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Acura of Pleasanton

Pleasanton, CA

4.9
1,154 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,154 reviews

December 31, 2019

Excellent and friendly customer service We’ve been coming to this dealership for the past seven years because of their excellent customer service. Marisol normally handles our car maintenan More

by NTARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Bura, Marisol Arvizu
Jan 02, 2020 -

Acura of Pleasanton responded

Hello N. Tarkoff, we are so pleased you enjoyed your recent visit to Acura of Pleasanton! We appreciate allowing Marisol and Landon to provide the highest level of care for your Acura and for us to be a part of your ownership experience with all your previous Acura vehicle over the past 7+ years! Choosing our dealership for your original delivery and service means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experiences. Please feel free to let us know if there are ever any questions, we are here to help! Happy New Year, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Friendly staff! Very friendly staff. Everyone is welcoming. Someone always greets you as soon as you pull up. All service is explained throughly, they make sure you l More

by BAJJALI119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Dec 31, 2019 -

Acura of Pleasanton responded

Hello Ms. Bajjaliena, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Shaun Dortch and our service team. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence. We look forward to being a part of your Acura RDX journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Excellent service Shaun was great starting with approach to discussing the vehicle inspection with me. He kept me in the loop the whole time and very timely and respons More

by JKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Dec 31, 2019 -

Acura of Pleasanton responded

Hi JKS, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammate Shaun Dortch during your visit at our dealership. With so many service choices in the Bay Area we appreciate allowing our team to earn your business. We know having maintenance or repairs can feel like a time consuming experience but it is our goal to make it as pleasant and smooth as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Transparent World Class Service Stephen Lao the internet manager said he would give us world class service and he did. Would definitely recommend this dealership. Great job guys. Nic More

by CHAVEZFAM3664
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Dec 31, 2019 -

Acura of Pleasanton responded

Congratulations to the Chavez Family on your Acura purchase and thank you very much for sharing of your experience with teammate Stephen Lao during your visit at our dealership. We know our guests have choices when it comes to which dealership and we truly appreciate the opportunity to earn your family's business. As your ownership partner we stand behind every Acura we deliver, so please always feel free to let us know if there are any questions about your MDX SUV! We are always ready to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Wonderful Gary was very nice, respectful and professional. He helped us a lot and made our day very pleasant! Consider him one of the best employee!! More

by SONIATAMIZ2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Dec 31, 2019 -

Acura of Pleasanton responded

Thank you Sonia for sharing of your recent experience with teammate Gary Chan during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura TLX and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Excellent Joshua Choy from service center was very efficient and helpful. He's friendly but very professional and he has an excellent customer care. He's an ass More

by LIEZ_GARCIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Choy
Dec 31, 2019 -

Acura of Pleasanton responded

Hello Liez, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Joshua Choy and dealership. We are proud of our service team and when it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to earn both your business and confidence. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Daviess service on 2007 TL S type Excellent service from Landon and tech. Price was good and time in and out was short. Landon kept us up informed throughout the service process More

by HARRYD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Dec 31, 2019 -

Acura of Pleasanton responded

Thank you Harry for sharing of your experience during your recent Acura TL service visit to our dealership. We appreciate allowing teammate Landon Bura and out dealership to be a part of your family's Acura ownership experience. Whether it's shopping for a new Acura or bringing one's vehicle in for maintenance or repairs, we are committed to provide the best possible experience while doing so. We look forward to serving your family again in the future and thank you for your feedback. Happy New Year, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

A16 service Gary provided excellent customer service. He was friendly, helpful and took the time to explain what the service would entail. He also helped me find More

by KIMBERLYGELUZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Dec 31, 2019 -

Acura of Pleasanton responded

Thank you Ms. Geluz for taking a moment to let us know how we did. Our service teams strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Acura of Pleasanton. We appreciate allowing teammate Gary Chan to be a part of your Acura RDX journey. We understand that having a safe and reliable vehicle is very important to all our guests as it is to all of us. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Easy purchase! This dealer was very quick in response to my inquiry. I was able to get a quote quickly at a price I wanted to pay. They didn’t have the color I want More

by PHUONGH8
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Dec 31, 2019 -

Acura of Pleasanton responded

Congratulations Phuong H. on your new Acura delivery and thank you for sharing of your experience with teammate Stephen Lao while shopping for the perfect Acura at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing Stephen the chance to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 29, 2019

Nice service Gary was nice and provided excellent service. Should not make people to write things so much. Good that we bought service plan. Should always wash More

by MANPAT20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Dec 31, 2019 -

Acura of Pleasanton responded

Hello MANPAT, thank you for your kind and honest review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Your feedback is valuable and will be provided to the management for consideration on how to improve our guest experiences. We appreciate allowing teammate Gary Chan be a part of your service experience. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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