Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,183 reviews
January 25, 2020
I have worked with this dealership ever since I bought my 2007 RDX there. I cannot say enough good things about Marisol she has been beyond helpful and always goes above and beyond to help me. I contacted 2007 RDX there. I cannot say enough good things about Marisol she has been beyond helpful and always goes above and beyond to help me. I contacted her this last week about a “Check charging system” message that came up on my car and she waited for me so I could get my car in so I did not have to take a chance of the car not starting the next day and getting stranded, it meant so much to me. I find car trouble beyond stressful but I have worked with Marisol for several years now and she always makes my visits so much better. It is a great dealership but it is because of Marisol that I always go back for any issues with my car, I am confident she will always take care of me and my car. She deserves beyond a 10 rating, she is simply the BEST. S. Powers More
by SANDYMPOWERS
Verified CustomerEmployees Worked With
Marisol Arvizu
January 25, 2020
Always excellent Service staff is exceptional, professional, and genuinely caring. Mirisol is absolutely wonderful, abs while I would hate lose her I think that you s Service staff is exceptional, professional, and genuinely caring. Mirisol is absolutely wonderful, abs while I would hate lose her I think that you should put her in charge of your BMW service org across the street, as I stopped taking my bmw for service there because they are horrible. She could teach them how to properly run a service organization. More
by JAYDEFR
Employees Worked With
Marisol Arvizu
January 23, 2020
BEST service = Acura I have been coming to Acura Pleasanton for the past 10yrs and the service is always on point. The staff is very friendly and knowledgeable. I have been coming to Acura Pleasanton for the past 10yrs and the service is always on point. The staff is very friendly and knowledgeable. More
by VBROWN4
Employees Worked With
Michael Capas
January 23, 2020
Great and welcoming staff you have.Shaun went out of his Great and welcoming staff you have. Shaun went out of his way to have the battery checked and cleaned the erosion around the positive link. And he d Great and welcoming staff you have. Shaun went out of his way to have the battery checked and cleaned the erosion around the positive link. And he did charge for it. Thank you Shaun. More
by RAJGHUMAN
Employees Worked With
Shaun Dortch
January 22, 2020
My appointment experience was very smooth and informative. The advisor took time to look into the issues from the past logs and explained in detail the recommendations given at that time. informative. The advisor took time to look into the issues from the past logs and explained in detail the recommendations given at that time. More
by TPEDROZO
Employees Worked With
Shaun Dortch
January 22, 2020
My service appointment started and completed as promised. Staff was professional and courteous. They carefully inspected the vehicle before the service for dings and scratches. Customer lounge was comfortabl Staff was professional and courteous. They carefully inspected the vehicle before the service for dings and scratches. Customer lounge was comfortable. More
by ELLEN5
Employees Worked With
Joshua Choy
January 22, 2020
Acura never disappoints My navigation system quit working and a new system has been ordered. Acura is a pleasant place to wait while the car is checked out. . My navigation system quit working and a new system has been ordered. Acura is a pleasant place to wait while the car is checked out. . More
by MARYANN5
Employees Worked With
Joshua Choy
January 21, 2020
Efficient.Shaun is very helpful and friendly . Efficient. Shaun is very helpful and friendly . Thoroughly explained everything about my car . Future services that my car will need in the future Efficient. Shaun is very helpful and friendly . Thoroughly explained everything about my car . Future services that my car will need in the future . I always have a good experience More
by MIECHESA
Employees Worked With
Shaun Dortch
January 19, 2020
Amazing service provided by Ashley Fritze!I was late for Amazing service provided by Ashley Fritze! I was late for appointment. Close to lunch. She was still able to have my service completed without a one Amazing service provided by Ashley Fritze! I was late for appointment. Close to lunch. She was still able to have my service completed without a one hour delay. (Which would have been all my fault.) Service like this is why I drive all the way from Piedmont. More
by LUNDIN
Employees Worked With
Ashley Fritze
January 18, 2020
Marisol is da bomb! The service was excellent in every way from drop-off to pickup. Thank you for always making it so convenient & enjoyable. way from drop-off to pickup. Thank you for always making it so convenient & enjoyable. More
by TOMHART
Employees Worked With
Marisol Arvizu, Shaun Dortch
