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Acura of Pleasanton

Pleasanton, CA

5.0
1,180 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,180 reviews

July 10, 2024

Mr. Art Mejia was very professional and courteous. He also kept me updated on the status of my vehicle. My vehicle was serviced in a timely manner, and it kept me on schedule for a different appointment More

by Branjas2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Mejia
Jul 11, 2024 -

Acura of Pleasanton responded

Thank you Branjas2 for allowing us to earn your business and for sharing of your experience with our teammate Art and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

July 08, 2024

Our advisor was courteous, efficient, and friendly. He is knowledgeable to answer our questions. We appreciate his help. More

by pollyrompel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jul 10, 2024 -

Acura of Pleasanton responded

Thank you pollyrompel for sharing of your experience with Landon and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

June 28, 2024

Art Mejia was excellent! He was courteous, helpful, prompt and respectful. Art is a fantastic service consultant! More

by mrdelorimier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Mejia 5 stars
Jun 30, 2024 -

Acura of Pleasanton responded

Mrdelorimier, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

June 27, 2024

I've had my Acura serviced at this dealership for 12 years now and have always been impressed with their competence More

by deannglo
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jun 29, 2024 -

Acura of Pleasanton responded

Thank you deannglo for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day!

June 20, 2024

Marisol at Accura of Pleasanton is the best! Rarely you see a.woman at car dealership and Marisol is a pleasant surprise. She works at.the repair service department and she nails it everytime. More

by Sky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jun 25, 2024 -

Acura of Pleasanton responded

Thank you Sky for allowing our teammate Marisol and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

June 07, 2024

Staff was courteous and efficient. Car was serviced promptly and all issues were resolved. Overall excellent service. More

by erdohm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jun 12, 2024 -

Acura of Pleasanton responded

Thank you erdohm for allowing us to earn your business and for sharing of your experience with our teammate Landon and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

June 07, 2024

Marisol Arvisu, was very thorough and took time to explain. It's evident that she knows her job and enjoys it. Also has a great smile, she's an asset to your dealership. More

by Velio
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Marisol Arvizu
Jun 12, 2024 -

Acura of Pleasanton responded

Thank you Velio for allowing our dealership to earn your business and for sharing of your experience with our teammate Marisol and our Service Team. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

May 26, 2024

Professional excellent service. Fully satisfied with the job done. The service adviser was very frank outright how much the diagnostic would cost and if it's a warranty issue Acur More

by harry.mangonon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
May 28, 2024 -

Acura of Pleasanton responded

Thank you harry for sharing your experience with our teammate Landon and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

May 25, 2024

Great customer service! The advisors are very helpful and technicians perform an amazing job! I would highly recommend Acura of Pleasanton. More

by George Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Marisol Arvizu
May 28, 2024 -

Acura of Pleasanton responded

Thank you George for sharing of your recent experience with teammates Marisol and Michael during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

May 24, 2024

Every time I have brought in my SUV for its scheduled/unscheduled service, I have received a “preferential” treatment as a customer. My service advisor, Marisol, goes the extra mile. Thanks, More

by izambran007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 25, 2024 -

Acura of Pleasanton responded

Thank you izambran007 for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Marisol on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

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