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Acura of Pleasanton

Pleasanton, CA

4.9
1,154 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,154 reviews

January 11, 2020

They have great services. I had very good experience and will continue to come to them for maintenance. Will recommend it to my other friends. More

by SCUer
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Shaun Dortch
Jan 12, 2020 -

Acura of Pleasanton responded

Thank you SCUer for sharing of your experience with Michael Capas, Shaun Dortch and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership journey, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 11, 2020

Very responsive and courteous service advisor. Went out of his way to investigate the issue and find a resolution. I whole heartedly reccomend Michael of Acura of Pleasanton. More

by SANJAYVA
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Jan 12, 2020 -

Acura of Pleasanton responded

Thank you very much Sanjay for choosing our dealership once again and for allowing us to earn your business with your Acura MDX since take delivery. Having teammates like Michael that are passionate about customer service make all the difference and we appreciate your feedback and thank you for sharing of your recent service visit. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Marisol was very professional, helpful, patient, friendly and helped me with what I needed with my car. Excellent customer service! I will definitely be coming back when needed. More

by Laura De Leon
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 10, 2020 -

Acura of Pleasanton responded

Hello Ms. De Leon, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate sharing of your service experience with teammate Marisol Arvizu during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business once again. We know when it comes to routine maintenance or unexpected repairs can be an overwhelming experience but our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your MDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Marisol, our service advisor has provided outstanding support to us for many years, consistantly going above and beyond the norm. Pleasanton Acura has also provided great backing of their cars and us as More

by GARYGOODSON
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 11, 2020 -

Acura of Pleasanton responded

Hi Mr Goodson, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your ownership expectations. Thank you for letting us know about your recent experience with teammate Marisol Arvizu and our service department. We appreciate allowing us the opportunity to once again provide the highest level of vehicle care to your family and to keep your previous and current Acura vehicles performing at their best. Your time is valuable, and we are happy that we were able to provide assistance for unexpected repairs. We are proud to been a part of your Acura journey through the years and as your Acura RDX ownership partner, we are committed to your experience, so please feel free to let Marisol or any of our teammates know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Shaun was professional, friendly and had great customer service. He went above and beyond what he had to do for us and he explained everything that was done to our car. More

by JMRIVAS060
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 10, 2020 -

Acura of Pleasanton responded

Hello JMRIVAS060, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing teammate Shuan Dortch the opportunity to provide the highest level of care and for us to be a part of your Acura ownership. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Shaun was very courteous about taking in the vehicle, explaining what was done and items needs attention. On time delivery is key and awesome. Thank you Shaun. More

by GRACEKAMCHUA
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 10, 2020 -

Acura of Pleasanton responded

Thank you Ms Chua for sharing of your recent experience with teammate Shaun Dortch during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your family's vehicles and for us to be a part of your ownership journey. Should there ever be any questions about your Honda Odyssey, please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Both gentlemen were extremely helpful and my service was handled quickly. I bought my car here and have had all the service done here as well. I will continue to do so. More

by SCSCHAEFER
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Joshua Choy
Jan 11, 2020 -

Acura of Pleasanton responded

Hello SCSHAEFER, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton once again! Your time is valuable and we appreciate allowing teammates Joshua Choy and Michael Capas to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

Michael Capas was a consummate professional, courteous and efficient. I was fully satisfied. He was able to get both service and parts needed fo my vehicle. High marks! More

by VNEWELL
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Jan 13, 2020 -

Acura of Pleasanton responded

Hi Mr. Newell, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of all your previous Acura ownership experiences. Choosing our dealership for your original deliveries and service means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the everyone know about your positive experience with teammate Michael Capas. Should there ever be any questions, please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

Thank you helder, Peter and Justin ! You guys are awesome!! We appreciate your attentive service in our purchase! The rdx is awesome. I’ll recommend u guys to anyone car shopping. More

by Brianlu
Recommend Dealer
Yes
Employees Worked With
Peter, Justin , Helder Pereira
Jan 13, 2020 -

Acura of Pleasanton responded

Hi Brian Lu, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Congratulations on your Acura purchase and thank you very much for sharing of your experience with teammates Helder Pereira and Justin Hernandez during your family's visit at our dealership. We know our guests have choices when it comes to dealership and we appreciate the opportunity to earn your business. As your Acura ownership partner we stand behind every one we deliver, so please always feel free to let us know if there are any questions about your RDX SUV! We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

I was assisted by Landen and he was super helpful. He was informative and welcoming. He told me everything I needed to know and assisted me very quickly. 10/10 More

by Le.stevenvan
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jan 10, 2020 -

Acura of Pleasanton responded

Le.stevenvan, we're so glad that we were able to go above and beyond your expectations! We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Your 10/10 review means so much to us and we're so happy that teammate Landon Bura earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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