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Acura of Pleasanton

Pleasanton, CA

5.0
1,172 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,172 reviews

January 17, 2020

Excellent!!!good service on time. Friendly. Waiting was short. Good complementary service. But no nitrogen for car tires. Other wise no complains. Will come back any time... More

by CARLOSCC16
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 17, 2020 -

Acura of Pleasanton responded

Hello Carlos, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your first service visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Shaun Dortch to earn your business, make the best use of your schedule and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Ashley is very professional and explain so detailed to me for my car. She also made a very good suggestion to how to fix my car. More

by HMAO323
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Jan 17, 2020 -

Acura of Pleasanton responded

Thank you H Mao for sharing of your recent experience with teammate Ashley Fritze during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Very pleased on how the process on buying my new car . Sales team made me feel very satisfied on purchase of my new MDX today . Thank you Acura and sales team who help me through this purchase. I would r More

by PHOEUNCHONG
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Igor Finkel
Jan 24, 2020 -

Acura of Pleasanton responded

Congratulations Phoeun on your recent Acura MDX SUV purchase and thank you for sharing of your experience with teammates Helder Pereira and Igor Finkel during your visit at our dealership. There are so many brand choices in the Bay Area and we appreciate choosing our dealership. We know shopping for a car can be an overwhelming experience but our goal to make it as pleasant as possible. Your recommendation is important to us and we are happy to have earned it. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your MDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Marisol was great to work with, she made the process very easy and quick. I do wish Acura was better about their warrenties though, no fault of Marisol though. More

by pari01786
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 24, 2020 -

Acura of Pleasanton responded

Hi Pari01786! We're so happy we were able to help you out! Thank you for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Marisol Arivzu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or unplanned repairs is rarely a highlight of anyone's day but having teammates like Marisol that are passionate in providing the best possible experience while doing so make all the difference for our guests. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

I own 2 Acura's and have worked and been to many dealerships and this one is top notch! All the service people I have met are honest and intelligent people. I prefer to work with Marisol or Sean. More

by EHAYES43
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu, Shaun Dortch
Jan 17, 2020 -

Acura of Pleasanton responded

Hello E. Hayes, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing teammates Marisol Arvizu and Shaun Dortch to provide the highest level of care for your SUV and for us to be a part of your Acura ownership. With so many service options throughout the Bay Area, your business means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

The service department especially Marisol is the best. However, not all of the mechanics are very good. This visit was because of poor previous work. More

by DRJBALDWIN
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 24, 2020 -

Acura of Pleasanton responded

Hello Dr Baldwin, we strive for 100% satisfaction, and we thank you for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your past business and for allowing our service team another opportunity to provide service for your Acura. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Marisol Arvizu make all the difference to our Acura owners. We want all our guests to have outstanding service experiences but it appears that your previous visit was less than perfect. Your comments have been shared with our management team to investigate and look for areas for improvement to avoid these kinds of occurrences. Should there ever be any questions, please feel free to let us know if there is ever anything additional we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Great service. Marosol is always a pleasure to work with anytime I being in my car for service. She is great. I do think you should start washing and vacuuming our vehicles again. It’s been years now. More

by GSKLAVOS
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 17, 2020 -

Acura of Pleasanton responded

Thank you Mr Sklavos for choosing our dealership and allowing us to earn your family's business once again. We appreciate your feedback and sharing of your experience with teammate Marisol Arvizu and our service department while we were providing care for your both your Acura vehicles. Your feedback is important and has been shared with our management for review and consideration. As your Acura partner, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 16, 2020

Dealership was nice, organized and the team members were polite and friendly very professional. This made our decision easy to stay with this dealerships for our cars needs. More

by RIODUPRE
Recommend Dealer
Yes
Employees Worked With
Michael Capas, is professional, friendly, understanding and very helpful in making the adventure memorable., Michael Capas
Jan 16, 2020 -

Acura of Pleasanton responded

Riodupre, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for taking the time to leave a review for us at Acura of Pleasanton. We appreciate sharing of your service experience with teammate Michael Capas during your visit at our dealership. There are so many choices in the Bay Area and we are happy to have earned your business. We know maintenance or unexpected repairs can be an overwhelming experience but our goal to make it as pleasant as possible. We are your Acura ownership partner and we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 16, 2020

The guys who greeted me in the service drop off area, Marisol who got me checked in and answered all my questions and explained everything to me and then Michael who helped me when I picked up my car and More

by Gina C
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Marisol Arvizu
Jan 20, 2020 -

Acura of Pleasanton responded

Hello Gina C, we are so pleased you enjoyed your first service visit to Acura of Pleasanton! We appreciate allowing teammates Marisol Arvizu and Michael Capas to provide the highest level of care for your Acura and for our dealership to be a part of your ownership experience. Choosing our dealership for your service visit means so much to us and we 're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 15, 2020

Great sales costumer service! I worked with Igor before and I was very happy to have worked with him again. In addition, I met Farouk and he was great as well. Since my TLX had a design flaw and my engine/ More

by JUNE.DELEON24
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Igor Finkel
Jan 15, 2020 -

Acura of Pleasanton responded

Hello Ms. Deleon, we're happy you found our team to be so supportive while considering your Acura options. Earning your business is important but it is our top priority to ensure we meet your individual requirements and needs. No one plans for unexpected repairs but we are happy that teammates, Farooq Omar and Igor Finkel was able to provide a win/win solution. We appreciate the opportunity to continue to be a part of your Acura journey. Congratulations on your Acura RDX SUV lease and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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