Acura of Pleasanton

Acura of Pleasanton responded

Hi Jaydefr, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammate Marisol Arvizu during your visit at our dealership. She is such a valuable part of our service team and is a true representation of the Acura brand. With so many choices in the market we appreciate allowing our team to earn your business. We know having maintenance or repairs can feel like an overwhelming, non-personal experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura. We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello V Brown, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership for your recent new Acura delivery and allowing us another opportunity to earn your service business with your first Acura. Your feedback is valuable and helps us to know about our guest experiences. We appreciate allowing teammate Michael Capas be a part of your recent service visit. We look forward to our next 10 years together and please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Raj for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Shaun Dortch to be a part of your Acura ownership experience. We know bringing one's vehicle in for unexpected repairs is rarely a highlight of anyone's day but having teammates like Shaun that are passionate in providing the best possible experience (and at no cost too!) while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello T. Pedrozo, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate, Shaun Dortch and our dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence through the years. We look forward to our part in your Acura MDX journey, until your next visit, please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Ellen for taking a moment to share of your recent experience during your recent service visit. We appreciate your feedback and allowing our team to earn your business. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates like Joshua Choy, that is committed to provide the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you so much Maryann for taking the time to let us know about your recent service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Joshua Choy in their commitment to ensuring we provide a 100% Acura experience. We are happy that our service team was able to determine the cause of the failed navigation unit and the correct remedy, saving further inconvenience and time. Until your next visit, if there is anything we can do to assist with your Acura, please don't hesitate to let Joshua or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you MIECHESA for taking a moment to let us know how we did. Our service team strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Acura of Pleasanton. We appreciate allowing teammate Shuan Dortch to be a part of your Acura ownership journey. We understand that having a safe and reliable vehicle is very important to all our guests as it is to all of us. We look forward to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi C. Lindin, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Ashley Fritze while visiting our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura RDX performing at its best. Your time is valuable, and we are happy that we were able to accommodate the available schedule. We are proud to be a part of your Acura journey committed to your experience especially coming all the way from Piedmont, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Tom for your kind review; we are happy to pass along your comments to "da Bomb" Marisol and the team here at Acura of Pleasanton! We appreciate your sharing of your service experience when visiting with our dealership. With so many choices in the market we are happy that our team is able to continue to earn your business. We know having maintenance or repairs can feel like an overwhelming, non-personal experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura MDX SUV! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi me2dds, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Shaun Dortch and our service department. We appreciate allowing us the opportunity to provide the highest level of care and to keep your Acura performing at its best. Your time is valuable, and we are happy that we were able to help make the best use of your schedule. We are proud to be a part of your Acura journey and committed to your experience. Until your next visit, please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton