Acura of Pleasanton

Acura of Pleasanton responded

Thank you S. Morgan for sharing of your recent service experience with our dealership. We appreciate you allowing our team an opportunity to earn your business once again. Our dealership is committed to providing each guest a great ownership experience, however, it appears that your recent visit was less than perfect. Your feedback was shared with our management team and will be used to review our processes. We take every opportunity as an chance to learn and improve where possible because we are committed to provide a better Acura experience for our guests. We appreciate the feedback, and would like to discuss it with you further. Please contact our service manager, Janel Reavis or Michael Capas (888-694-1140) at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello AVNSRAO2001, we strive for 100% satisfaction, and it is great to see you had such a positive experience with our dealership. We appreciate allowing teammate Shaun Dortch to be a part of your Acura journey. We understand that having a safe and reliable vehicle is very important to all our guests and we are happy to help. We hope to be of service to you again in the future. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Ms. Fornaci, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us another opportunity to earn your business with your Acura SUV. Your feedback is valuable and will be use to continually improve our guest experiences. We appreciate allowing teammate Shaun Dortch be a part of your service visit with your MDX. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations Chang Wu on your new Acura purchase and thank you for sharing of your experience with teammate Stephen Lao, Igor Finkel and our dealership. With so many choices in the Bay Are we appreciate allowing us to earn your business. Our dealership is committed to be a part of your Acura shopping experience and we want all our guests to have an outstanding visit but it appears that your recent visit was less than perfect. Your feedback is valuable has been shared with our upper management and will be used to review our processes during your visit. Your Sales Consultant, Stephen Lao left a message to follow up. We regret that your visit was anything less than perfect and hopefully we will have an opportunity to find out more and provide a resolution. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Tapan Orion for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your business and for allowing our service team the opportunity to provide an awesome service experience. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Shaun Dortch make all the difference to our Acura owners. Should there ever be any questions, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Ms. Kuskova, we strive for 100% satisfaction, and it is great to see you had such a positive experience while visiting our dealership. Thank you for your kind words and this wonderful review for teammate Shaun Dortch and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence throughout the years. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you so much R. Kung for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Gary Chan in their commitment to ensuring we provide a worry-free Acura ownership experience. We are happy that our service team was able to provide the proper remedy under the factory warranty, saving further inconvenience and costs. Should there ever be anything we can do to assist with your MDX, please don't hesitate to let Garyl or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello we're happy you found our team to be so supportive during your service visit here at Acura of Pleasanton. Earning the confidence of our guests is a top priority for all our teammates like Gary Chan and Michael Capas just to name a few. When it comes to routine maintenance or repairs on your Acura, we believe this is still an important part of our guest's lives to have a reliable vehicle. We appreciate providing our dealership the opportunity to be a part of it. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Kristina for sharing of your recent experience with teammate Marisol Arivizu during your service visit with our dealership. We appreciate allowing Marisol and our dealership the opportunity to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Alok Goel for choosing our dealership and taking the time to let us know how we did during your visit. We strive for 100% satisfaction, and it is great to see you had a positive solutions - oriented service visit. We appreciate your past business and for allowing our service team another opportunity to provide service on your family's two Acuras. When it comes to maintenance or in this case, unexpected repairs, we know having the right teammates like, Ashley Fritze, Gary Chan, Marisol Arvizu and Michael Capas make all the difference to our Acura owners. We are your Acura partner and should there ever be any questions, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton