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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,154 Reviews
Call Dealership (833) 947-2058
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4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,154 reviews

April 10, 2024

This was my first visit, and I was thoroughly impressed with Marisol’s excellent customer service and the timeliness of the service. More

by Rbolds99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Apr 12, 2024 -

Acura of Pleasanton responded

Thank you Rbolds99 for allowing our teammate Marisol and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 03, 2024

Marisol is knowledgable, personable and professional. She made the entire experience enjoyable. She went the extra mile showing me how to use the latest changes in the newer RDX as a loaner and therefo More

by murva.black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Apr 05, 2024 -

Acura of Pleasanton responded

Hi murva, thank you for your positive review; we are happy to pass along your feedback to Marisol and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

April 03, 2024

Marisol treated me in a professional manner. Looking forward to work with her in my next visit. More

by 4blee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Apr 05, 2024 -

Acura of Pleasanton responded

Thank you 4blee for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

March 28, 2024

All service advisors I’ve had over the past 5 years have provided excellent customer service. Each of them have put in a lot of effort to make sure I’m satisfied and comfortable. More

by Magnifyre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Mejia, Landon Bura, Marisol Arvizu, Shaun Dortch
Report | Print
Mar 29, 2024 -

Acura of Pleasanton responded

Thank you Magnifyre for sharing of your recent experience with teammates Art, Landon, Marisol and Shaun during your service visits with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

March 26, 2024

Excellent A1 service for my Acura RDX. Marisol is my favorite service advisor. I request her every time! I received an excellent video of my cars inspection and status. Excellent communica More

by Tora504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Mar 28, 2024 -

Acura of Pleasanton responded

Thank you Tora504 for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura RDX factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

March 26, 2024

Marisol was great explaining what my car needed to be done in the future and what they could do for my car today. No pressure and that is what I appreciate. I was waiting for car to be serviced & it w More

by Mary H.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Mar 29, 2024 -

Acura of Pleasanton responded

Thank you Mary for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Marisol on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

March 26, 2024

Twelve years with Acura of Pleasanton, never had any issues. Great team, wonderful services Marisol. More

by Satty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Mar 29, 2024 -

Acura of Pleasanton responded

Thank you Satty for allowing our dealership to earn your business and for sharing of your experience with our teammate Marisol and our Service Team. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

March 21, 2024

The best service The person who served us is the best, very friendly and attentive. More

by Maria teresa Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol
Report | Print
Mar 22, 2024 -

Acura of Pleasanton responded

Thank you Maria for sharing your experience with our teammate Marisol and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

March 15, 2024

Landon is an awesome service advisor and we will continue to give him our business More

by C Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Report | Print
Mar 20, 2024 -

Acura of Pleasanton responded

Thank you C Murphy for allowing us to provide care for your Acura and for sharing of your experience with teammate Landon. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

March 15, 2024

I loved my car buying experience at Acura Pleasanton! The Hendrick team is excellent. My sales person Nilo was very nice and wonderful to work with. Thank you Nilo! More

by Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nilofar Hussain
Report | Print
Mar 20, 2024 -

Acura of Pleasanton responded

Thank you Scott for sharing of your experience with our teammate Nilo here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

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