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Acura of Pleasanton

Pleasanton, CA

5.0
1,172 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,172 reviews

February 03, 2020

Always helpful I have been to Acura of Pleasanton for service for more than 10 years, and all the service representatives I have worked with have always been friendl More

by LIXX0188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch, Joshua Choy
Feb 05, 2020 -

Acura of Pleasanton responded

Hi LIXX0188, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations for more than 10 years! We appreciate sharing of your recent service experience with teammates Shuan Dortch and Joshua Choy during your visit at our dealership. With so many service choices in the Bay Area we appreciate allowing our dealership to continue to earn your business. We know maintenance or unexpected repairs can be an frustrating experience but our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 02, 2020

Always a pleasure Working with Mike is always a pleasure. I seek him out when I have my car in for service. He is fast, attentive, and competent. More

by BILL.COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Feb 02, 2020 -

Acura of Pleasanton responded

Hello Mr. Collins, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for Michael Capas, our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your family's business and confidence through the years. We look forward to our Acura journey together. Until your next visit, please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 01, 2020

Great service Very helpful and very accommodating staff. I appreciated having a rental car for two days and the updates provided by text message. Good job guys. More

by LEJEUNE9891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Gary Chan, Marisol Arvizu
Feb 03, 2020 -

Acura of Pleasanton responded

Lejeune9891, we're glad you had such a wonderful experience with us! Thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your ownership experience with teammates Marisol Arvizu, Gary Chan and Stephen Lao. With so many service choices in the Bay Area we appreciate allowing our team to earn your business. We know having maintenance or repairs can feel like a time consuming experience but it is our goal to make it as pleasant and smooth as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 01, 2020

Great service, as always Fast, efficient, painless, pleasant waiting area, courteous, and the cost was reasonable. Landon is a very pleasant person to interact with and he mad More

by UTHERCA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Feb 03, 2020 -

Acura of Pleasanton responded

Thank you UTHERCA for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Landon Bura to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates like Landon that are committed to provide the best possible experience can make all the difference. We thank you again for choosing our dealership and we look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 01, 2020

Maintenance Great experience, always come here for my car maintenance, they provide me with military discount which is great. Prices are a little stiff. Thank you More

by AVALOSTARIRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Feb 03, 2020 -

Acura of Pleasanton responded

Thank you J. Avalostarira for your service to our country and for taking a moment to share your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Shaun Dortch to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates like Shaun that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 01, 2020

Michael was fantastic. Went above and beyond on his customer service. He researched options that helped resolve the problem. The lyft System worked very well. Thanks . More

by CASANPULGA
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Feb 03, 2020 -

Acura of Pleasanton responded

Thank you so much Casanpulga for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Michael Capas in their commitment to ensure we provide a proper Acura ownership experience. We are happy that our service team was able to determine the cause and offer options to correct it, saving further inconvenience and time. Should there ever be anything we can do to assist with your Acura, please don't hesitate to let Michael or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 01, 2020

Had a great experience working with Jonathan and Ashley!! Thank you!!!!! Always have a positive experience with Pleasanton Acura. We will only use this dealership More

by SL13SAVAGE
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 03, 2020 -

Acura of Pleasanton responded

Sl13savage, we're so glad that we were able to go above and beyond your expectations! Thank you for taking a moment to let us know how we did. Our service teams strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Acura of Pleasanton. We appreciate allowing teammate Ashley Fritze and Jonathan Eme to be a part of your Acura MDX journey. We understand that having a safe and reliable vehicle is very important to all our guests as it is to all of us. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 01, 2020

I was in for a service appointment. Shaun was very friendly and helpful. The experience was very efficient. He was very responsive to questions. I would recommend working with Shaun More

by JB
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Feb 03, 2020 -

Acura of Pleasanton responded

Thank you JB for sharing of your experience with our service department. We appreciate allowing teammate Shaun Dortch to be a part of your ownership experience and to keep your Acura performing at its best. Your recommendation means a lot to us and glad we were able to earn it. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 31, 2020

Oil Service It took about 20 minutes from arrival to meeting with service technician, but oil change and tire rotation was completed within 90 minutes...which is More

by BROWNE.DAVID7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Feb 03, 2020 -

Acura of Pleasanton responded

Hi Mr. Browne, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Shaun Dortch and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. Your time is valuable, and we are happy that we were able to stay on schedule. We are proud to been a part of your Acura journey through the years and as your Acura TLX ownership partner, we are committed to your family's Acura experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 31, 2020

Landon always does a great job helping us. So friendly, helpful, considerate, prompt. Makes sure I get an appointment when I need it. Service is timely. More

by SRDANCER
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Feb 03, 2020 -

Acura of Pleasanton responded

Hi SRDANCER, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We appreciate sharing of your service experience with teammate Landon Bura during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business. Your time is valuable and we know maintenance or unexpected repairs can be an overwhelming experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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