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Acura of Pleasanton
Pleasanton, CA
1,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,154 reviews
January 09, 2020
They were very helpful and professional from the scheduling to the work, the calls before they started and also when I picked up the car. I dreaded going to a dealership for work but they made it a scheduling to the work, the calls before they started and also when I picked up the car. I dreaded going to a dealership for work but they made it a painless great experience! More
by Kiskaskiss
Verified CustomerEmployees Worked With
Landon Bura
January 09, 2020
Amazing customer service. Friendly and funny. Shaun was very patient with me and made sure that I understood all of the services that I was receiving. very patient with me and made sure that I understood all of the services that I was receiving. More
by Cece
Employees Worked With
Shaun Dortch
January 09, 2020
Landon is a very nice guy, provided professional service. He clearly explained process, service inclusion, then why added service is necessary. He made the entire service smooth. He clearly explained process, service inclusion, then why added service is necessary. He made the entire service smooth. More
by SHIRLEY
Employees Worked With
Landon Bura
January 09, 2020
Very responsive to my needs. The agent that took care of my car was top notch! I have said all I need to say but you want more words so here they are my car was top notch! I have said all I need to say but you want more words so here they are More
by MOEHART
Employees Worked With
Marisol Arvizu
January 07, 2020
Love the crew at Acura of Pleasanton. Always friendly and knowledgeable! They helped me troubleshoot over the phone and I came in knowing what needed to be done. knowledgeable! They helped me troubleshoot over the phone and I came in knowing what needed to be done. More
by DAVIDLSCHWENK
Employees Worked With
Michael Capas, Marisol Arvizu
January 07, 2020
They let my 3yr old run around, gave him snacks, and the sales group we responsive and helpful. Before we left they detailed the car one last time and filled the gas tank. All around good experience. sales group we responsive and helpful. Before we left they detailed the car one last time and filled the gas tank. All around good experience. More
by RBREGAN0
Employees Worked With
Shahab Alizadeh
January 06, 2020
Thank you, and a helpful experience. I appreciate the customer service. The last two visits for service has been with Marisol. I think she genuinely wants to satisfy customers. And to me that speaks v customer service. The last two visits for service has been with Marisol. I think she genuinely wants to satisfy customers. And to me that speaks volume of her. More
by SGRAY5
Employees Worked With
Marisol Arvizu
January 06, 2020
No-pressure Sales I had just totaled my car, so I was kind of forced to buy another car. (I was already familiar with this dealership, since I always had my Honda servi I had just totaled my car, so I was kind of forced to buy another car. (I was already familiar with this dealership, since I always had my Honda serviced here, and I’m always well taken care of.) I went in to just look at their used inventory, thinking I’ll just get something affordable for the time being. Acura had an end-of-year sales event that was almost too good to pass up. Almost. Helder was very patient and understanding of my situation. He didn’t pressure me to buy or lease at all. I had other commitments, so I had to leave. I ended up going back that night and got a car. I showed up right before closing, but Helder, the manager, and finance person all happily stayed. I couldn’t take the car home that night, so they kept it a few extra days until I could return. Great service and a kind attitude! More
by A. Fox
Employees Worked With
Helder Pereira, Sam Alroubai, Shaun Dortch
