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Acura of Pleasanton
Pleasanton, CA
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,171 reviews
December 01, 2019
Review Nice job Maribel. Very user friendly experience. Good explanation of work and top understanding of mdx and associated quirks. Ordered Lyft for my trip Nice job Maribel. Very user friendly experience. Good explanation of work and top understanding of mdx and associated quirks. Ordered Lyft for my trip home. More
by GStar
Verified CustomerEmployees Worked With
Marisol Arvizu
November 30, 2019
Great experience We had a great experience with Helder and the rest of the staff. He was very kind, courteous, and informative. He wasn't judgemental during the price We had a great experience with Helder and the rest of the staff. He was very kind, courteous, and informative. He wasn't judgemental during the price negotiations. More
by b0T4n
Employees Worked With
Helder Pereira, Peter Han, Justin Hernandez
November 29, 2019
Quick & attentive & timely updates and completed service Landon was the most genuine service advisors I have had at Hendricks. Landon did not make me feel guilty for asking to use my pre-paid service amount Landon was the most genuine service advisors I have had at Hendricks. Landon did not make me feel guilty for asking to use my pre-paid service amount. He was forthcoming and effectively coordinated the transfer to the service that day for complete payment. Landon assisted to delete my paired phone and reset the updated phone to my Acura MDX system. My car was vacuumed too. More
by ESSYBA
Employees Worked With
Landon Bura
November 29, 2019
Great service Shaun was very helpful and kept me in the loop on the status of my car. He listened and was understanding of my frustrations with the issues I’ve had Shaun was very helpful and kept me in the loop on the status of my car. He listened and was understanding of my frustrations with the issues I’ve had with my car. Great service. More
by NFORNACI
Employees Worked With
Shaun Dortch
November 28, 2019
Personalized Care! Every time I walk into the service department at Acura of Pleasanton, I feel extremely welcomed. Everyone is friendly, kind and helpful. I purchased m Every time I walk into the service department at Acura of Pleasanton, I feel extremely welcomed. Everyone is friendly, kind and helpful. I purchased my RDX in 2013 and although I live an hour from this dealership, I have ALWAYS maintained my vehicle here. The primary reason is because my car buying experience was so exceptional that I couldn’t imagine taking my vehicle anywhere else for servicing. I once tried to take my car into my local dealership and was so displeased. Never again. Marisol Arvizu has been the service consultant that has been helping me the past few years. She has provided me with exceptional customer service in a manner that has been quick, efficient and thorough. I am always informed of the necessary recommendations for maintaining my vehicle while never feeling pressured to do more than I am comfortable with or paying beyond my budget. I appreciate the fast and friendly service that I always receive from Marisol, Landon and the rest of the service department team. They are the reasons I will remain a lifetime Acura of Pleasanton customer and will continue to send all of my family and friends here for their car buying and maintenance needs! Thank you! More
by MTRUONG16
Employees Worked With
Landon Bura, Marisol Arvizu
November 28, 2019
Great As far as trips to the dealership go, this was pretty painless. Farooq worked with me and helped me get set up in a very efficient manner. As far as trips to the dealership go, this was pretty painless. Farooq worked with me and helped me get set up in a very efficient manner. More
by Thesafestlie
Employees Worked With
Farooq Omar, Sam Alroubai
November 28, 2019
Very satisfied customer From the moment we dealt with Victor, we knew Acura of Pleasanton is the dealership we want to conduct business with. He was honest and we felt like w From the moment we dealt with Victor, we knew Acura of Pleasanton is the dealership we want to conduct business with. He was honest and we felt like we knew him for years, a laid back environment but yet professional. He was on top of everything two steps ahead of my questions. Honestly best car buying experience we ever had and believe me, my family has purchased many cars. THANK YOU!! I love my new whip lol More
by gemfernando4
Employees Worked With
Victor Banales
November 28, 2019
service great service from landon and price was fair. i drive further just to get service..low wait time and helpful print out of work done great service from landon and price was fair. i drive further just to get service..low wait time and helpful print out of work done More
by CHRISH
Employees Worked With
Landon Bura
November 27, 2019
Warranty Work I really appreciate the assistance I received from the Service Manager. He took the time to make sure the problem was solved! The extra time and effor I really appreciate the assistance I received from the Service Manager. He took the time to make sure the problem was solved! The extra time and effort was appreciated. More
by Cklein1469
Employees Worked With
Justin Hernandez
November 27, 2019
Great service Gary took care of all my needs and even had the car brought around and cleaned. He also had a loan car waiting for me immediately Gary took care of all my needs and even had the car brought around and cleaned. He also had a loan car waiting for me immediately More
by MCAUSSIE
Employees Worked With
Gary Chan
