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Acura of Pleasanton
Pleasanton, CA
1,168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,168 reviews
November 15, 2019
I love my Acura again Ashley from the service department provided excellent customer service. The work was going to take more than one day, so Ashley set up a loaner car f Ashley from the service department provided excellent customer service. The work was going to take more than one day, so Ashley set up a loaner car for me with Enterprise Car rental. When I returned to pick up the car on the following day Ashley went through the work order with me line-by-line describing what the mechanic had worked on. Everything made sense to me. More
by TARBA11
Verified CustomerEmployees Worked With
Ashley Fritze, Shaun Dortch
November 14, 2019
Customer service Gary Chan is such a knowledgeable man. I love coming in to service my vehicle. He always helps me with explaining what the service is for and why. Gary Chan is such a knowledgeable man. I love coming in to service my vehicle. He always helps me with explaining what the service is for and why. More
by BABYMCDONOUGH
Employees Worked With
Robert Whitlow, Peter Han, Gary Chan, Marisol Arvizu
November 14, 2019
Gary the great! Gary our adviser got my kids and I get in and out. He helped us when other Dealerships wouldn’t. Very satisfied with our experience. Gary our adviser got my kids and I get in and out. He helped us when other Dealerships wouldn’t. Very satisfied with our experience. More
by MELIMA604
Employees Worked With
Gary Chan
November 14, 2019
Excellent Service Landon assisted me and was excellent! I used my prepaid maintenance plan and it was a breeze. I was also in a hurry to get my child to school and he w Landon assisted me and was excellent! I used my prepaid maintenance plan and it was a breeze. I was also in a hurry to get my child to school and he was really accommodating. More
by LMRUMSEY
Employees Worked With
Landon Bura
November 14, 2019
Very happy with the service. The service advisor (Gary Chan) was very helpful and was able to help diagnose an issue with my car and get it fixed. Couldn’t have had a better expe The service advisor (Gary Chan) was very helpful and was able to help diagnose an issue with my car and get it fixed. Couldn’t have had a better experience. More
by AHAMILTON4
Employees Worked With
Gary Chan
November 14, 2019
Service excellence The experience from the time I scheduled appointment to dropping car off to the service review was timely professional and friendly. Enjoyed experien The experience from the time I scheduled appointment to dropping car off to the service review was timely professional and friendly. Enjoyed experience and tea and entertainment on tv. More
by VSHEARED56
Employees Worked With
Shaun Dortch
November 14, 2019
Ashley Fritze went over&above duty as service advisor Ashley Fritze deserves above five stars for her professionalism, attitude and dedication. She arranged a drop off and a pick up for me for the return Ashley Fritze deserves above five stars for her professionalism, attitude and dedication. She arranged a drop off and a pick up for me for the return to Acura later in the day. By the time I got to Acura, the service center was closed but Ashley waited patiently for me and ensured that all inspections and service items were handled correctly. She went over all the work that had been done on the car. It was now quite late and without me requesting a wash at that time, she took the initiative to take a few extra minutes and get the car washed. Upon her return, she proceeded to hand dry the car! I was truly amazed at her dedication and hard work! She did not care about it being so late. Ashley was extremely polite and courteous! I will say that Ashley Fritze is the reason for my 5 star review! Everyone can learn from her approach on how make make a customer very happy! Thank you Ashley! More
by SK
Employees Worked With
Ashley Fritze
November 13, 2019
Service on11/12/19 My basic A1 service was fine, but the Voice Command feature is still not working. I really need it for calling & messaging while driving. It’s much n My basic A1 service was fine, but the Voice Command feature is still not working. I really need it for calling & messaging while driving. It’s much needed! More
by JEANNEDA
Employees Worked With
Ashley Fritze
November 13, 2019
100,000 Servicw Ashley was very helpful and informative. I really appreciated her proactive approach to ensuring that all the scheduled maintenance was actually carri Ashley was very helpful and informative. I really appreciated her proactive approach to ensuring that all the scheduled maintenance was actually carried out. She definitely gives the personal touch to her customers. More
by ATIYA71
Employees Worked With
Ashley Fritze
November 13, 2019
Great honest sales We had a great smooth sales experience with Victor recently as we were looking to buy 2020 Acura MDX. He walked through the options we had and any inc We had a great smooth sales experience with Victor recently as we were looking to buy 2020 Acura MDX. He walked through the options we had and any incentives we can take advantage of. Really appreciated the effort and honesty. More
by EUNAHCHOI
Employees Worked With
Victor Banales
