Acura of Pleasanton

Acura of Pleasanton responded

Thank you JJKQ for sharing of your experience with our dealership this past Wednesday. We appreciate allowing teammate Joshua Choy and our dealership the opportunity to be of service. It appears that our dealership accommodations were unable to meet your expectations. We apologize for any inconvenience but acknowledge all service facilities set their own pricing and not the same across the board. We only install genuine Acura parts, covered by the manufacturer's parts warranty. Did we inform that our service department was closed for a holiday luncheon and this may caused some delay when we reopened? Our offered to provide a courtesy vehicle was declined to help with the extended delay. Other than the comparative costs, was there something that we done that resulted in such a low satisfaction rating? If you like to discuss, our service manager would be more than happy to find out more. We appreciate the feedback, and would like an opportunity to provide a resolution. Please contact our service manager, Janel Reavis or Michael Capas (888-694-1140) at your earliest convenience for assistance. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Ms. Haynes for sharing of your experience during your first service visit to our dealership. We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates like Marisol that are committed to provide the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Rina for taking the time to let us know about your firsts service experience at our dealership. We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance is rarely a highlight of anyone's day but having teammates like Marisol, that are passionate in providing the best possible experience while doing so can make all the difference for our guests. We thank you again for choosing us and look forward to serving you again in the future. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Mr. Alvarez for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your past business and for allowing our service team another opportunity to provide service for your Acura TL. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Shaun Dortch make all the difference to our Acura owners. Should there ever be any questions, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi Mr Ely, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate sharing of your recent service experience with teammate Shaun Dortch during your visit at our dealership. With so many choices in the Bay Area we appreciate allowing us to earn your business through the years. We know maintenance or unexpected repairs can be an inconvenience but it is our goal to make it as smooth as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your RDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Chris for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Gary Chan to provide his expertise and be a part of your 18 year old Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day, even if it doesn't happen that often, but having teammates that are knowledgeable and passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Tom Mathews for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Ashley Fritze to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Andrea M, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your recent visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Ashley Fritze to earn your business and make the best use of your available time. Should there are ever any inquiry about your Acura MDX, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello POOHGIRLY58, we always strive to provide a top quality service experience to every guest, and are pleased to hear about your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Shaun Dortch to do his best to earn your business and sincerely thank you for your honest review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Luwissa W. for your honest review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammate Ashley Fritze during your visit at our dealership. With so many choices in the market we appreciate allowing our team to earn your business. We know having maintenance or repairs can be an inconvenience but it is our goal to make it as pleasant as possible. Our dealership is committed to be a part of your Acura ownership and want all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. Your feedback has been shared with our management and will be used to review and improve our processes to avoid such oversights. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura RDX SUV! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton