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Acura of Pleasanton
Pleasanton, CA
1,148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,148 reviews
January 01, 2020
Maintenance Meet me on time. Got me in and out quickly. He was very friendly and through. Went through everything and answer all of my questions. Meet me on time. Got me in and out quickly. He was very friendly and through. Went through everything and answer all of my questions. More
by felicitawong
Verified CustomerEmployees Worked With
Gary Chan
January 01, 2020
Rdx purchase The staff was friendly and was very helpful in making us comfortable with our purchase. All our questions were answered. We love our new car. The staff was friendly and was very helpful in making us comfortable with our purchase. All our questions were answered. We love our new car. More
by ABERNAT0
Employees Worked With
Sam Alroubai, Peter Han, Shahab Alizadeh
January 01, 2020
Professional service Prompt greeting upon arrival. Professional service from start to finish. Staff apologetic for wait time longer than expected. Answered all questions. Prompt greeting upon arrival. Professional service from start to finish. Staff apologetic for wait time longer than expected. Answered all questions. Friendly, honest and trustworthy. More
by KMSOUSA
Employees Worked With
Landon Bura
January 01, 2020
Long waits All of the employees are fantastic, friendly, knowledgeable and helpful! I have been coming to this dealership for five years now and the down side ha All of the employees are fantastic, friendly, knowledgeable and helpful! I have been coming to this dealership for five years now and the down side has always been the long waits. When I first arrive I am instructed to take a seat. It usually takes between 15 and 25 minutes just to speak with a representative to go over what they will be doing to my car for the day. Usually I go home while they are working on my car and when I return to pick up my car, I again have to wait another 15 to 25 minutes just to pick up my car and leave. I feel like I spend a large amount of time waiting and for this reason it brings down my experience here. I would be much more satisfied if I knew I wouldn’t have to wait so long. For the most part the reason that I am visiting is very straight forward and only takes a minute or two to discuss why I am bringing my car in. More
by APRENTISS06
Employees Worked With
Gary Chan
January 01, 2020
Very good service Very prompt and good service . I serviced my Acura for A16. They said 90 minutes and it was delivered promptly on time. I purchased the 6 service pack Very prompt and good service . I serviced my Acura for A16. They said 90 minutes and it was delivered promptly on time. I purchased the 6 service package too More
by SENTHILKSADASIVAM
Employees Worked With
Gary Chan
January 01, 2020
Minor Service Minor service yesterday with straight forward pricing, they were not able to give me a loaner vehicle but they did get me a lyft ride that seemed to b Minor service yesterday with straight forward pricing, they were not able to give me a loaner vehicle but they did get me a lyft ride that seemed to be waiting for me when I walked out the door of the service department. Great service and a good experience. When I picked up my car, service was done without issue and without a price increase. I would service again here. Thanks! More
by JOHNBEHRING
Employees Worked With
Joshua Choy
January 01, 2020
Shahab Alizadeh When I first walked into this dealership, I was approached by a salesman that made me feel like I was intruding on him. I was not dressed like I was When I first walked into this dealership, I was approached by a salesman that made me feel like I was intruding on him. I was not dressed like I was going to purchase a vehicle and he definitely treated me that way. Thankfully, he had to "hand me off" to Shahab because he had to meet a prospective buyer. I can honestly say, the reason I purchased my vehicle that day was because Shahab. He spent time explaining the differences in the vehicles I was interested in and answering all my questions. He did not act like a typical salesman. There was no pressure to purchase the vehicle and he was courteous and respectful. More
by rmartin3288
Employees Worked With
Shahab Alizadeh
January 01, 2020
Battery Pleasanton Acura service center is the best. Finally a diagnosis on what was draining the battery. After 4 years of unpredictability as to why, the Pleasanton Acura service center is the best. Finally a diagnosis on what was draining the battery. After 4 years of unpredictability as to why, the unit controlling the blues tooth was replaced. Only wish the component could have been covered 100% due to the ongoing years of no idea as to what was causing the battery drain. Glad I now won’t worry about having another dead battery/breakdown. More
by MARGRETS
Employees Worked With
Michael Capas, Gary Chan, Landon Bura
January 01, 2020
Used car buying experience Sales manager greeted us and sales person was knowledgeable about the used civic we were interested in. Negotiated a fair price. One tire had a safe Sales manager greeted us and sales person was knowledgeable about the used civic we were interested in. Negotiated a fair price. One tire had a safety issue so the dealer replaced tire. Overall staff knowledgeable, friendly and polite. More
by Schwanpm
Employees Worked With
Helder Pereira, Peter Han
January 01, 2020
MDX service Very good experience with my recent car service at the Pleasanton Acura. The quality of their work is second to none although their cost seems to be a Very good experience with my recent car service at the Pleasanton Acura. The quality of their work is second to none although their cost seems to be a bit pricier than other dealers in the area. Overall, I would recommend this Acura dealership for all MDX services. More
by LUANTHANHNGUYEN
Employees Worked With
Ashley Fritze
