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Acura of Pleasanton
Pleasanton, CA
1,168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,168 reviews
November 24, 2019
Awesome awesome awesome Stephen Lao is the best ....best deal straight shooter listens instead of talking. The 2nd best experience I have had buying a new car ....my 1st best Stephen Lao is the best ....best deal straight shooter listens instead of talking. The 2nd best experience I have had buying a new car ....my 1st best experience is when we bought my wife’s car with Stephen Lao in 2017 MDX so yeah we’ll keep going back! Thank you Stephen Lao More
by JACKLDOBBINS
Verified CustomerEmployees Worked With
Stephen Lao
November 24, 2019
Treated me exceptionally fairly! They got me through the purchase process quickly, there were no surprises and they accommodated my requests. I can’t express how pleased I am with th They got me through the purchase process quickly, there were no surprises and they accommodated my requests. I can’t express how pleased I am with these guys! Never had that experience with a big dealership...I don’t feel cheated!! More
by Robert-dealerrater
Employees Worked With
Sam Finance guy was great, Victor Banales
November 24, 2019
Service appointment Spent 2.5 hours there but she did what she could to keep me informed was super busy not many consultants I stayed for the duration of the appointment Spent 2.5 hours there but she did what she could to keep me informed was super busy not many consultants I stayed for the duration of the appointment. More
by MCMURRAY_MARSHALL
Employees Worked With
Marisol Arvizu
November 23, 2019
Excellent Service We love the staff at Acura of Pleasanton Service Center. Marisol always makes my experience with Acura service wonderful. Everyone is so personable We love the staff at Acura of Pleasanton Service Center. Marisol always makes my experience with Acura service wonderful. Everyone is so personable at Acura of Pleasanton. More
by LCSULLIVAN
Employees Worked With
Marisol Arvizu
November 23, 2019
Wonderful Customer Service Experience Marisol was very kind and pleasant. She helped get my tire repair done and helped me get back to my work by offering a lyft service. Thanks Marisol Marisol was very kind and pleasant. She helped get my tire repair done and helped me get back to my work by offering a lyft service. Thanks Marisol More
by Srinidhi Udupi Raghavendra
Employees Worked With
Marisol Arvizu
November 23, 2019
Easy and pleasant experience Very friendly and helpful staff. Farooq Omar was my dealer and he really worked with me to get me the deal I was looking for. He never pressured me, Very friendly and helpful staff. Farooq Omar was my dealer and he really worked with me to get me the deal I was looking for. He never pressured me, and made it clear I was welcome back to test drive again and again, until I was sure I wanted to buy the car. Igor Finkel, the sales manager also worked hard to ensure I got the best financing rate available and the best deal on the car. I had a great experience here. More
by BLUEYZZ
Employees Worked With
Farooq Omar, Igor Finkel, Robert Whitlow, Vanessa Strand, Ashley Fritze, Marisol Arvizu
November 23, 2019
Window Repair and General Service I had a break-in and I took my MDX for repair, after the repair I could hear the noise when I close the door. Service Representative could hear it and I had a break-in and I took my MDX for repair, after the repair I could hear the noise when I close the door. Service Representative could hear it and agreed to repair it later when I take my car next time. Am not sure why it was not checked initially. And during the general service(first visit) I had complained about Smell when I switch on the AC, Representative told me If I could let AC run in sync mode for some time smell will go away, which I did for few weeks and smell still exists. Not sure if it just Acura’s poor design or something else. And there is no Car wash available at this location More
by sureredds
Employees Worked With
Gary Chan, Joey Aria
November 23, 2019
customer service Marisol it is amazing. She provides excellent customer service. I would recommend her to anyone. She is very attentive and explains everything that is Marisol it is amazing. She provides excellent customer service. I would recommend her to anyone. She is very attentive and explains everything that is being worked on my car. I highly recommend the Acura service department at the Acura dealership in Pleasanton. More
by BELIA_MARYKAY
Employees Worked With
Marisol Arvizu
November 23, 2019
Recall notice and routine service I made an appointment. My vehicle was taken back for the requested service promptly. Service personnel discussed with me what was going to be done for I made an appointment. My vehicle was taken back for the requested service promptly. Service personnel discussed with me what was going to be done for routine service and explained reason for the recall notice and how this would be evaluated. I chose to wait. The customer lounge was clean, comfortable and provided snacks and drinks. Great experience. More
by JAYNERASBURY
Employees Worked With
Shaun Dortch
November 23, 2019
Service Center Had a great experience and Shaun was great to deal with They found another problem that I didn’t go in for and fixed the same time so I wouldn’t have Had a great experience and Shaun was great to deal with They found another problem that I didn’t go in for and fixed the same time so I wouldn’t have to go back More
by OSKAR11
Employees Worked With
Shaun Dortch
