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Acura of Pleasanton

Pleasanton, CA

4.9
1,128 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,128 reviews

January 12, 2020

Working with Victor B, Vanessa and Sam was the best experience! I wasn’t convinced that Acura was the brand I was looking for but the knowledge, professional demeanor and ability to explain the brand / More

by Alanaconstable
Recommend Dealer
Yes
Employees Worked With
Victor Banales, Sam Alroubai, Vanessa Strand, Mark McGowin
Jan 12, 2020 -

Acura of Pleasanton responded

Thank you for your feedback and allowing our dealership an opportunity to serve you. Congratulations on your new Acura SUV purchase and thank you for sharing of your experience with teammates Victor Banales, Vanessa Strand, Mark McGowin and Sam Alroubai while shopping and deciding on your next vehicle. With so many choices in the market we appreciate allowing our dealership to be the one earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant and informative as possible from start to finish. Your feedback is important as it allows us to know how we are doing. Understandably in this age of online shopping, more and more buying experiences are no longer personable, we believe buying a car shouldn't be one of those. Again, we appreciate your review, recommendation and for allowing Victor, Vanessa, Mark and Sam to become your Acura partner. Should there ever be any inquiry about your Acura RDX, please feel free to let us know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 11, 2020

Friendly, very helpful and accommodating. Great service! As soon as I arrived I was taken care. All my questions were answered and the service was excellent. I am so happy I purchased my RDX from Pleasanton More

by DOROTHY
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Jan 11, 2020 -

Acura of Pleasanton responded

Hello Dorothy, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing teammate Michael Capas and our dealership to provide the highest level of care for your new Acura RDX and for all of us to be a part of your ownership journey. Thank you for choosing our dealership for your original delivery and for the first routine service means so much to us and we're so happy to have earned it. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Thank you again for taking the time to let everyone know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 11, 2020

Michael was very helpful and did an awesome job. He explained everything well and had the car ready as promised. Overall experience was very good More

by Raj
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Jan 12, 2020 -

Acura of Pleasanton responded

Thank you Raj for sharing of your experience with Michael Capas and our service department. We appreciate allowing our dealership the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership journey, so please feel free to let us know if there are ever anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 11, 2020

Always do a great job and the customer service is superb!! We have been coming to Hendricks for years and won’t bring it anywhere else. Thanks Hendricks Acura More

by SHARONMCINTOSH
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Joshua Choy
Jan 12, 2020 -

Acura of Pleasanton responded

Thank you Ms McIntosh for taking the time to share of your recent experience during your Acura MDX service visit to our dealership. We appreciate your feedback, praise and allowing Joshua Choy, Michael Capas and our team to earn your business once again. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 11, 2020

They have great services. I had very good experience and will continue to come to them for maintenance. Will recommend it to my other friends. More

by SCUer
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Shaun Dortch
Jan 12, 2020 -

Acura of Pleasanton responded

Thank you SCUer for sharing of your experience with Michael Capas, Shaun Dortch and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership journey, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 11, 2020

Very responsive and courteous service advisor. Went out of his way to investigate the issue and find a resolution. I whole heartedly reccomend Michael of Acura of Pleasanton. More

by SANJAYVA
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Jan 12, 2020 -

Acura of Pleasanton responded

Thank you very much Sanjay for choosing our dealership once again and for allowing us to earn your business with your Acura MDX since take delivery. Having teammates like Michael that are passionate about customer service make all the difference and we appreciate your feedback and thank you for sharing of your recent service visit. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Marisol was very professional, helpful, patient, friendly and helped me with what I needed with my car. Excellent customer service! I will definitely be coming back when needed. More

by Laura De Leon
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 10, 2020 -

Acura of Pleasanton responded

Hello Ms. De Leon, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate sharing of your service experience with teammate Marisol Arvizu during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business once again. We know when it comes to routine maintenance or unexpected repairs can be an overwhelming experience but our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your MDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Shaun was professional, friendly and had great customer service. He went above and beyond what he had to do for us and he explained everything that was done to our car. More

by JMRIVAS060
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 10, 2020 -

Acura of Pleasanton responded

Hello JMRIVAS060, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing teammate Shuan Dortch the opportunity to provide the highest level of care and for us to be a part of your Acura ownership. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Shaun was very courteous about taking in the vehicle, explaining what was done and items needs attention. On time delivery is key and awesome. Thank you Shaun. More

by GRACEKAMCHUA
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 10, 2020 -

Acura of Pleasanton responded

Thank you Ms Chua for sharing of your recent experience with teammate Shaun Dortch during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your family's vehicles and for us to be a part of your ownership journey. Should there ever be any questions about your Honda Odyssey, please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 10, 2020

Both gentlemen were extremely helpful and my service was handled quickly. I bought my car here and have had all the service done here as well. I will continue to do so. More

by SCSCHAEFER
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Joshua Choy
Jan 11, 2020 -

Acura of Pleasanton responded

Hello SCSHAEFER, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton once again! Your time is valuable and we appreciate allowing teammates Joshua Choy and Michael Capas to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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