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Acura of Pleasanton
Pleasanton, CA
1,168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,168 reviews
November 03, 2019
A123 Service Ashley, my service advisor was great! Explained all, courteous, professional. She went out of her busy day to accommodate my requests. Customer Ser Ashley, my service advisor was great! Explained all, courteous, professional. She went out of her busy day to accommodate my requests. Customer Service great! Facility was neat and clean. More
by THESHOES4ME
Verified CustomerEmployees Worked With
Young man who signed me in when I first arrived (didn’t get. his name) Was friendly and helpful., Ashley Fritze
November 03, 2019
They always eventually get it right Came in for some previously identified repairs. Turns out what got “fixed” wasn’t actually the issue. They’ll eat the cost of the parts this time and Came in for some previously identified repairs. Turns out what got “fixed” wasn’t actually the issue. They’ll eat the cost of the parts this time and deduct it from the actual repairs. Slipped up this time around, but are working to make it right. Generally always get great service here. More
by JOSH.BLISSETT
Employees Worked With
Marisol Arvizu
November 02, 2019
Service Marisol took good care of me! Lyft service was appreciated. I live in Santa Clara but this is where I will have my car serviced. Marisol took good care of me! Lyft service was appreciated. I live in Santa Clara but this is where I will have my car serviced. More
by Grace
Employees Worked With
Marisol Arvizu
November 02, 2019
Third car from this dealership - first used experience I had spoken with Marisol (in Service) over the last few years when we brought our previous Acura (RL 3.5) in for service at this dealership. She pret I had spoken with Marisol (in Service) over the last few years when we brought our previous Acura (RL 3.5) in for service at this dealership. She pretty much kept us abreast of the models that matched our preferences. We had searched Consumer Reports and the internet, compared models and pulled up locations of cars in our vicinity. We visited dealerships since we wanted the Certified Pre-Owned warranty. Several dealerships had cars that were a good match for what we wanted in age, mileage and options. Robert Whitlow at Pleasanton Acura went out of his way to take care of us. Not only discussing and explaining options but also coming in on his days off to be there for us after the power went down and closed the dealership for a day and a half. Robert and Sam worked together to get us the car we wanted at a price we could live with. Sam found ways not only to lower the final price of the car but even managed to find us a lower interest rate than our own Credit Union. When it came to signing, Justin went over the contact with us line by line, making sure everything was clear. Then instead of just handing us a stack of paper, he gave us the option of having our copy of the contracts on a flash drive. After signing, Robert was back again (on another day off) to give us a training session on our new electronic marvel! Oh, and yes, we love the car we bought. We are totally happy with Pleasanton Acura and it’s top notch people and service. More
by GHMACLEISH
Employees Worked With
Sam Alroubai, Robert Whitlow, Peter Han, Justin Hernandez, Marisol Arvizu
November 02, 2019
My A-1 SERVICE and Problem With Drivers Seat Shaun as my Service Advisor is AWESOME! He is very caring and detailed. Great personality even if he was feeling a bit under the weather. I still w Shaun as my Service Advisor is AWESOME! He is very caring and detailed. Great personality even if he was feeling a bit under the weather. I still wish the warnings I have been receiving since the car was 6 months old could be diagnosed and repaired. I purchased the car brand new from this dealership and use this location for my maintenance needs. More
by PHayashi
Employees Worked With
Shaun Dortch
November 02, 2019
Great experience Like working with stephen lao. He is very helpful and honest. He is also very dedicated . He shows up on his off days. I was late for one hour. He did Like working with stephen lao. He is very helpful and honest. He is also very dedicated . He shows up on his off days. I was late for one hour. He did not have any problem with that. More
by NSADEGHI
Employees Worked With
Stephen Lao
November 02, 2019
Veteran friendly They provide fair pricing and accurate and thorough services. They even installed air and cabin filters I provided. The shuttle service with Lyft wa They provide fair pricing and accurate and thorough services. They even installed air and cabin filters I provided. The shuttle service with Lyft was a plus. More
by Josh
Employees Worked With
Landon Bura
November 02, 2019
No hassle negotiation Stephen was quick in responding to emails. His offer price was aggressive and below other dealers. He made sure he will do anything to make sure the Stephen was quick in responding to emails. His offer price was aggressive and below other dealers. He made sure he will do anything to make sure the deal get closed. More
by dthai13
Employees Worked With
Stephen Lao
November 01, 2019
Great Customer Experience Gary Chan provided friendly and efficient service above and beyond what I would consider a regular customer experience. He deserves a raise for being Gary Chan provided friendly and efficient service above and beyond what I would consider a regular customer experience. He deserves a raise for being a Rock Star! More
by Rese257
Employees Worked With
Gary Chan
November 01, 2019
Oil Change and Detail Service Very customer focused. Quick drop off and pick up. Excellent workmanship. Very good pricing. Great loaner car. Overall great experience. I highly reco Very customer focused. Quick drop off and pick up. Excellent workmanship. Very good pricing. Great loaner car. Overall great experience. I highly recommend Acura of Pleasanton. More
by CARLSPECK
Employees Worked With
Gary Chan
