Acura of Pleasanton

Acura of Pleasanton responded

Hello Gina C, we are so pleased you enjoyed your first service visit to Acura of Pleasanton! We appreciate allowing teammates Marisol Arvizu and Michael Capas to provide the highest level of care for your Acura and for our dealership to be a part of your ownership experience. Choosing our dealership for your service visit means so much to us and we 're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Ms. Deleon, we're happy you found our team to be so supportive while considering your Acura options. Earning your business is important but it is our top priority to ensure we meet your individual requirements and needs. No one plans for unexpected repairs but we are happy that teammates, Farooq Omar and Igor Finkel was able to provide a win/win solution. We appreciate the opportunity to continue to be a part of your Acura journey. Congratulations on your Acura RDX SUV lease and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Oscarbernal1919, we're so glad that we were able to go above and beyond your expectations! Thank you for taking a moment to share of your recent experience during your Acura MDX service visit to our dealership. We appreciate your feedback, praise, recommendation and allowing our team to earn your business. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates like Joshua Choy, that are passionate in providing the best possible experience while doing so can make all the difference for our guests. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Ulysses so much for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Michael Capas in their commitment to ensuring we provide a proper Acura ownership experience. We are happy that our service team was able to address your vehicle's concern, saving further inconvenience and time. Should there ever be anything we can do to assist with your Acura TSX, please don't hesitate to let Michael or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Ms. Corral, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Michael Capas, our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence. (and provide a courtesy car wash!) We look forward to being a part of your Honda journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Chetlanham for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Marisol, Michael and Nathan to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We are happy to hear that Nathan was able to help find your missing car key and save avoid any necessary expense to replace it. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Rantoniman for sharing of your first time service experience with our dealership. We appreciate you allowing our team an opportunity to earn your business. Our dealership is committed to providing each guest a great ownership experience, however, it appears that your recent visit was less than perfect. Your feedback was shared with our management team and will be used to review our processes. We take every opportunity as an chance to learn and improve where we can because we are committed to provide the best possible Acura experience for our guests. We appreciate the feedback and if willing, we would like to discuss it with you further. Please contact our service manager, Jonathan Eme (888-694-1140) at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi Ms Chai, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate sharing of your service experience with teammate Michael Capas during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business. We know unexpected repairs can be an overwhelming experience but it is our goal to make it as pleasant and as convenient as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your ILX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Mr. Archuletta for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammates Shaun Dortch and Michael Capas during your visit at our dealership. With so many choices in the market we appreciate allowing our dealership to once again earn your business. We know having maintenance or repairs can feel like an overwhelming, non-personal experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura MDX SUV! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations Raj R. on your new Acura and thank you for sharing of your experience with teammates Shahab Alizadeh and I(gor Finkel while visiting our dealership. There are so many choices when it comes to brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. We are excited to be a part of your Acura MDX ownership journey so please feel free to let us know if there are any questions! We are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton