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Acura of Pleasanton
Pleasanton, CA
1,180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,180 reviews
November 09, 2019
Great and efficient service My service advisor, Gary, is amazing! He believes in following up with customers and does so promptly. I didn’t have to call to inquire about the stat My service advisor, Gary, is amazing! He believes in following up with customers and does so promptly. I didn’t have to call to inquire about the status of my vehicle. When I arrived to pick up my car, there was only a brief wait. The car was ready but had gotten a little dirty. They washed my car free of charge and without me asking. I was greeted by multiple people during my visit. It’s a warm, pleasant environment. I am so happy I switched from Dublin Toyota to Acura of Pleasanton!! More
by NJW
Verified CustomerEmployees Worked With
Gary Chan
November 08, 2019
Always a great experience! We have purchased and leased several vehicles from Robert Whitlow at Acura of Pleasanton. It is always a great experience and service is always fantas We have purchased and leased several vehicles from Robert Whitlow at Acura of Pleasanton. It is always a great experience and service is always fantastic. More
by Kblquilts
Employees Worked With
Sam Alroubai, Robert Whitlow, Peter Han
November 08, 2019
Gary’s excellent Gary was very kind & friendly. I always go to concord but after this experience will return to see Gary & the superb dealership Good job & keep up Gary was very kind & friendly. I always go to concord but after this experience will return to see Gary & the superb dealership Good job & keep up the good work! More
by nickdhillon1
Employees Worked With
Gary Chan
November 08, 2019
Just the best! I’m always amazed how great this dealership remains Year after year! I was greeted quickly, given great options for my repairs and chose what needed I’m always amazed how great this dealership remains Year after year! I was greeted quickly, given great options for my repairs and chose what needed to be done. Estimated time was two hours but they completed everything in 90 minutes. Quick, friendly and efficient. I’ve been a customer since 2005 and so happy to stay with Acura of Pleasanton! More
by JRENGEL10
Employees Worked With
Landon Bura
November 07, 2019
Good experience I like the kitchen area, you can charge your phones, watch TV and find tables to study. They also have bottled water and juice in the fridge. I like the kitchen area, you can charge your phones, watch TV and find tables to study. They also have bottled water and juice in the fridge. More
by NOEMAILSPROVIDED
Employees Worked With
Ashley Fritze
November 07, 2019
Great experience Shaun was excellent and I had a great experience working with him. He helped me on my Acura MDX and went over the details thoroughly. Shaun was excellent and I had a great experience working with him. He helped me on my Acura MDX and went over the details thoroughly. More
by Sukhveer Singh
Employees Worked With
Shaun Dortch
November 07, 2019
Great customer Service My advisor Landon Bura had excellent customer service. Great wait time and service on my vehicle. Landon explained my work order in detail and review My advisor Landon Bura had excellent customer service. Great wait time and service on my vehicle. Landon explained my work order in detail and reviewed it with me before the work was completed and afterwards. More
by LAND1974
Employees Worked With
Landon Bura
November 07, 2019
Great service It was my first time to come in for my MDX service maintenance appointment. Great prompt service from service rep, Ashley. She explained in detail wha It was my first time to come in for my MDX service maintenance appointment. Great prompt service from service rep, Ashley. She explained in detail what type of service and cost to expect. She also offered shuttle service. At pick up, she was able to go over car service details and assured me she would call me when car parts came in. Great service! Thank you Ashley and Acura service team! More
by gobanerjee
Employees Worked With
Ashley Fritze
November 07, 2019
Great customer service I inquired on a 2017 Acura RDX Technology and Nicole was quick to get back to me. She had Victor take over and Victor did a great job explaining every I inquired on a 2017 Acura RDX Technology and Nicole was quick to get back to me. She had Victor take over and Victor did a great job explaining everything. He was very honest and very patient. Also, when it came to financing, Sam was very thorough and explained the terms very well. Everyone was nice and took care of me. I appreciate all the help! Thanks for the great customer service! By the way, I love my car! Thanks once again! More
by MSCATHYY
Employees Worked With
Victor Banales, Sam Alroubai, Nicole Ludwig
November 07, 2019
Great service from start to ginish Great job by all will come back was treated very well from the moment I arrived they treated mr with all sorts of options from drinks to rides. Waited Great job by all will come back was treated very well from the moment I arrived they treated mr with all sorts of options from drinks to rides. Waited the usual time. Thanks! More
by FOURAGS
Employees Worked With
Shaun Dortch
