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Acura of Pleasanton
Pleasanton, CA
1,180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 07, 2019
Above and beyond service Gary took the time to assist during the lunch hour. There was some confusion on appt or part. But he made sure it was resolved in a timely manner,know Gary took the time to assist during the lunch hour. There was some confusion on appt or part. But he made sure it was resolved in a timely manner,knowing i traveled long distance. Great service!! More
by B.reynoso
Verified CustomerEmployees Worked With
Gary Chan
November 07, 2019
SERVICE EXCELLENT CUSTOMER SERVICE, STEVE was personable, knowledgeable, with a great personality. ALL THE PEOPLE IN THE SERVICE DEPARTMENT HELP EACH OTHER, EXCELLENT CUSTOMER SERVICE, STEVE was personable, knowledgeable, with a great personality. ALL THE PEOPLE IN THE SERVICE DEPARTMENT HELP EACH OTHER, are VERY TEAM ORIENTED. THANK YOU ACURA for all the years that our family has been coming there. To be exact twenty-seven years, since 1992, when we purchased our first new car, our ACURA VIGOR. We still drive it along with our 2017 ACURA RDZ. THANKS TO ALL, ESPECIALLY MARISOL. EVERYONE have a SAFE and BLESSED HOLIDAY SEASON. More
by ITSONLYNATURAL1
Employees Worked With
Helder Pereira, Stephen Lao, Michael Capas, Marisol Arvizu, Shaun Dortch
November 07, 2019
Recall notice Marisol is the best! She has been my service advisor for 15+ years and she always gets it right. She should be promoted to general manager. Marisol is the best! She has been my service advisor for 15+ years and she always gets it right. She should be promoted to general manager. More
by RON85
Employees Worked With
Marisol Arvizu
November 06, 2019
One Stop Shop Acura of Pleasanton service department has always treated me kindly. They perform a multi-point inspection of the car, rotated tires, change your oil Acura of Pleasanton service department has always treated me kindly. They perform a multi-point inspection of the car, rotated tires, change your oil and filter, and even hand you a report card at the end of how much tread is on the tires, brake wear, wiper blades, air filter, etc. I usually wait while my service is being performed in their service lounge where I can get some work done and enjoy a snack and a drink. Great service and friendly people...yes please! More
by TEACHNKIDS2002
Employees Worked With
Shaun Dortch
November 06, 2019
Great Good. Hope the coffee can improved, the latte tasted awful. Otherwise it’s a good experience. I love you provide the drop pick service! Thanks. Good. Hope the coffee can improved, the latte tasted awful. Otherwise it’s a good experience. I love you provide the drop pick service! Thanks. More
by Rach
Employees Worked With
Marisol Arvizu
November 05, 2019
Excellent Landon Why is it so difficult to provide feedback This form and asking for so much is too much I suggest you change your feedback form so I don’t waste Why is it so difficult to provide feedback This form and asking for so much is too much I suggest you change your feedback form so I don’t waste so much time typing Landon and other folks are great I’m service But Landon is my favorite and he goes beyond in providing comfort and service Best enployee More
by Sandeep Dhall
Employees Worked With
Landon Bura
November 05, 2019
Great service I met a friendly advisor (Landon Bura) during my visit and he told me my service would take about 90 minutes to complete. To my surprise, it only took I met a friendly advisor (Landon Bura) during my visit and he told me my service would take about 90 minutes to complete. To my surprise, it only took about 45 minutes for y service. More
by W_SHIEH
Employees Worked With
Landon Bura
November 05, 2019
Acura Service experience Shaun provided great services and clearly explained all of my questions. It is also effective, convenience and nice Acura service center. I will rec Shaun provided great services and clearly explained all of my questions. It is also effective, convenience and nice Acura service center. I will recommend my friends to use Acura service in Pleasanton. More
by PS
Employees Worked With
Shaun Dortch
November 05, 2019
Excellent! My car is from this dealership back in 2010. All service has been done here and have worked with Marisol from the beginning. She does an excellent job My car is from this dealership back in 2010. All service has been done here and have worked with Marisol from the beginning. She does an excellent job and always finds the best solution. More
by MICHAEL.J.COLLINS
Employees Worked With
Marisol Arvizu
November 04, 2019
Trust in your work My service advisor Gary Chan is always helpful, knowledgeable, and friendly every time that I see him at your dealership. He takes the extra time and My service advisor Gary Chan is always helpful, knowledgeable, and friendly every time that I see him at your dealership. He takes the extra time and effort to ensure customer satisfaction. I like how you offer transportation options while my car is being serviced. I appreciate the nice waiting area. I miss the complimentary car wash. Overall, I'm satisfied with my experience at your service department. More
by JANETMYEE
Employees Worked With
Gary Chan
