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Acura of Pleasanton
Pleasanton, CA
1,148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,148 reviews
December 29, 2019
Daviess service on 2007 TL S type Excellent service from Landon and tech. Price was good and time in and out was short. Landon kept us up informed throughout the service process Excellent service from Landon and tech. Price was good and time in and out was short. Landon kept us up informed throughout the service process More
by HARRYD1
Verified CustomerEmployees Worked With
Landon Bura
December 29, 2019
A16 service Gary provided excellent customer service. He was friendly, helpful and took the time to explain what the service would entail. He also helped me find Gary provided excellent customer service. He was friendly, helpful and took the time to explain what the service would entail. He also helped me find discounts that would apply to my service. More
by KIMBERLYGELUZ
Employees Worked With
Gary Chan
December 29, 2019
Easy purchase! This dealer was very quick in response to my inquiry. I was able to get a quote quickly at a price I wanted to pay. They didn’t have the color I want This dealer was very quick in response to my inquiry. I was able to get a quote quickly at a price I wanted to pay. They didn’t have the color I wanted so I was told that I would have to wait for 1-3 weeks. But the car came a week later and Stephen contacted me immediately. The transaction was very quick and easy. Very happy with the purchase. More
by PHUONGH8
Employees Worked With
Stephen Lao
December 29, 2019
Nice service Gary was nice and provided excellent service. Should not make people to write things so much. Good that we bought service plan. Should always wash Gary was nice and provided excellent service. Should not make people to write things so much. Good that we bought service plan. Should always wash the SUV More
by MANPAT20
Employees Worked With
Gary Chan
December 29, 2019
Harry Daviess purchase of 2020 RDX We were not thinking of a new Acura RDX. We were going to buy a new Ford Edge ST but we brought our TL in for service and looked at the RDX in the sho We were not thinking of a new Acura RDX. We were going to buy a new Ford Edge ST but we brought our TL in for service and looked at the RDX in the showroom. Robert Whitlow helped us and showed the advantages of the RDX over the Edge. We took a test drive and loved the car- we came back the next day and purchased the RDX. Robert, Peter and Sam were excellent! More
by HARRYD1
Employees Worked With
Sam Alroubai, Robert Whitlow, Peter Han
December 29, 2019
New lease This is the 4th car I have bought or leased thru Acura of Pleasanton. Each transaction was was better than the previous one. Everything about this d This is the 4th car I have bought or leased thru Acura of Pleasanton. Each transaction was was better than the previous one. Everything about this dealership is top notch. Stephen Lao is so personable and a pleasure to deal with. He has my trust and I always feel great when I leave with my new vehicle. I would never hesitate to recommend Acura of Pleasanton to my friends. More
by COACHMIKE49
Employees Worked With
Stephen Lao, Justin Hernandez, Marisol Arvizu
December 29, 2019
Kind and Patient Xavier is the most detail oriented sales person ever. He takes his time to thoroughly explain everything to make sure you completely understand before Xavier is the most detail oriented sales person ever. He takes his time to thoroughly explain everything to make sure you completely understand before you make a car buying decision. Most sales people I’ve encountered at other dealerships usually get inpatient and just want to rush you through everything to make a sale. Xavier not only exceeded my expectations, but I highly recommend only going to him when considering an Acura. He really does his homework and knows all the in and outs of every Acura sold on the lot. This is surprisingly rare, as most other sales people I’ve encountered at other dealerships only knew about 50% of a car’s specs. Speaking of patient and kind, Gabe is the best sales manager ever who proves that kindness and patience (instead of intimidation), can go a really long way. Unlike most sales managers who tend to hide from the client until they are needed to intimidate a customer into purchasing right away, Gabe was very patient and kind. He actually worked with me directly a lot of the time during the negotiation process, which was a pleasant interaction since I didn’t need to do a lot of back and forth for a great price. Sam, who worked with me in finance was very straight forward and didn’t try to sell me stuff that I didn’t needed. More
by Shirley
Employees Worked With
Sam Alroubai, Gabriel Gonzalez, Xaviaer DuRousseau
December 28, 2019
How great it is. I really like their service every time I go there they take care of me really well. I like the fact that they have a little snack bar there or you ca I really like their service every time I go there they take care of me really well. I like the fact that they have a little snack bar there or you can get drinks and snacks. More
by SANDRASIENG
Employees Worked With
Ashley Fritze, Gary Chan
December 28, 2019
New Car Great dealership!! I would recommend Acura to all my friends! Only complaint was a very dirty loaner car and no gas. But the dealership was slammed wi Great dealership!! I would recommend Acura to all my friends! Only complaint was a very dirty loaner car and no gas. But the dealership was slammed with people and they took care of me. Thank you!! More
by MARMMM
Employees Worked With
Shahab Alizadeh
December 28, 2019
Excellent staff and repair specialists The staff at the dealership we're outstanding. When I started the after after my recent return from vacation, I was greeted with a Christmas tree of w The staff at the dealership we're outstanding. When I started the after after my recent return from vacation, I was greeted with a Christmas tree of warning lights. I was given appointment right away. The team was considerate of my time and started the diagnostics quickly. It was apparent that this was going to take longer than a couple of hours. I was given a loaner car and my car was ready by Monday. This dealer needs to review their policy of limited distance Lyft rides when they have no loaner cars. If one had not shown up unexpectedly, I would have had to find my own way back home. More
by MDX user
Employees Worked With
Ashley Fritze
