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Acura of Pleasanton
Pleasanton, CA
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,171 reviews
December 15, 2019
Great customer service My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues a My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues and Marisol got back to me promptly. She explained the costs and recommendations and wasn’t pushy about it. Additionally, she explained her own experience with the radiator thermostat. She also asked me to check with the mechanic that helped me last to see if my battery was still under warranty. Overall great customer service and i trust Pleasanton Acura’s service center mechanics, they’re excellent! More
by COSTA88R
Verified CustomerEmployees Worked With
Marisol Arvizu
December 14, 2019
Review for Marisol She was fast to get me in and out of the dealership. All was done rather quickly and without any delays. Service was also done within expected time fr She was fast to get me in and out of the dealership. All was done rather quickly and without any delays. Service was also done within expected time frame. More
by BEATRIZ724
Employees Worked With
Marisol Arvizu
December 14, 2019
Excellent Service as usual Made an appointment with Marisol...she gave me estimated price when making appointment. Dropped my car off and was able to get loaner car and continue Made an appointment with Marisol...she gave me estimated price when making appointment. Dropped my car off and was able to get loaner car and continue about my day. She texted me when my car was ready and everything went as expected. Wonderful customer service as usual. More
by ADRIENNESHELTON
Employees Worked With
Marisol Arvizu
December 14, 2019
Very happy w the service, n professionalism Pleased w the service n how the staff was attentive n informative. Uncontrolled was the late delivery of the part prob due to weather conditions. Pleased w the service n how the staff was attentive n informative. Uncontrolled was the late delivery of the part prob due to weather conditions. More
by PYRUNS
Employees Worked With
Helder Pereira, Marisol Arvizu, Joshua Choy
December 14, 2019
Wasted my time This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was not communicated to me. More
by DENNISPUPPO
Employees Worked With
Ashley Fritze
December 13, 2019
B-1 service Drive was great . I was dropped off to Kohl’s and picked up . Was on my lunch hour but got a quick service . Customer service manager was very knowled Drive was great . I was dropped off to Kohl’s and picked up . Was on my lunch hour but got a quick service . Customer service manager was very knowledgeable and helpful More
by JKSINGH65
Employees Worked With
I forgot his name . He helped me at the desk .
December 13, 2019
Gary did well I scheduled my service online and Gary helped me when I brought the car in. He listened well and went out of his way to assure me about the work. I scheduled my service online and Gary helped me when I brought the car in. He listened well and went out of his way to assure me about the work. More
by RADMOMPLD
Employees Worked With
Gary Chan
December 13, 2019
Quality Service Service done right with excellent customer service. Purchased here and always service our Acura’s here. We highly recommend this location. Coupons a Service done right with excellent customer service. Purchased here and always service our Acura’s here. We highly recommend this location. Coupons always available too! More
by Marlos
Employees Worked With
Gary Chan
December 13, 2019
5-Stars customer service Gary C is very professional and always provide excellent customer service. He explained in detail what needs to done on the car. From dropping off t Gary C is very professional and always provide excellent customer service. He explained in detail what needs to done on the car. From dropping off the car to service completion, he always keep you informed. Highly recommending to bring your cars to this location for service. More
by LUNARIAHILLS
Employees Worked With
Gary Chan
December 13, 2019
Well taken care of I always bring my own oil but I noticed I was charged for oil and filter and pressed to get brakes done (not needed) on a previous visit. Marisol Arv I always bring my own oil but I noticed I was charged for oil and filter and pressed to get brakes done (not needed) on a previous visit. Marisol Arvizu took such good care of me that I will request her from now on. More
by Milk5man2003
Employees Worked With
Marisol Arvizu
