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Acura of Pleasanton

Pleasanton, CA

4.9
1,128 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,128 reviews

January 10, 2020

Marisol, our service advisor has provided outstanding support to us for many years, consistantly going above and beyond the norm. Pleasanton Acura has also provided great backing of their cars and us as More

by GARYGOODSON
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 11, 2020 -

Acura of Pleasanton responded

Hi Mr Goodson, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your ownership expectations. Thank you for letting us know about your recent experience with teammate Marisol Arvizu and our service department. We appreciate allowing us the opportunity to once again provide the highest level of vehicle care to your family and to keep your previous and current Acura vehicles performing at their best. Your time is valuable, and we are happy that we were able to provide assistance for unexpected repairs. We are proud to been a part of your Acura journey through the years and as your Acura RDX ownership partner, we are committed to your experience, so please feel free to let Marisol or any of our teammates know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

Very responsive to my needs. The agent that took care of my car was top notch! I have said all I need to say but you want more words so here they are More

by MOEHART
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 13, 2020 -

Acura of Pleasanton responded

Thank you MOEHART for allowing our dealership to earn your business and for sharing of your experience with teammate Marisol Arvizu. We are committed to your safety and to keep your Acura performing in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

Michael Capas was a consummate professional, courteous and efficient. I was fully satisfied. He was able to get both service and parts needed fo my vehicle. High marks! More

by VNEWELL
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Jan 13, 2020 -

Acura of Pleasanton responded

Hi Mr. Newell, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of all your previous Acura ownership experiences. Choosing our dealership for your original deliveries and service means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the everyone know about your positive experience with teammate Michael Capas. Should there ever be any questions, please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

Thank you helder, Peter and Justin ! You guys are awesome!! We appreciate your attentive service in our purchase! The rdx is awesome. I’ll recommend u guys to anyone car shopping. More

by Brianlu
Recommend Dealer
Yes
Employees Worked With
Peter, Justin , Helder Pereira
Jan 13, 2020 -

Acura of Pleasanton responded

Hi Brian Lu, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Congratulations on your Acura purchase and thank you very much for sharing of your experience with teammates Helder Pereira and Justin Hernandez during your family's visit at our dealership. We know our guests have choices when it comes to dealership and we appreciate the opportunity to earn your business. As your Acura ownership partner we stand behind every one we deliver, so please always feel free to let us know if there are any questions about your RDX SUV! We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

I was assisted by Landen and he was super helpful. He was informative and welcoming. He told me everything I needed to know and assisted me very quickly. 10/10 More

by Le.stevenvan
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jan 10, 2020 -

Acura of Pleasanton responded

Le.stevenvan, we're so glad that we were able to go above and beyond your expectations! We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Your 10/10 review means so much to us and we're so happy that teammate Landon Bura earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

They were very helpful and professional from the scheduling to the work, the calls before they started and also when I picked up the car. I dreaded going to a dealership for work but they made it a More

by Kiskaskiss
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jan 10, 2020 -

Acura of Pleasanton responded

Hello Kiskakiss, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Landon Bura to earn your business, provide a painless experience and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

Amazing customer service. Friendly and funny. Shaun was very patient with me and made sure that I understood all of the services that I was receiving. More

by Cece
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 10, 2020 -

Acura of Pleasanton responded

Thank you Cele for sharing of your recent experience with teammate Shaun Dortch during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

Landon is a very nice guy, provided professional service. He clearly explained process, service inclusion, then why added service is necessary. He made the entire service smooth. More

by SHIRLEY
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jan 10, 2020 -

Acura of Pleasanton responded

Shirley, thank you for the high star rating and for sharing of your experience with Landon Bura and our service department. We appreciate allowing our dealership the opportunity to provide the highest level of care and keeping your Acura factory safe. Your time is valuable, and glad we could make the visit as smooth as possible. As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 09, 2020

It was a pleasure to have Landon Bura as my service coordinator. He was very helpful to me and the service was done before promised. More

by BCALVERT7755
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jan 10, 2020 -

Acura of Pleasanton responded

Hello Ms Calvert, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your MDX ownership experience. Choosing our dealership for your original delivery and this first time service visit means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 07, 2020

They let my 3yr old run around, gave him snacks, and the sales group we responsive and helpful. Before we left they detailed the car one last time and filled the gas tank. All around good experience. More

by RBREGAN0
Recommend Dealer
Yes
Employees Worked With
Shahab Alizadeh
Jan 07, 2020 -

Acura of Pleasanton responded

Congratulations Mr Regan and to your 3 year old on your recent SUV purchase and thank you for sharing of your experience with teammate Shahab Alizadeh during your family's visit at our dealership. With so many choices when shopping for a vehicle, we appreciate allowing our team to earn your business. We know shopping for a car can be an overwhelming experience especially with a little one along for the ride but it is our goal to make it as smooth and simple as possible. As your ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new CX-5 SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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