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Acura of Pleasanton

Pleasanton, CA

5.0
1,171 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,171 reviews

December 06, 2019

Acura of Pleasanton is great I live 30 miles away but purchased my mdx at AofP instead of my local dealer because they had what I wanted and I love their service dept. I always t More

by BROOKEANDGEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Bura, Marisol Arvizu
Dec 07, 2019 -

Acura of Pleasanton responded

Hello Brooke and George, we are so pleased you enjoyed your ownership experience with us at Acura of Pleasanton! We appreciate allowing teammates Marisol and Landon to provide the highest level of care for your MDX and for us to be a part of your Acura ownership. Driving 30 miles to our dealership means so much to us and we're so happy to have earned your family's trust and confidence. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Happy Holidays! Adam Toy Social Media Coordinator Acura of Pleasanton

December 05, 2019

Great People I’ve been taking our Acuras here for 16 years. They treat you like royalty! The job is always done correctly and they explain what they’re going to d More

by SPINETTIX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Andrews, Landon Bura, Marisol Arvizu
Dec 05, 2019 -

Acura of Pleasanton responded

Thank you S. Spinetti for taking a moment to share your Acura journey with us. We always strive for 100% customer satisfaction, and it makes us happy to see you had such a positive experience since 2003 with your MDX. Thank you for your kind words and this wonderful review for teammates, Landon, Marisol and Ron Andrews. When it comes to maintenance and repairs we know our guests have choices and options in the Bay Area, we are proud to know that our dealership has been able to continue to earn both your business and confidence. We look forward to being a part of your Acura experience and to your family's next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 05, 2019

Service check up Very positive experience. Professional service with excellent customer service. I was provided a loaner car which was very helpful due to the length o More

by KJBOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Dec 06, 2019 -

Acura of Pleasanton responded

Thank you KJBOR for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Landon Bura to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 05, 2019

Satisfied customer Staff are always very pleasant. I always come back to Pleasanton acura because I know my car will be well taken care of. Making service appointments a More

by Patricia Hoover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Gary Chan, Marisol Arvizu
Dec 06, 2019 -

Acura of Pleasanton responded

Hello Ms. Hoover and we're so glad that we were able to go above and beyond your expectations since taking ownership of your new Acura almost 4 years ago! Thank you for letting us know about your experience with teammates, Marisol Arvizu, Gary Chan and when it all started, with Farooq Omar. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura factory safe. Your feedback is valuable, and we are happy that we could be a part of your Acura journey! As your Acura TLX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Happy Holidays , Adam Toy Social Media Coordinator Acura of Pleasanton

December 04, 2019

Great experience We had great experience working with Shahab. He was always available to answer any questions we had. Acura dealership took care of us and ensured we a More

by Manas and Monideepa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahab Alizadeh
Dec 04, 2019 -

Acura of Pleasanton responded

Congratulations Manas and Monideep on your new Acura and thank you for sharing of your experience with teammate Shahap Alizadeh during your family's visit at our dealership. Your time is valuable and with so many choices in the Bay Area we appreciate allowing our team to earn your business. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! As your ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 03, 2019

Very good Service!! Very good service! It was wonderful experience, Ashley did help me understand the questions I had on the service done. Overall it was wonderful exper More

by ramesh.mani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Dec 03, 2019 -

Acura of Pleasanton responded

Hello Ramesh, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing us to provide the highest level of care for your Acura MDX and for teammate Ashley Fritze to be a part of your ownership experience. Your review means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 03, 2019

It's recorded that the person is very good, quite satisfied , the service attitude is good, the car's use method is explained carefully, if the car is maintained, how to use it correctly is taught More

by 276670729
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahab Alizadeh
Dec 05, 2019 -

Acura of Pleasanton responded

276670729, we are glad we could help! Congratulations and thank you for allowing us to earn your business and for sharing of your experience with teammate Shahab Alizadeh while shopping for your new Acura. We know there are so many choices in the Bay Area and your satisfaction is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 03, 2019

Quick and efficient Ita was easy to make an appointment online. The employees I encountered were friendly and professional. The servicing of my RDX was done quickly. Yo More

by DOINGSCIENCE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 03, 2019 -

Acura of Pleasanton responded

Doingscience, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your recent experience with teammate Marisol Arvizu during your recent service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura RDX and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 03, 2019

Awesome service by Gary and Michael Extremely honest and reliable!! They recommend to fix only when required not recommended. I will recommend this service center to anyone. More

by AHMEDSHAIKH122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Gary Chan, Marisol Arvizu
Dec 03, 2019 -

Acura of Pleasanton responded

Ahmedshaikh122, thanks for your praise and kind comments about our team. We're so glad that we were able to go above and beyond your expectations at every service visit. Thank you for letting us know about your experience with teammates Gary Chan, Michael Capas and Marisol Arvizu. We appreciate allowing us the opportunity to once again provide the highest level of care for both your Acura and Honda for 16+ years! Your recommendation means a lot to us and we are very happy to have earned it. As your vehicle ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Here's to another 16 years! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 02, 2019

Service it was a pleasure doing business with Acura of Pleasanton. Ashley did an excellent job on keeping me updated on my vehicle and when it would be comp More

by KSTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Dec 03, 2019 -

Acura of Pleasanton responded

Ksta, it's experiences like yours that really keep us motivated! We always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Ashley Fritze to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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