we want all our guests to have an outstanding visit but it appears that we may not have met that goal during your recent visit. We apologize for any inconvenience that the coffee machine may have caused. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not know about your service experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Your feedback has been shared with our management and will be used to review what may have caused the problem to avoid any down time in the future. In the meantime if you are in the area, please feel free to stop by anytime for some coffee! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 23, 2019

Smooth process Helder made the experience very easy and efficient way. Lynn was excellent in explaining the financial side of the transaction. Robert helped set the More

by RRITTER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Robert Whitlow, Lynn Tiret
Oct 23, 2019 -

Acura of Pleasanton responded

Congratulations Mr. Ritter on your new Acura and thank you for sharing of your experience with teammates Helder Pereira, Robert Whitlow and Lynn Tiret during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new MDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 23, 2019

Owner Thêre is good service,a good saleman (Stephen Lao), as he helped me moved my items from my previous car to my new one. Thêre is also a clean restroom, More

by JDCHIEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Oct 28, 2019 -

Acura of Pleasanton responded

Hello Ms Chiem, we're happy you found our dealership to be so supportive while shopping with us. Earning your business is important but it is also a top priority to earn your confidence that we will provide the best possible Acura experience. Shopping or leasing for a new vehicle is a huge life event and we appreciate allowing teammate Stephen Lao another opportunity to be a part of it. Your review means so much to us and we're so happy to have read it. Congratulations on your Acura and thank you again for taking the time to let the world know about your positive experience. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. However Acura may not know about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks, they want to know how we did too! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 22, 2019

Professional and relaxing atmosphere at Pleasanton Acura Usually car buying is such a headache but if you are wanting a relaxing environment with professional service and attention to detail visit Pleasanton More

by mecallejas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xaviaer DuRousseau
Oct 22, 2019 -

Acura of Pleasanton responded

Hello Mr. Callejas, we're happy you found our team to be so supportive while shopping with us. Earning business is important but it is also our top priority to earn our guest's confidence that we can provide the best possible Acura experience. Shopping or leasing for a new or pre-owned vehicle is a huge life event and we appreciate allowing teammate Xaviaer DeRousseau the opportunity to be a part of it. Your review means so much to us and we're so happy to have read it. Congratulations on your Acura and thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 22, 2019

Survey Very timely assisted with lfyt. Followed up when car was ready. Regular customer and Ashley was great. Thank you for assisting to get my car up to More

by TBASEY24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Oct 22, 2019 -

Acura of Pleasanton responded

Hello TBasey, we're so glad that we were able to provide a smooth service experience that met your expectations! Thank you for letting us know about your experience with Ashley Fritze and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura running at its best. Your feedback is valuable, and we are happy that we could be a part of your family's Acuras journey for so many years! As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 21, 2019

Service Great job in customer service by Marisol Arvisu She demonstrated good follow-up with completion and additional work performed. She responded timely More

by MYANKOWSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 21, 2019 -

Acura of Pleasanton responded

Myankowski, we're so glad that we were able to go above and beyond your expectations! Thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Your feedback is valuable and is important for us to know how our guests feel about our dealership. We appreciate allowing teammate Marisol Arvizu be a part of your service visit. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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